BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro lightweight foldable and detachable pet stroller (pet load: 20kg)
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
-18%
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹
BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹

BebeRoad T3 Pro lightweight foldable and detachable pet stroller (pet load: 20kg)

Regular price $2,799.00 Sale price $2,299.00
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  • Ships in 5-7 working days
Lightweight foldable designFlexible to disassemble for multiple usesShock absorbing and extremely comfortable
color: beige
shape: Full cloth
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BebeRoad T3 Pro 輕便折疊可拆卸寵物推車 (寵物承重:20kg)-狗-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹

BebeRoad T3 Pro lightweight foldable and detachable pet stroller (pet load: 20kg)

For Suitable for cats and dogs Material Aluminum alloy/fabric
Use Foldable split/pet stroller Ship Free shipping on a single item
Details
  • Unfolded size: 67 x 50.5 x 105cm
  • Folded size: 50 × 56.5 × 31cm
  • Cage size: 58 x 34 x 48cm | Recommended load-bearing: 20kg
  • Load-bearing: 20kg
  • Weight: 6.9kg

Cabin size: 58 x 34 x 48cm | Recommended load capacity: 20kg

The Beberoad T3 pet stroller is a high-quality stroller designed for urban pet families, combining a lightweight folding design with a detachable and separable structure. It aims to provide a comprehensive mobile solution for your beloved pet. Whether in stroller mode, handheld carry, car travel, or as a mobile pet den, the T3 can adapt flexibly, making every outing for your pet safe, comfortable, and full of joy. Its robust aerospace-grade aluminum alloy frame, advanced shock absorption system, and breathable design perfectly meet the various travel needs of both pets and owners.

【Core Features and Highlights】

  1. Detachable Multi-functional Design

    • Detachable Carrier: The unique separable design allows the stroller's carrier to be easily detached, serving as an independent mobile den, or transforming into a handbag or car seat, meeting diverse needs in various scenarios.
    • Multi-purpose Stroller: Whether for daily walks, shopping trips, or short travels, the T3 flexibly transforms its functions, providing a safe and comfortable mobile space for pets, while also offering convenient storage and portability for owners.
  2. Excellent Structure and Durable Materials

    • Aerospace-grade Aluminum Alloy Frame: Made with a high-strength aluminum alloy frame and baked enamel finish, it is lightweight, highly stable, and extremely durable. It can support up to 20kg, ensuring steady pushing on various road conditions.
    • T3 and T3 Pro Options: The T3 version uses 600D cationic fabric with a baked enamel finish for an economical and practical choice; while the T3 Pro version uses 900D jacquard fabric with a frosted anodized finish, offering a more premium texture and water-repellent performance, giving you more choices to meet personalized needs.
  3. Advanced Shock Absorption and Flexible Braking

    • 360° Universal Front Wheels and Four-wheel Shock Absorption System: High-quality EVA tires combined with universal front wheels and built-in spring shock absorption effectively reduce vibrations from various uneven roads, ensuring quiet and smooth pushing, making the ride more comfortable for pets.
    • One-foot Dual Brake System: The unique single-foot braking design allows you to lock the wheels with a gentle press, ensuring the stroller remains stable when parked or waiting. It is convenient to operate and safe and reliable.
  4. Full Canopy and Privacy Protection

    • Canopy Privacy Curtain: The canopy features a one-button open/close mode, and front and rear privacy curtains can be freely adjusted. This not only protects the pet's privacy and alleviates social anxiety but also provides sun, wind, and rain protection as needed, ensuring the pet enjoys the best riding experience in different environments.
    • Multi-window Ventilation Design: The entire stroller is equipped with multiple adjustable ventilation windows to ensure air circulation inside the cabin, preventing stuffiness and creating a cool and comfortable riding space for pets. In colder seasons, optional warm linings can be added for extra warmth.
  5. Ample Storage and User-friendly Accessories

    • Multi-functional Storage System: Built-in detachable cup holders, a large rear pocket, and a spacious storage basket allow owners to easily store phones, wallets, snacks, and other personal items, achieving efficient integration of the stroller and personal belongings.
    • Safety Detail Design: Built-in safety buckles and pet safety leash hooks ensure pets remain stable inside the stroller and prevent them from jumping out. The exquisite stitched leather handle provides a soft grip, and the overall design pays attention to every detail, reflecting meticulous craftsmanship.
  6. Convenient Folding and Storage

    • One-hand One-button Folding: No complicated operations required. The one-button folding design allows the entire stroller to be easily folded to a compact size, convenient for storage at home or in the car, ready for departure at any time, greatly enhancing usability and storage efficiency.

