The testing is divided into multiple modules, covering food, environment, additives, nutrients, and chemical/exposure sources, including over 700 items.
Reports up to 30 pages
Knowing your pet's health starts with genetic testing. Our Hong Kong-based laboratory is staffed by a professional technical team from the United States, with extensive research and translational experience in genetic science and biological algorithms. The group utilizes advanced medical equipment and precise testing technology to provide comprehensive services for your pet.
Many pet diseases are related to genetic diseases. Through intelligent analysis of various health data such as individual pet genes and genetic environment, pet genetic testing can effectively and deeply prevent and control pet health and disease risks.
Pet genetic testing allows owners to better understand their pet's innate physical characteristics and traits at the DNA level, providing targeted care advice and improving postnatal parenting plans to reduce the risk of potential diseases in pets.
Since our pets can't speak and can't clearly express their condition to their owners, we hope to use precise genetic testing technology to identify any latent diseases in them, allowing them to receive timely and effective treatment. This will enable them to enjoy their lives healthily and happily.
Pet genetic testing:
Simplified four-step sampling process
Accuracy rate up to 98%
Report to be issued within one month
Multiple gene testing
Only one test is needed in a lifetime
Testing process
DNA extraction Cell samples were lysed and purified to obtain DNA samples.
Library construction and preparation of DNA samples to meet sequencing requirements.
Gene sequencing analyzes the base sequence of a specific DNA fragment on a sequencer.
Data analysis interprets DNA sequencing information
The interpretation report converts biological information into graphics or text.
The test report will be issued within one month from the date the laboratory receives the returned sample, and the progress can be checked on the website.
*Accuracy rate > 98% Sampling process Getting your pet's genetics tested is very simple.
After cleaning your hands, unscrew the cap and remove the cotton swab.
A cotton swab is placed on the top of the outer side of the pet's gums and rubbed back and forth for 10-20 seconds to collect a sample.
Insert the cotton swab into the test tube with the tip pointing downwards and close the tube.
Reward your pet for doing a good job
Simply mail the sample back in a return envelope.
Sampling Precautions
Please do not feed your pet or allow it to play with other pets within one hour before sampling.
Throughout the sampling process, it is important to avoid the effective sampling site of the swab coming into contact with any objects other than those inside the pet's mouth.
Make sure the sample contains only one cat or dog.
Please contact customer service if any issues arise that are not part of the standard sampling procedure.
Simply mail the sample back in a return envelope.
Product Parameters
Main materials: cotton swabs, test tubes, SF Express return bag
Specifications: Pet (cat and dog) allergen test kit
Because genetic testing or allergy testing will be carried out at home, different owners will also encounter problems and need to be answered. Here we list common questions for cat and dog owners so that everyone can understand the product information.
If you subscribe to us now, you will enjoy a 5% discount on your first order (available when you purchase over $400). Cannot be used in conjunction with other discount codes.
Now when you purchase an aircraft cage, you can purchase a drinking fountain or other aircraft cage accessories at a 20% discount. The discount code: travel20off | cannot be used in conjunction with other discounts.
Note: You need to put the aircraft cage and water fountain or other aircraft cage accessories in the shopping cart at the same time to use the coupon.
Now, when you purchase a cat climbing frame over $600, you can enjoy an $80 discount. Coupon code: climber80｜Cannot be used in conjunction with other discounts.
Please do not refuse the product when it is shipped. If you have any problems after receiving the product, please take a photo immediately to keep the certificate and contact the Pets Thing customer service department. Please note that if the product is refused or not collected within the time limit, the resulting surcharge will be borne by the customer.
Refund applications for delays in shipment of goods due to the epidemic will not be accepted.
The following situations will not be subject to exchange arrangements:
Returns, exchanges or refunds due to product size discrepancies will not be accepted after purchase. It is recommended to ask clearly before purchasing
Items are delivered and found to have been purchased or undesirable.
The goods were damaged by man-made damage.
The goods have been opened or used (for example, the packaging tape or box has been removed).
The goods have not been kept intact and have been damaged, damaged or incomplete.
The color of the product pictures may vary due to different lighting conditions or personal screen settings, which may cause some color differences. All products are subject to the actual product. No exchange service will be provided due to color difference issues.
Pet furniture, such as wooden boards, rattan surfaces, hemp materials, etc., involves a large amount of manual production and will undergo multiple layers of manual processing before shipment. Small scratches, small dust or small flaws on the surface are normal (do not affect the overall Use), it is not a quality issue, customers please consider carefully before placing an order.
If the customer entrusts the delivery person to drop the goods at the door of the address or at the management office for collection, the customer is solely responsible for the risk of loss or damage to the goods.
After the order is confirmed, the related assembly services cannot be canceled and the payment for the installation services will not be refunded.
If a customer has paid but requires the company to cancel the order and refund, the company will deduct the following handling fees from the refund:
Our company will deduct 20% of the total order amount as handling fee
Please pay attention to the following details when returning or exchanging goods:
If there is a problem with the quality of the goods, you can make a request for exchange within 7 days from the date of receipt. Overdue requests will not be accepted.
All wooden products, including cat climbing frames, scratching posts, cat houses, etc., may be affected by uncontrollable factors such as weather and environment, such as moisture, rain, cold shrinkage and thermal expansion, so there will be no damage after 7 days after receipt. We are not responsible for refunds or after-sales arrangements. We are not responsible for any consequences caused by environmental factors. Please think twice before placing an order.
After making a request for exchange, please return it to our maintenance center within 3 days. Late replacement will not be accepted.
The original order code and valid receipt must be presented when exchanging goods.
Only one exchange is allowed per order.
If the product problem affects the overall operation, the replacement product must be returned together with the complete packaging and accessories.
If the product problem affects part of the operation, Pets Thing will replace the defective part instead of the entire product.
All shipping costs incurred for returning or exchanging goods must be borne by the customer.
The return procedure takes one to three weeks to process (calculated from the date of receipt of the return). Once the procedure is completed, Pets Thing customer service department will notify the customer of the relevant details.
Pets Thing is not responsible for any damage to the product after delivery.
If the item or quantity of the product does not match the order, please contact Pets Thing customer service department immediately on the day of delivery.
We will not accept exchanges, returns or refunds due to product size discrepancy or unsuitability after purchase.
In order to avoid contact-borne diseases, please consider your own furry needs before purchasing to avoid future sales disputes. If your product has been opened and used, it cannot be returned or exchanged.
If a refund is needed, Pets Thing will use the customer's current purchase payment method as the relative refund method. That is, if the customer chooses to pay with a credit card, Pets Thing will refund the money to the customer's credit card account. Please note that refund times vary from bank to bank or credit card company.
The company does not provide refund services.
The company reserves the right to reject all unreasonable exchange or return requests.
If the delivery address, phone number, name or delivery information provided by the customer is incomplete or incorrect, resulting in delivery failure or delay, the company will not be responsible. Customers are asked to follow up or contact SF Express themselves.
In case of any dispute, Pets Thing reserves the right of final decision.
Pets Thing reserves the right to change the above terms and conditions without prior notice.
If you need to return or exchange products, please contact Pets Thing customer service department: WhatsApp: +852 9584 1597
Email: contact@petsthing.com.hk
In case of any dispute, Pets Thing reserves the right of final decision.
