Petsfit High Quality Three-Purpose Expandable Airline Pet Soft Bag (Built-in Safety Rope | Hard Pad Bottom | Double Sided Expandable Version)
- External dimensions (L x W x H)
- Small: 41 x 26 x 23 cm
- Medium: 43 x 28 x 28 cm
- Large: 48 x 30 x 30 cm
Petsfit High Quality Three-Purpose Expandable Airline Pet Soft Bag (Built-in Safety Rope | Hard Pad Bottom | Double Sided Expandable Version)
| For | Suitable for cats and dogs | Material | Oxford cloth/mesh |
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| Use | Portable/aviation soft bag | Ship | Free shipping on a single item |
| Details |
Please note before purchasing: Pets Thing cannot guarantee that our handbags will be able to board the plane. Customers need to ask the airline in advance before making their own decision. We will not be responsible for the consequences.
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PETSFIT Expandable Pet Carrier for Air Travel
Large Space Soft Carrier for Cats | Portable, Breathable, Handheld, Tailored for Air Travel
Product Overview
The PETSFIT Expandable Pet Carrier for Air Travel features an innovative two-way expandable design, perfectly integrating a sturdy steel frame with highly breathable hexagonal mesh fabric to provide ultimate comfort and safety for your beloved pet. Whether for short urban trips or long international flights, this pet carrier can be placed under the seat, allowing your little companion to enjoy a pleasant flight with you. The product is available in small, medium, and large sizes, suitable for pets weighing up to 8 pounds, 12 pounds, and 15 pounds respectively, meeting various size needs.
Core Design and Features
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Two-Way Expansion, Greatly Increased Space
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Two-sided expandable design: Adopts a two-way expandable structure, extending on both sides simultaneously for a significant increase in stable dimensions.
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S size: Single side expands approximately 20cm × 2, providing ample activity space, suitable for pets under 8 pounds.
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M size: Single side expands approximately 23cm × 2, allowing pets under 12 pounds to enjoy a more spacious environment.
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L size: Single side expands approximately 27cm × 2, providing ultimate comfort and flexibility for pets under 15 pounds.
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Sturdy Steel Frame and External Design
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The external steel frame makes the carrier more rigid and structurally stable, resisting deformation. Even in an expanded state, it maintains an excellent three-dimensional shape, ensuring comprehensive protection for your pet during long journeys.
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All-Round Breathable Ventilation
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Adopts a hexagonal mesh design with over 70% mesh fabric coverage, ensuring 360-degree free air circulation. This effectively keeps the interior dry, prevents stuffiness, and ensures your pet remains comfortable at all times.
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Safety and Comfort Detail Configuration
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Built-in safety leash: Designed to secure your pet's collar, preventing accidental escape during activity.
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Dual-use mat: Suitable for both winter and summer, providing warmth and breathability, adapting to different seasonal needs.
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Upgraded trapezoidal metal swivel hook: Prevents scratches and rust, extending product lifespan.
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Dual zipper design: Easier to operate, demonstrating a user-friendly design concept whether opening, closing, or folding for storage.
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Aviation-Friendly and Portable Design
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Complies with cabin regulations of most airlines, sized specifically to fit under seats for easy carrying, allowing you to travel with your pet and enjoy pleasant flights.
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Securing straps and external hanging design ensure the pet is stable and protected during transport, while also balancing stylish appearance with practical functionality.
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Exclusive Sizes and Specifications
(All dimensions are in cm, net weight in KG, and applicable pet weight is for reference only)
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S Size (suitable for pets under 8 lbs)
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Basic body: Length 41 / Width 26 / Height 23
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Dual external expansion width: 20cm × 2
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Net weight: 1.2KG
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M Size (suitable for pets under 12 lbs)
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Basic body: Length 43 / Width 28 / Height 28
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Dual external expansion width: 23cm × 2
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Net weight: 1.4KG
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L Size (suitable for pets under 15 lbs)
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Basic body: Length 48 / Width 30 / Height 30
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Dual external expansion width: 27cm × 2
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Net weight: 1.55KG
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Note: Due to differences in measurement methods and production batches, actual data may have an error of 1-3cm. Your understanding is appreciated.
Advantages and User Experience
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Extremely Spacious Interior: The dual-side expandable design doubles the internal space, allowing pets to stretch and move comfortably, reducing travel anxiety.
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Secure and Stable: The sturdy steel frame and securing strap design offer dual protection, along with a safety leash, ensuring your pet receives comprehensive care during long flights.
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Fresh and Breathable Environment: The advanced hexagonal mesh structure ensures air circulation inside the carrier, preventing stuffiness and dampness, creating a healthy and comfortable travel experience.
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Convenient Portability: Aviation-friendly sizing designed to fit under seats, allowing for easy travel and enabling you and your pet to enjoy every journey together.
Maintenance and Care Tips
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Cleaning method:
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The outer material is not suitable for machine washing; hand washing or wiping is recommended for cleaning;
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Due to the potential for dark fabrics to fade, do not use cleaning agents containing bleach or optical brighteners;
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After cleaning, it can be folded for storage to maintain product cleanliness and extend its lifespan.
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Usage reminder:
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As some airlines have strict requirements for live animals on board, please confirm relevant regulations with the airline in advance;
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If you encounter any product usage or quality issues, please contact customer service promptly for professional assistance.
