Wagtime cute cartoon pattern high-strength polyester fiber pet raincoat
This pet raincoat is made of high-quality polyester fabric, which is light and breathable. With fine sewing craftsmanship, it provides all-weather rain and snow protection for your beloved dog/cat. The lightweight and foldable design makes it easy for pet owners to carry when going out; considering the comfort of pets, it is equipped with multiple adjustable structures to ensure that pets can move freely and safely even in rainy weather.
【Main Materials and Craftsmanship】
1. Fabric Material
-
High-strength polyester fiber: Uses a polyester fiber base fabric that is wear-resistant, highly tear-resistant, and has low water absorption, inherently providing some wind and water resistance.
2. Stitching and Seam Treatment
-
High-density stitching ensures firm seams that are not prone to unraveling with long-term use.
3. Waterproof Rating
-
Keeps pets dry in light rain; in heavy rain, it is recommended to return home quickly or use with an umbrella/canopy.
-
A waterproof coating (such as commercially available fabric waterproof spray) can be applied later as needed to enhance the waterproofing effect.
1️⃣Size S
Top of hood arc length 27cm (with drawstring for shortening)
Neck circumference 38cm (after Velcro adhesion; if not wide enough, it can be worn with ties)
Back length 32cm (measured from the base of the hood to the end of the crossed garment, i.e., before the tail)
Garment width including Velcro adhesion perimeter 52cm
2️⃣Size M
Top of hood arc length 28.5cm (with drawstring for shortening)
Neck circumference 42cm
Back length 34cm
Garment width including Velcro adhesion perimeter 57cm
3️⃣Size L
Top of hood arc length 32cm (with drawstring for shortening)
Neck circumference 46cm
Back length 44cm
Garment width including Velcro adhesion perimeter 65cm
- The size chart is for reference only, and there may be variations in size for different styles of clothing.
When putting on or taking off clothes for your pet, do not use excessive force to prevent damage to the fasteners.
Correct measurement method: All measurements should be taken at least twice to account for any inaccuracies caused by the dog's lack of cooperation.
When measuring, do not press down on the fur; simply measure lightly along the dog's fur.
The colors of the products displayed on the dog in the images may slightly differ from the actual product due to lighting and post-production effects. They are for reference only. The flat lay images show colors that are closer to the actual product.
Product Size, Exchange & After-sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are specific instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Information
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all dimensions are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet's body type, and weight capacity before purchasing; returns, exchanges, or refunds will not be accepted for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
- Some products are made in China and may include simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; these situations do not constitute a quality issue or a reason for return or exchange.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been opened, tried, assembled, the packaging tape or box has been torn, or if it has pet hair, odor, stains, or any signs of use, exchanges, returns, or refunds cannot be arranged.
- Products that are not kept in complete, new, and resalable condition, including damaged packaging, missing accessories, lost instructions, removed hangtags, damaged or incomplete products, will not be eligible for exchange, return, or refund.
- Our company is not responsible for damages caused by human or pet actions, or damages resulting from use, storage, cleaning, transportation, installation, or environmental factors after Pets Thing has delivered the product.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or during delivery that do not affect the normal use of the product are not considered product quality issues.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; our company reserves the right to refuse processing if overdue or insufficient information is provided.
- For pre-ordered, customized, sourced, clearance, discounted, consumable, hygienic, installed, or assembled products, unless otherwise stated on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not permitted.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt, and our company is not responsible for the consequences caused by such environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor scratches, small dust, minor indentations, slight color differences, minor flaws, or handmade marks on the surface that do not affect overall use are considered normal and not quality issues.
- Regarding assembled goods, you are responsible for handling and bearing the related risks if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods.
- Before ordering any assembly products or assembly services from the Pets Thing website, please read the relevant terms of service carefully; these terms explain how our company or installation partners will provide assembly services at your chosen location.
- By placing an order and paying for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, the relevant assembly services cannot be canceled, and the payment for installation services will not be refunded. This fee and cancellation arrangement do not apply to cases of exchange or return accepted in accordance with our company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property resulting from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fees, and Final Decision Rights
- For customers who have paid and then request our company to cancel the order and refund, our company will uniformly deduct 20% of the total order amount as administrative and payment platform processing fees; if the order has been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP discounts, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply simultaneously with these terms; the refund amount will be based on the actual payment amount, used discounts, and provided services.
