Wagtime patchwork bow vest (cotton)
This cotton patchwork bow vest, designed specifically for dogs, is made from soft, skin-friendly, high-quality cotton. Its core design features excellent elasticity and easy on/off, allowing pet owners to dress their dogs effortlessly, avoiding pet resistance or forceful pulling. The vest is delicate and soft to the touch, providing all-day comfortable wear. It is not only suitable for daily walks but also an excellent choice for keeping warm at home. The carefully designed patchwork style and adorned bow decorations add a playful and elegant touch to your beloved dog while maintaining unrestricted freedom of movement.
【Main Materials and Craftsmanship】
-
Fabric Material
-
High-Quality Skin-Friendly Cotton: The main body is made of comfortable cotton, which is soft and delicate to the touch, highly breathable, gently conforms to the pet's skin, reduces irritation, and provides excellent wearing comfort, suitable for long-term home wear.
-
Elastic Weaving Technology: The fabric uses a special elastic weaving method, giving the garment uniform and long-lasting elasticity. The highly stretchable and resilient fabric provides a moderate, non-tight fit for dogs of various body types.
-
Easy On/Off Design: Features a pullover design for quick and smooth dressing and undressing.
-
Details and Decorative Craftsmanship
-
Exquisite Patchwork Design: Utilizes fabrics of different colors and prints for patchwork, adorned with bow decorations to enhance visual appeal and design flair.
1️⃣S size
Neck circumference 34cm
Cuff circumference 28cm
Front length 21cm
Back length 28cm
Bust 49cm
2️⃣M size
Neck circumference 41cm
Cuff circumference 32.5cm
Front length 27cm
Back length 34cm
Bust 56cm
3️⃣L size
Neck circumference 45cm
Cuff circumference 42cm
Front length 37cm
Back length 44cm
Bust 66cm
- The size chart is for reference only; there may be slight variations in garment sizes across different styles.
When dressing or undressing your pet, avoid using excessive force to prevent tearing buttons.
Correct measurement method: All measurements should be taken at least twice to account for potential errors due to an uncooperative dog.
When measuring, do not press down on the fur; simply measure gently along the dog's coat.
Due to lighting and post-processing effects, the colors of the products shown on the dogs in the images may differ slightly from the actual item. Please refer to the flat lay images for colors that are closer to the actual product.
Product Size, Exchange & Return, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements. If specific instructions are provided on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm. As all measurements are taken manually, please refer to the actual product.
- Please carefully measure the required size, placement space, entrance width, pet body type, and weight capacity before purchasing. We do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
- Some products are made in China and may include simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging. These situations are not considered quality issues or reasons for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing. If the product has been opened, tried, assembled, had its packaging tape or box torn, or has fur, odor, stains, or any signs of use, we cannot arrange exchanges, returns, or refunds.
- Products that cannot maintain their complete, new, and resalable condition, including damaged packaging, incomplete accessories, missing instructions, removed tags, damaged goods, or incomplete items, will not be eligible for exchange, return, or refund.
- The company is not responsible for damages caused by human or pet actions, or damages occurring after delivery by Pets Thing due to use, storage, cleaning, transportation, installation, or environmental factors.
- External packaging compression, incompleteness, stains, or creases caused by the shipping company or delivery process that do not affect the normal use of the product are not considered quality issues.
- If obvious errors, damage, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof. The company reserves the right to refuse processing if overdue or if insufficient information is provided.
- For pre-ordered, custom-made,代購 (purchased on behalf of), clearance, discounted, consumable, hygienic, installed, or assembled products, as specified on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not permitted.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods. Refunds or after-sales arrangements will not be provided after 7 days of receipt. The company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponges, plastic, and metal may involve a large amount of manual production and processing. Minor surface scratches, dust, indentations, color differences, minor imperfections, or handmade marks that do not affect overall use are considered normal and are not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the associated risks.
- Please read the relevant service terms carefully before ordering any assembly products or assembly services from the Pets Thing website. These terms describe how the company or installation partners will provide assembly services at your chosen location.
- By placing an order and paying for any assembly or installation service, you agree to the relevant service terms. Once the order is confirmed, the relevant assembly services cannot be canceled, and the installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to exchange or return cases accepted under the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety. Pets Thing will not be responsible for any accidents, injuries, or losses incurred by any purchasers, pets, third parties, or property due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- If a customer requests the company to cancel an order and refund after payment, the company will uniformly deduct 20% of the total order amount as an administrative and payment platform handling fee. If the order has been shipped, prepared, installation arranged, customized, or handed over to the supplier for processing, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms. The refund amount will be based on the actual payment amount, used offers, and provided services.
- The company reserves the right to refuse all unreasonable, malicious, repeated, overdue, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law. These terms do not affect consumer rights that cannot be excluded by law.
