The testing is divided into multiple modules, covering food, environment, additives, nutrients, and chemical/exposure sources, including over 700 items.
Reports up to 30 pages
Knowing your pet's health starts with genetic testing. Our Hong Kong-based laboratory is staffed by a professional technical team from the United States, with extensive research and translational experience in genetic science and biological algorithms. The group utilizes advanced medical equipment and precise testing technology to provide comprehensive services for your pet.
Many pet diseases are related to genetic diseases. Through intelligent analysis of various health data such as individual pet genes and genetic environment, pet genetic testing can effectively and deeply prevent and control pet health and disease risks.
Pet genetic testing allows owners to better understand their pet's innate physical characteristics and traits at the DNA level, providing targeted care advice and improving postnatal parenting plans to reduce the risk of potential diseases in pets.
Since our pets can't speak and can't clearly express their condition to their owners, we hope to use precise genetic testing technology to identify any latent diseases in them, allowing them to receive timely and effective treatment. This will enable them to enjoy their lives healthily and happily.
Pet genetic testing:
Simplified four-step sampling process
Accuracy rate up to 98%
Report to be issued within one month
Multiple gene testing
Only one test is needed in a lifetime
Testing process
DNA extraction Cell samples were lysed and purified to obtain DNA samples.
Library construction and preparation of DNA samples to meet sequencing requirements.
Gene sequencing analyzes the base sequence of a specific DNA fragment on a sequencer.
Data analysis interprets DNA sequencing information
The interpretation report converts biological information into graphics or text.
The test report will be issued within one month from the date the laboratory receives the returned sample, and the progress can be checked on the website.
*Accuracy rate > 98% Sampling process Getting your pet's genetics tested is very simple.
After cleaning your hands, unscrew the cap and remove the cotton swab.
A cotton swab is placed on the top of the outer side of the pet's gums and rubbed back and forth for 10-20 seconds to collect a sample.
Insert the cotton swab into the test tube with the tip pointing downwards and close the tube.
Reward your pet for doing a good job
Simply mail the sample back in a return envelope.
Sampling Precautions
Please do not feed your pet or allow it to play with other pets within one hour before sampling.
Throughout the sampling process, it is important to avoid the effective sampling site of the swab coming into contact with any objects other than those inside the pet's mouth.
Make sure the sample contains only one cat or dog.
Please contact customer service if any issues arise that are not part of the standard sampling procedure.
Simply mail the sample back in a return envelope.
Product Parameters
Main materials: cotton swabs, test tubes, SF Express return bag
Specifications: Pet (cat and dog) allergen test kit
Because genetic testing or allergy testing will be carried out at home, different owners will also encounter problems and need to be answered. Here we list common questions for cat and dog owners so that everyone can understand the product information.
Buy a pet carrier and get a water dispenser or other pet carrier accessories at a 20% discount.
travel20off
Note: You must add both the "pet carrier" and "water dispenser/other pet carrier accessories" to your cart to use the coupon. (Cannot be combined with other discounts)
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a review on Google. Upon verification, you will receive $30 shopping credit for your next purchase.
(No code, automatically disbursed by system)
* Shopping credit will be sent directly to your member account after review approval.
Unlimited pet love! Spend $4000 store-wide and enter the discount code at checkout to enjoy a $400 massive discount. This applies to main meals, toys, and large accessories!
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 products from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Protect your furry friend's health! Purchase any 2 products from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Understand your pet's genes and health in depth! Purchase any 2 products from the "Pet Testing" series and enter the discount code at checkout to enjoy a $100 massive discount.
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
Each order is limited to a single delivery address.
Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product.
Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