- Our company reserves the right to reject all unreasonable, malicious, repetitive, expired, incomplete, or non-compliant exchange, return, refund, order cancellation, and after-sales requests.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Wagtime cute cartoon pattern high-strength polyester fiber pet raincoat
| For | For Cats and Dogs | Material | polyester fiber |
|---|---|---|---|
| Use | Waterproof and windproof/cute style |
This pet raincoat is made of high-quality polyester fabric, which is light and breathable. With fine sewing craftsmanship, it provides all-weather rain and snow protection for your beloved dog/cat. The lightweight and foldable design makes it easy for pet owners to carry when going out; considering the comfort of pets, it is equipped with multiple adjustable structures to ensure that pets can move freely and safely even in rainy weather.
【Main Materials and Craftsmanship】
1. Fabric Material
-
High-strength polyester fiber: Uses a polyester fiber base fabric that is wear-resistant, highly tear-resistant, and has low water absorption, inherently providing some wind and water resistance.
2. Stitching and Seam Treatment
-
High-density stitching ensures firm seams that are not prone to unraveling with long-term use.
3. Waterproof Rating
-
Keeps pets dry in light rain; in heavy rain, it is recommended to return home quickly or use with an umbrella/canopy.
-
A waterproof coating (such as commercially available fabric waterproof spray) can be applied later as needed to enhance the waterproofing effect.
1️⃣Size S
Top of hood arc length 27cm (with drawstring for shortening)
Neck circumference 38cm (after Velcro adhesion; if not wide enough, it can be worn with ties)
Back length 32cm (measured from the base of the hood to the end of the crossed garment, i.e., before the tail)
Garment width including Velcro adhesion perimeter 52cm
2️⃣Size M
Top of hood arc length 28.5cm (with drawstring for shortening)
Neck circumference 42cm
Back length 34cm
Garment width including Velcro adhesion perimeter 57cm
3️⃣Size L
Top of hood arc length 32cm (with drawstring for shortening)
Neck circumference 46cm
Back length 44cm
Garment width including Velcro adhesion perimeter 65cm
- The size chart is for reference only, and there may be variations in size for different styles of clothing.
When putting on or taking off clothes for your pet, do not use excessive force to prevent damage to the fasteners.
Correct measurement method: All measurements should be taken at least twice to account for any inaccuracies caused by the dog's lack of cooperation.
When measuring, do not press down on the fur; simply measure lightly along the dog's fur.
The colors of the products displayed on the dog in the images may slightly differ from the actual product due to lighting and post-production effects. They are for reference only. The flat lay images show colors that are closer to the actual product.
Product Size, Exchange & After-sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are specific instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Information
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all dimensions are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet's body type, and weight capacity before purchasing; returns, exchanges, or refunds will not be accepted for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
- Some products are made in China and may include simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; these situations do not constitute a quality issue or a reason for return or exchange.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been opened, tried, assembled, the packaging tape or box has been torn, or if it has pet hair, odor, stains, or any signs of use, exchanges, returns, or refunds cannot be arranged.
- Products that are not kept in complete, new, and resalable condition, including damaged packaging, missing accessories, lost instructions, removed hangtags, damaged or incomplete products, will not be eligible for exchange, return, or refund.
- Our company is not responsible for damages caused by human or pet actions, or damages resulting from use, storage, cleaning, transportation, installation, or environmental factors after Pets Thing has delivered the product.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or during delivery that do not affect the normal use of the product are not considered product quality issues.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; our company reserves the right to refuse processing if overdue or insufficient information is provided.
- For pre-ordered, customized, sourced, clearance, discounted, consumable, hygienic, installed, or assembled products, unless otherwise stated on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not permitted.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt, and our company is not responsible for the consequences caused by such environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor scratches, small dust, minor indentations, slight color differences, minor flaws, or handmade marks on the surface that do not affect overall use are considered normal and not quality issues.
- Regarding assembled goods, you are responsible for handling and bearing the related risks if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods.
- Before ordering any assembly products or assembly services from the Pets Thing website, please read the relevant terms of service carefully; these terms explain how our company or installation partners will provide assembly services at your chosen location.
- By placing an order and paying for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, the relevant assembly services cannot be canceled, and the payment for installation services will not be refunded. This fee and cancellation arrangement do not apply to cases of exchange or return accepted in accordance with our company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property resulting from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fees, and Final Decision Rights
- For customers who have paid and then request our company to cancel the order and refund, our company will uniformly deduct 20% of the total order amount as administrative and payment platform processing fees; if the order has been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP discounts, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply simultaneously with these terms; the refund amount will be based on the actual payment amount, used discounts, and provided services.
- Our company reserves the right to reject all unreasonable, malicious, repetitive, expired, incomplete, or non-compliant exchange, return, refund, order cancellation, and after-sales requests.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
| size |
S - Neck circumference 38cm; Back length 32cm, M - Neck circumference 42cm; Back length 34cm, L - Neck circumference 46cm; Back length 44cm |
|---|
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
