Because these are entirely hand-knitted, production volume is not high.
Our supplier usually has some stock, but not a lot, so there might be a few days' wait for dispatch.
However, they look incredibly cute when worn, I absolutely love them.
Suitable for both cats and dogs. Pet supplies are non-returnable and non-exchangeable. Please make sure to check the size carefully; it's better for it to be a bit large than too small.Note: There might be slight color variations in yarn batches, so subsequent purchases may have some color differences. For items purchased at the same time, we will try our best to send matching ones. As these are purely handmade, slight differences in knitting tension and measurement methods may lead to an error of 2-4cm, which is considered normal.
Product Parameters
- Material: Entirely Hand-Knitted
Product Size, Return, Exchange and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements. If specific instructions are provided on the product page, they will apply in conjunction with these terms.
Sizes, weight capacity, and applicable body types are for reference only. Please measure and confirm before purchasing.
Generally, returns or exchanges are not accepted for opened, used, ill-fitting, wrong color, or items that do not meet personal needs.
If an order cancellation and refund are requested after payment, a 20% processing fee will be deducted from the total order amount.
Assembly or installation services cannot be canceled once confirmed, and related payments are non-refundable.
Dimensions, Colors, Packaging and Origin Description
- Dimensions are measured manually, and a reasonable error of 1-3cm may exist. As all dimensions are measured by hand, please refer to the actual product.
- Please measure the required dimensions, placement space, entrance width, pet size, and weight capacity before purchasing. We do not accept exchanges, returns, or refunds after purchase due to product dimensions not fitting, unsuitable weight capacity, incorrect color selection, or not meeting personal needs.
- Due to factors such as shooting light, equipment, display settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
- Some products are made in China and may include simplified Chinese packaging, simplified Chinese manuals, mainland specifications labels, or original factory packaging; these situations do not constitute a quality issue or reason for return/exchange.
Return, Exchange, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing. If the product has been opened, tried, assembled, has its packaging tape or box torn, or has pet hair, odors, stains, or any signs of use, we cannot arrange for exchange, return, or refund.
- Products that are not in complete, new, and resalable condition, including damaged packaging, missing accessories, lost manuals, removed tags, product damage, or incompleteness, will not be eligible for exchange, return, or refund.
- Our company is not responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, transportation, installation, or environmental factors after the product has been delivered by Pets Thing.
- If the outer packaging is squeezed, incomplete, stained, or creased due to the shipping company or delivery process, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality issues are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof. Overdue claims or insufficient information may result in our company refusing to process the request.
- For pre-ordered, custom-made,代購 (purchased on behalf of), clearance, special offer, consumable, hygiene, assembled, or installed items, as specified on the product page or confirmed by customer service, generally no cancellation, exchange, or refund will be provided.
Wooden Products, Pet Furniture, Assembly and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage. Refunds or after-sales arrangements will not be provided after 7 days of receipt. Our company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing. Minor scratches, dust, indentations, color differences, imperfections, or handmade marks that do not affect overall use are considered normal and not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage, you are responsible for handling and bearing the related risks.
- Before ordering any assembled products or assembly services from the Pets Thing website, please carefully read the relevant service terms; these terms describe how our company or installation partners will provide assembly services at your chosen location.
- By placing and paying for any assembly or installation service, you agree to the relevant service terms; once the order is confirmed, related assembly services cannot be canceled, and payment for installation services will not be refunded. This processing fee and cancellation arrangement do not apply to returns or exchanges accepted under our company's return and exchange policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property resulting from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fee, and Final Decision Right
- For customers who have paid and then request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as an administrative and payment platform processing fee; if the order has been shipped, prepared, assembly arranged, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used offers, and provided services.
- Our company reserves the right to refuse any unreasonable, malicious, repeated, overdue, insufficiently documented, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
