Each piece is meticulously hand-knitted, making production slow.
While the supplier keeps some stock, it's not extensive, so there might be a few days' wait for dispatch.
But they truly look adorable when worn; I absolutely love them.
Suitable for both cats and dogs. Pet products are non-refundable and non-exchangeable, so please check the size carefully. It's better for it to be a bit big than too small.
Although it's a bib, it also looks great as a hood.The main thing is to measure the neck circumference. If it's difficult, referring to weight can also work.
Note: Due to slight color variations in yarn batches, there might be some color differences if purchased at different times. For items purchased at the same time, we will try our best to send matching ones. As each item is purely handmade, slight differences in knitting tension and measurement methods may lead to a 2-4cm error, which is considered normal.
Recommended Size Guide |
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|---|---|---|---|
| Bib Size | Suitable Neck Circumference | Reference Weight | Reference Pet Type |
| S | Approx. 20-26cm | Approx. 1-3kg | Cats with slender necks, small breeds like Yorkshire Terriers, Maltese, Poodles, Bichon Frises, Pomeranians, Shih Tzus, Chihuahuas, etc. |
| M | Approx. 26-36cm | Approx. 3-5kg | Large chubby cats, Poodles, Schnauzers, or other medium-small dogs that are not yet fully grown, etc. |
| L | Approx. 36-46cm | Approx. 5-15kg | Corgis, Bulldogs, Shiba Inus, West Highland White Terriers, Bedlingtons, or other medium-large dogs that are not yet fully grown, etc. |
Product Parameters
- Material: Fully handmade knit
Product Size, Exchange & Return, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements. If there are special instructions on the product page, they shall apply in conjunction with these terms.
Size, weight capacity, and suitable body types are for reference only. Please measure and confirm before purchasing.
Unopened, used, incorrect size, wrong color choice, or not meeting personal needs generally do not qualify for exchange or return.
For order cancellations and refunds requested after payment, 20% of the total order amount will be deducted as a handling fee.
Assembly or installation services, once confirmed, cannot be canceled, and related fees will not be refunded.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all measurements are taken by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet's body type, and weight capacity before purchasing. Returns, exchanges, or refunds will not be accepted after purchase due to reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories shall be based on the actual product.
- Some products are made in China or may contain simplified Chinese packaging, simplified Chinese manuals, mainland specifications labels, or original factory packaging; these situations do not constitute a quality issue or a reason for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing. If the product has been unsealed, tried on, assembled, if packaging tape or box has been torn, or if it has pet hair, odors, stains, or any signs of use, no exchange, return, or refund will be arranged.
- If the product is not in complete, brand new, and resalable condition, including damaged packaging, missing accessories, lost manuals, removed tags, product damage, or incompleteness, no exchange, return, or refund will be arranged.
- The company is not responsible for damages caused by humans or pets to the product, or damages occurring after delivery by Pets Thing due to use, storage, cleaning, transport, installation, or environmental factors.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or during the delivery process, which do not affect the normal use of the product, are not considered product quality issues.
- If obvious errors, damage, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof. Overdue claims or insufficient information may result in the company's refusal to process the request.
- For pre-ordered, custom-made, special order, clearance, discounted, consumable, hygiene, installed, or assembled products, if explicitly stated on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not permitted.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods. Refunds or after-sales arrangements will not be provided after 7 days of receipt. The company is not responsible for consequences caused by such environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponges, plastic, and metal may involve extensive manual production and processing. Minor scratches, dust, indentations, color differences, minor imperfections, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- Regarding assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the related risks.
- Before ordering any assembled products or assembly services from the Pets Thing website, please carefully read the relevant terms of service. These terms describe how the company or installation partners will provide assembly services at your chosen location.
- By placing and paying for any assembly or installation service, you agree to the relevant terms of service. Once the order is confirmed, the relevant assembly service cannot be canceled, and the installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to exchange/return cases accepted under the company's exchange/return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety. Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Rights
- For customers who request the company to cancel an order and issue a refund after payment, the company will uniformly deduct 20% of the total order amount as an administrative and payment platform handling fee. If the order has been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- If VIP offers, discount codes, free gifts, special offers, or promotional activities have additional terms, they shall apply concurrently with these terms. The refund amount will be based on the actual payment amount, used offers, and provided services.
- The company reserves the right to refuse any unreasonable, malicious, repeated, expired, insufficient information, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
