Shipping policy

There may be delays in delivery, please consult us to confirm before purchasing.

This website provides the following shipping services

• General delivery service (Monday to Friday only, Hong Kong area)

Shipping and delivery methods

• Except for the activities specified on the website, shipping charges are handled as follows:
• You can enjoy free shipping when you shop online with a net purchase price of HK$280 or more. If the net purchase price is less than $280, you will be charged HK$80 shipping fee (limited to a single delivery location), including residential addresses and business addresses , SF self-pickup point and SF smart locker.
• Click the following link to view: SF Express self-pickup point｜SF Express Cooperation Point｜SF Smart Locker
• Regarding the transportation of some products, because SF Express may not be able to provide the service of delivering cages of this size, we will use other courier companies for delivery, and will still notify customers after receiving the latest logistics news. In case of any dispute, Pets Thing reserves the right of final decision.

Shipping area

• Do not use a PO Box as a shipping address.
• Limit to one address per order. If you want to deliver the goods to different addresses, please place separate orders for different addresses.
• We will not provide delivery services to outlying islands (except the airport, Ma Wan, Discovery Bay and Tung Chung) and any restricted areas and areas where trucks are prohibited from entering.
• Note: Additional service fees will be charged in remote areas, Click here for remote area coverage.

Delivery time and arrangement

• Order processing time: within 2-4 days after placing the order, the cut-off time is 4:00 pm from Monday to Friday.
• Delivery time: Express delivery (5－7 working days, excluding Saturdays, Sundays and public holidays)
• Orders for general delivery service will be processed and delivered within 5-7 working days (excluding Saturdays, Sundays and public holidays) after the payment is successful and confirmed. The actual time depends on the stock depends.
• If the customer fills in the wrong delivery/contact information, the delivery time will be affected/delayed.
• Due to the epidemic situation, the delivery time may be delayed.

Item Tracking / Change of Address

• After the goods are shipped, Pets Thing will provide the tracking number of the goods to the customer. If you need to change the address, please contact the express company to make another arrangement. The delivery time may be delayed, and the additional costs incurred must be paid by the customer.
• If the customer fails to receive the package due to personal reasons, please contact the express company to make arrangements. If the shipment fails to deliver repeatedly, your order may be cancelled, and Pets Thing will not issue a refund without further notice.
• After placing an order, if there is any change in the delivery address or the selected delivery time, please contact Pets Thing immediately for arrangement.
• A courier home delivery service does not include delivery to a residence. Therefore, if the customer causes damage to the items in the house during the moving period, Pets Thing will not be liable and compensate for any loss or damage.

Special arrangement due to bad weather

• When the gale signal is hoisted, the red or black rainstorm warning is in force, or the express company judges that the weather is not safe for delivery, the delivery service will be postponed. Pets Thing will contact you to change the delivery date.

In case of any dispute, Pets Thing reserves the right of final decision.