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Conclusion
The PETSFIT Expandable Pet Carrier for Air Travel is an ideal choice for pet travel due to its unique two-way expandable design and superior breathability and safety features. Whether traveling by plane or for daily outings, this product allows pets to enjoy a more spacious and comfortable environment, demonstrating your meticulous care and professional approach to your pets. Purchase now and give your beloved pet the best possible travel experience on every journey!
Can pets fly with their owners? What about cat carriers on planes?
Many customers ask if we have hand-carry bags/cat carriers that allow pets to travel with their owners. If the airline permits pets in the cabin, you should still check with the airline, as each aircraft varies in size, and the under-seat space dimensions can differ.
If your pet is a regular pet, airlines usually arrange for them to travel as cargo. Some airlines allow them as checked baggage, while others require them to be transported via cargo services and cannot be carried as checked baggage.
Please note before purchasing: Pets Thing cannot guarantee that our hand-carry bags will definitely be allowed on board. Customers must check with the airline beforehand and decide for themselves. We will not be responsible for any consequences.
Please measure the required size carefully. We do not accept exchanges, returns, or refunds for reasons of incorrect product size after purchase.
If flying, it is recommended to contact the relevant airline before your trip to confirm their specific requirements. We do not accept returns or exchanges due to airline non-acceptance.
Space for pets on planes is limited; the number of pets that can be carried depends on the aircraft type, destination, and operating airline. Please book your pet's travel as soon as possible after booking your flight. Bookings should be made at least 48 hours before departure.
Product Parameters
Hand-Carry Pet Carrier / Cat Carrier Size Reference |
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| Product | Type | Model | External Dimensions Length x Width x Height |
Weight Capacity / Product Weight | Product Page |
| Two-sided Expandable | Small | 41 x 26 x 23 cm | Recommended 4kg; Product weight 1.05kg | Click to view | |
| Two-sided Expandable | Medium | 43 x 28 x 28 cm | Recommended 6kg; Product weight 1.2kg | Click to view | |
| Two-sided Expandable | Large | 48 x 30 x 30 cm | Recommended 7.5kg; Product weight 1.35kg | Click to view | |
Important Notes
- If your pet is a regular pet, airlines usually arrange for them to travel as cargo. Some airlines allow them as checked baggage, while others require them to be transported via cargo services and cannot be carried as checked baggage. Pets Thing cannot guarantee that our hand-carry bags will definitely be allowed on board. Customers must check with the airline beforehand and decide for themselves. We will not be responsible for any consequences.
- If flying, it is recommended to contact the relevant airline before your trip to confirm their specific requirements. We do not accept returns or exchanges due to airline non-acceptance. Pets Thing cannot guarantee that our hand-carry bags will definitely be allowed on board. Customers must check with the airline beforehand and decide for themselves. We will not be responsible for any consequences.
- Regarding transportation, as SF Express may not be able to provide delivery service for this size cage, we will use other courier companies for delivery and will continue to notify customers upon receiving the latest logistics updates. In case of any dispute, Pets Thing reserves the right of final decision.
Product Size, Exchange & Return, and After-Sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; all dimensions are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet size, and weight capacity before purchasing; we do not accept exchanges, returns, or refunds after purchase for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are made in China, or may contain simplified Chinese packaging, simplified Chinese instruction manuals, mainland Chinese specification labels, or original factory packaging; these circumstances do not constitute a quality issue or reason for exchange/return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tried on, assembled, if the packaging film or box has been torn, has pet hair, odor, stains, or any signs of use, exchanges, returns, or refunds will not be arranged.
- Products that are not kept complete, new, and in resalable condition, including damaged packaging, missing accessories, lost instruction manuals, removed hang tags, damaged or incomplete products, will not be eligible for exchange, return, or refund.
- This company will not be responsible for any damage to goods caused by human or pet actions, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after delivery by Pets Thing.
- If the outer packaging is squeezed, incomplete, stained, or wrinkled during transportation or delivery, but does not affect the normal use of the product, it is not considered a product quality issue.
- If you discover obvious errors, damage, or suspected quality issues upon receipt, please contact us within 48 hours of receipt and provide your order number, a complete unboxing video, clear photos, and relevant proof; overdue or insufficient information may result in our refusal to process.
- For pre-ordered, customized, specially purchased, clearance, discounted, consumable, hygienic, installed, or assembled products, if clearly stated on the product page or confirmed by customer service, cancellation, exchange, or refund is generally not available.
Wooden Products, Pet Furniture, Assembly and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and this company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor scratches, dust, indentations, color differences, minor imperfections, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- For self-assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the relevant risks yourself.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant service terms; these terms describe how this company or installation partners will provide assembly services at your chosen location.
- By placing an order and paying for any assembly or installation service, you agree to the relevant service terms; once the order is confirmed, the related assembly services cannot be cancelled, and the installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to exchange and return cases accepted under this company's return and exchange policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and assume the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchaser, pet, third party, or property arising from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Rights
- For any customer requesting to cancel an order and receive a refund after payment, this company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have separate terms, will apply concurrently with these terms; refund amounts will be based on the actual payment amount, used discounts, and provided services.
- This company reserves the right to reject all unreasonable, malicious, repetitive, expired, insufficient, or non-compliant exchange, return, refund, order cancellation, and after-sales requests.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
| color |
grey, dark green |
|---|---|
| size |
fine size, Medium Size, Large size |
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
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Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
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Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
