Being entirely hand-knitted, the production rate is not high.
The supplier will keep some stock, but not a lot, so it might take a few days for delivery.
However, it looks really cute when worn, I absolutely love it.
It's suitable for both cats and dogs. Pet products are non-refundable and non-exchangeable, so please make sure to check the size. Slightly larger is better than slightly smaller.
Although it's a bib, it also looks good when worn as a hood.The main thing is to measure the neck circumference; if it's inconvenient, you can also refer to the weight.
Note: Due to slight color differences in yarn from different batches, there might be some color variation if purchased at different times. For same-time purchases, we will try our best to send identical items. As they are purely handmade, slight variations in knitting tension and measurement methods may lead to an error of 2-4cm, which is considered normal.
Recommended Size Guide |
|||
|---|---|---|---|
| Bib Size | Suitable Neck Circumference | Reference Weight | Reference Pet Type |
| S | Within approx. 25cm | Approx. 1-3kg | Cats with slender necks, small-sized Yorkshire Terriers, Malteses, Poodles, Bichons, Pomeranians, Shih Tzus, Chihuahuas, etc. |
| M | Within approx. 35cm | Approx. 3-5kg | Large chubby cats, Poodles, Bichons, Schnauzers, Pomeranians, West Highland White Terriers, Bedlington Terriers, or other adolescent small to medium-sized dogs, etc. |
| L | Within approx. 46cm | Approx. 5-15kg | Corgis, Bulldogs, Shiba Inus, etc. |
Product Parameters
- Material: Fully hand-knitted
Product Size, Exchange, Return, and After-sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements. If there are special instructions on the product page, they will apply in conjunction with these terms.
Size, weight capacity, and suitable body types are for reference only. Please measure and confirm yourself before purchasing.
Generally, no exchanges or returns are offered for items that have been unsealed, used, are the wrong size, wrong color, or do not meet personal needs.
If you request to cancel an order and get a refund after payment, 20% of the total order amount will be deducted as a handling fee.
Assembly or installation services, once confirmed, cannot be canceled, and the related fees are non-refundable.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually, and a reasonable error of 1-3cm may exist. As all dimensions are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet body type, and weight capacity before purchasing. We do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging. These situations are not considered quality issues or reasons for return or exchange.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing. If the product has been unsealed, tried on, assembled, if packaging tape or box has been torn, if it has pet hair, odor, stains, or any signs of use, we cannot arrange exchanges, returns, or refunds.
- Products that cannot maintain a complete, new, and resalable condition, including damaged packaging, incomplete accessories, lost instructions, removed hang tags, damaged or incomplete products, will not be arranged for exchange, return, or refund.
- Our company is not responsible for damages caused by human or pet actions, or damages occurring after Pets Thing delivers the product due to use, storage, cleaning, transportation, installation, or environmental factors.
- External packaging compression, incompleteness, stains, or creases caused by the transportation company or delivery process that do not affect the normal use of the product are not considered product quality issues.
- If you discover obvious errors, damage, or suspected quality issues upon receipt, please contact our company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof. Overdue claims or insufficient information may result in our company refusing to process the request.
- For pre-ordered, custom-made,代購, clearance, discounted, consumable, hygiene products, or assembled items, if specified on the product page or confirmed by customer service, generally no cancellations, exchanges, or refunds are provided.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods. Refunds or after-sales arrangements will not be provided after 7 days of receipt, and our company is not responsible for the consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve a lot of manual production and processing. Minor scratches, dust, indentations, slight color differences, small defects, or handmade marks on the surface are considered normal if they do not affect overall use and are not quality issues.
- Regarding assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you must handle and bear the relevant risks yourself.
- Before ordering any assembly products or assembly services from the Pets Thing website, please read the relevant terms of service carefully. These terms explain how our company or installation partners will provide assembly services at your chosen location.
- If you place an order and pay for any assembly or installation service, it means you have agreed to the relevant terms of service. Once the order is confirmed, related assembly services cannot be canceled, and installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to accepted exchange or return cases under our company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety. Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Rights
- For customers who request our company to cancel an order and issue a refund after payment, our company will uniformly deduct 20% of the total order amount as an administrative and payment platform handling fee. If the order has been shipped, prepared for shipment, installation arranged, custom-made, or processed by the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms. The refund amount will be based on the actual payment amount, used discounts, and services provided.
- Our company reserves the right to reject all unreasonable, malicious, repetitive, expired, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law. These terms do not affect consumer rights that cannot be excluded by law.
