As these are entirely hand-knitted, production is not high. The supplier keeps some stock, but not a lot, so there might be a few days' wait for dispatch. However, they look really cute when worn, I absolutely love them. Suitable for both cats and dogs. Pet products are non-returnable and non-exchangeable. Please make sure to check the size; it's better to be a bit large than too small.Note: Due to slight color differences in yarn batches, there might be some color variation if purchased at different times. For the same purchase, we will try to send items of the same color. As these are purely handmade, there might be a slight error of 2-4cm due to differences in knitting tension and measurement methods, which is considered normal.
Product Parameters
- Material: Entirely hand-knitted
Product Size, Returns & After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements. If there are special instructions on the product page, they will apply in conjunction with these terms.
Sizes, weight capacity, and applicable body types are for reference only. Please measure and confirm before purchasing.
Generally, returns or exchanges are not permitted for items that have been unsealed, used, are the wrong size, wrong color, or do not meet personal needs.
If an order cancellation and refund are requested after payment, 20% of the total order amount will be deducted as a processing fee.
Assembly or installation services cannot be cancelled once confirmed, and the related fees are non-refundable.
Size, Color, Packaging & Origin Description
- Sizes are manually measured and may have a reasonable error of 1-3cm; all dimensions are measured by hand, so please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet body type, and weight capacity before purchasing; we will not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are made in China and may include simplified Chinese packaging, simplified Chinese instruction manuals, mainland Chinese specification labels, or original factory packaging; such cases do not constitute a quality issue or a reason for return/exchange.
Exchange, Return & Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tried on, assembled, has its packaging tape or box torn, or has hair, odor, stains, or any signs of use, we cannot arrange an exchange, return, or refund.
- Products that are not in complete, new, and resalable condition, including damaged packaging, incomplete accessories, missing instruction manuals, removed hang tags, damaged items, or incomplete items, will not be eligible for exchange, return, or refund.
- The company will not be responsible for damage caused by human or pet actions, or damage occurring after delivery by Pets Thing due to use, storage, cleaning, transport, installation, or environmental factors.
- If the outer packaging is squeezed, incomplete, stained, or creased due to the transport company or delivery process, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; if overdue or insufficient information, the company reserves the right to refuse processing.
- For pre-ordered, customized,代購 (purchased on behalf of customer), clearance, special offer, consumable, hygiene, installed, or assembled products, if specified on the product page or confirmed by customer service, generally no cancellation, exchange, or refund will be provided.
Wooden Products, Pet Furniture, Assembly & Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days from receipt, no refunds or after-sales arrangements will be provided, and the company is not responsible for the consequences of related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor scratches, dust, indentations, color differences, minor imperfections, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the related risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partners will provide assembly services at your chosen location.
- By placing and paying for any assembly or installation services, you agree to the relevant terms of service; once the order is confirmed, the related assembly services cannot be canceled, and the installation service fees are non-refundable. This handling fee and cancellation arrangement do not apply to cases of return/exchange accepted under the company's return/exchange policy.
- All purchasers must evaluate whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property resulting from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee & Final Decision Rights
- For customers who have paid and request the company to cancel the order and refund, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, gifts, special offers, or promotional activities, if subject to additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used offers, and services already provided.
- The company reserves the right to refuse all unreasonable, malicious, repeated, overdue, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