Wagtime patchwork bow vest (cotton)
| For | For Dogs | Material | cotton |
|---|---|---|---|
| Use | Waterproof and windproof/cute style |
This cotton patchwork bow vest, designed specifically for dogs, is made from soft, skin-friendly, high-quality cotton. Its core design features excellent elasticity and easy on/off, allowing pet owners to dress their dogs effortlessly, avoiding pet resistance or forceful pulling. The vest is delicate and soft to the touch, providing all-day comfortable wear. It is not only suitable for daily walks but also an excellent choice for keeping warm at home. The carefully designed patchwork style and adorned bow decorations add a playful and elegant touch to your beloved dog while maintaining unrestricted freedom of movement.
【Main Materials and Craftsmanship】
-
Fabric Material
-
High-Quality Skin-Friendly Cotton: The main body is made of comfortable cotton, which is soft and delicate to the touch, highly breathable, gently conforms to the pet's skin, reduces irritation, and provides excellent wearing comfort, suitable for long-term home wear.
-
Elastic Weaving Technology: The fabric uses a special elastic weaving method, giving the garment uniform and long-lasting elasticity. The highly stretchable and resilient fabric provides a moderate, non-tight fit for dogs of various body types.
-
Easy On/Off Design: Features a pullover design for quick and smooth dressing and undressing.
-
Details and Decorative Craftsmanship
-
Exquisite Patchwork Design: Utilizes fabrics of different colors and prints for patchwork, adorned with bow decorations to enhance visual appeal and design flair.
1️⃣S size
Neck circumference 34cm
Cuff circumference 28cm
Front length 21cm
Back length 28cm
Bust 49cm
2️⃣M size
Neck circumference 41cm
Cuff circumference 32.5cm
Front length 27cm
Back length 34cm
Bust 56cm
3️⃣L size
Neck circumference 45cm
Cuff circumference 42cm
Front length 37cm
Back length 44cm
Bust 66cm
- The size chart is for reference only; there may be slight variations in garment sizes across different styles.
When dressing or undressing your pet, avoid using excessive force to prevent tearing buttons.
Correct measurement method: All measurements should be taken at least twice to account for potential errors due to an uncooperative dog.
When measuring, do not press down on the fur; simply measure gently along the dog's coat.
Due to lighting and post-processing effects, the colors of the products shown on the dogs in the images may differ slightly from the actual item. Please refer to the flat lay images for colors that are closer to the actual product.
Product Size, Exchange & Return, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements. If specific instructions are provided on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm. As all measurements are taken manually, please refer to the actual product.
- Please carefully measure the required size, placement space, entrance width, pet body type, and weight capacity before purchasing. We do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
- Some products are made in China and may include simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging. These situations are not considered quality issues or reasons for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing. If the product has been opened, tried, assembled, had its packaging tape or box torn, or has fur, odor, stains, or any signs of use, we cannot arrange exchanges, returns, or refunds.
- Products that cannot maintain their complete, new, and resalable condition, including damaged packaging, incomplete accessories, missing instructions, removed tags, damaged goods, or incomplete items, will not be eligible for exchange, return, or refund.
- The company is not responsible for damages caused by human or pet actions, or damages occurring after delivery by Pets Thing due to use, storage, cleaning, transportation, installation, or environmental factors.
- External packaging compression, incompleteness, stains, or creases caused by the shipping company or delivery process that do not affect the normal use of the product are not considered quality issues.
- If obvious errors, damage, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof. The company reserves the right to refuse processing if overdue or if insufficient information is provided.
- For pre-ordered, custom-made,代購 (purchased on behalf of), clearance, discounted, consumable, hygienic, installed, or assembled products, as specified on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not permitted.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods. Refunds or after-sales arrangements will not be provided after 7 days of receipt. The company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponges, plastic, and metal may involve a large amount of manual production and processing. Minor surface scratches, dust, indentations, color differences, minor imperfections, or handmade marks that do not affect overall use are considered normal and are not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the associated risks.
- Please read the relevant service terms carefully before ordering any assembly products or assembly services from the Pets Thing website. These terms describe how the company or installation partners will provide assembly services at your chosen location.
- By placing an order and paying for any assembly or installation service, you agree to the relevant service terms. Once the order is confirmed, the relevant assembly services cannot be canceled, and the installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to exchange or return cases accepted under the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety. Pets Thing will not be responsible for any accidents, injuries, or losses incurred by any purchasers, pets, third parties, or property due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- If a customer requests the company to cancel an order and refund after payment, the company will uniformly deduct 20% of the total order amount as an administrative and payment platform handling fee. If the order has been shipped, prepared, installation arranged, customized, or handed over to the supplier for processing, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms. The refund amount will be based on the actual payment amount, used offers, and provided services.
- The company reserves the right to refuse all unreasonable, malicious, repeated, overdue, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law. These terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
| size |
S - Neck circumference 49cm; Back length 28cm, M - Neck circumference 56cm; Back length 34cm, L - Neck circumference 66cm; Back length 44cm |
|---|
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
