Each stitch is handmade, and the production rate is not high.
Suppliers do keep some stock, but not a lot, so there might be a few days' wait for dispatch.
But it's really adorable when worn, I absolutely love it.
Suitable for both cats and dogs. Pet supplies are non-returnable and non-exchangeable, so please check the size carefully. It's better to be a bit large than too small.Note: There might be slight color variations in yarn between different batches, so subsequent purchases may have some color difference. For a single purchase, we will try our best to send identical items. As they are purely handmade, slight variations in stitch tension and measurement methods might lead to a 2-4cm error, which is considered normal.
Product Parameters
- Material: Fully hand-knitted
Product Size, Return & Exchange and After-sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are special instructions on the product page, they shall apply in conjunction with these terms.
Sizes, weight capacities, and applicable body types are for reference only. Please measure and confirm before purchasing.
Returns or exchanges are generally not available for items that have been unsealed, used, are the wrong size, wrong color, or do not meet personal needs.
If an order is cancelled and refunded after payment, 20% of the total order amount will be deducted as a handling fee.
Assembly or installation services cannot be cancelled once confirmed, and related payments are non-refundable.
Dimensions, Colors, Packaging & Origin Information
- Dimensions are measured manually, and a reasonable error of 1-3cm may exist; as all measurements are taken by hand, please refer to the actual product.
- Please measure the required dimensions, placement space, entrance width, pet body type, and weight capacity before purchasing; returns, exchanges, or refunds will not be accepted after purchase due to incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese manuals, mainland specifications labels, or original factory packaging; such cases do not constitute a quality issue or a reason for return or exchange.
Return, Exchange and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tried on, assembled, had its packaging tape or box torn, is stained with hair, odors, dirt, or shows any signs of use, returns, exchanges, or refunds cannot be arranged.
- Items that are not in complete, new, and resalable condition, including damaged packaging, incomplete accessories, missing manuals, removed tags, damaged items, or incomplete items, will not be eligible for return, exchange, or refund.
- Our company will not be responsible for damages caused by human or pet actions, or damages occurring after delivery by Pets Thing due to use, storage, cleaning, transportation, installation, or environmental factors.
- External packaging may be squeezed, incomplete, stained, or creased during transportation or delivery, but if it does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damages, or suspected quality problems are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, complete unboxing video, clear photos, and relevant proof; our company reserves the right to refuse processing if the deadline is exceeded or if insufficient information is provided.
- For pre-ordered, customized,代購 (procured), clearance, discounted, consumables, hygiene products, installed, or assembled products, if specified on the product page or confirmed by customer service, cancellations, returns, exchanges, or refunds are generally not available.
Wood Products, Pet Furniture, Assembly & Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and our company will not be responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve a large amount of manual production and handling; minor scratches, dust, indentations, color differences, minor defects, or hand marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you are responsible for handling and bearing the related risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how our company or installation partners will provide assembly services at your chosen location.
- By placing and paying for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, the relevant assembly service cannot be cancelled, and the payment for the installation service will not be refunded. This handling fee and cancellation arrangement do not apply to return and exchange cases accepted under our company's return and exchange policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee & Final Decision Rights
- If a customer requests our company to cancel an order and issue a refund after payment, our company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and provided services.
- Our company reserves the right to refuse all unreasonable, malicious, repeated, overdue, incomplete, or non-compliant requests for exchanges, returns, refunds, order cancellations, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