【Applicable Scenarios】

  • Daily Outings: Suitable for urban walks, shopping, strolling, and short trips, allowing pets to travel easily in a safe and comfortable environment;
  • Car and Family Travel: The lightweight folded stroller can be easily placed in the car trunk and used as a car pet bag. At the same time, the detachable design allows the stroller to be used as a mobile pet den at home, meeting pets' daily resting needs;
  • Multi-functional Conversion: The multi-purpose design allows it to be used as a stroller, a portable pet carrier, or a mobile pet den, flexibly adapting to various travel occasions and meeting different lifestyle needs.

【Product Specifications and Parameters】

  • Model: T3 (Standard) / T3 Pro (Upgraded)
  • Applicable Pet Weight: Maximum load capacity 20kg
  • Frame Material: Aerospace-grade aluminum alloy (T3: baked enamel finish; T3 Pro: frosted anodized finish)
  • Fabric: T3 uses 600D cationic fabric; T3 Pro uses 900D jacquard fabric
  • Main Dimensions (e.g., T3):
    • Carrier outer dimensions: approx. 58×34×48cm
    • Folded dimensions: approx. 43×25×59cm
    • Handlebar height: approx. 103cm
  • Weight: T3 approx. 7.5kg, T3 Pro slightly lighter or heavier depending on specific specifications
  • Wheels: 360° universal EVA wheels, universal front, directional rear, built-in spring shock absorption

【Summary】
The Beberoad T3 pet stroller, with its detachable multi-functional design, sturdy and durable aerospace-grade aluminum alloy frame, and advanced shock absorption system, provides a safe, comfortable, and highly flexible outdoor solution for cats and small dogs weighing under 20kg. Whether on busy city streets, inside shopping malls, or during leisurely outings, the T3 allows owners and pets to easily enjoy an efficient and convenient travel experience. The exquisite storage design and full canopy privacy protection make the overall usage process even more considerate, making it an ideal choice for modern pet families' outdoor strollers.

Product Parameters

  • Materials: Oxford fabric, steel frame, high-strength mesh, wear-resistant tires
  • Unfolded dimensions: 67 x 50.5 x 105cm
  • Folded dimensions: 50 × 56.5 × 31cm
  • Cabin dimensions: 58 x 34 x 48cm|Recommended load capacity: 20kg
  • Load capacity: 20kg
  • Weight: 6.9kg
Please read before purchasing

Product Size, Exchange & Return, and After-sales Terms

By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are specific additional instructions on the product page, they shall apply concurrently with these terms.

Size, load capacity, and applicable body types are for reference only; please measure and confirm before purchasing.
No exchanges or returns are generally offered for opened, used, incorrect size, wrong color, or unsuitable personal needs.
A 20% handling fee of the total order amount will be deducted for cancellations and refunds requested after payment.
Assembly or installation services, once confirmed, cannot be cancelled, and related payments will not be refunded.
Size, Color, Packaging, and Origin Disclaimer
  • Sizes are measured manually and may have a reasonable error of 1-3cm; all dimensions are measured by hand, so please refer to the actual product.
  • Please measure the required size, placement space, entrance width, pet's body type, and load capacity needs before purchasing; we do not accept returns, exchanges, or refunds after purchase due to unsuitable product size, load capacity, wrong color selection, or personal unsuitability.
  • Due to factors such as shooting light, equipment, display settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
  • Some products are made in China and may include simplified Chinese packaging, simplified Chinese manuals, mainland specifications labels, or original factory packaging; these are not considered quality issues or reasons for return or exchange.
Exchange, Return, and Refund Restrictions
  • To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing; if the product has been opened, tried, assembled, if packaging tape or boxes have been torn, or if it has pet hair, odors, stains, or any signs of use, exchanges, returns, or refunds cannot be arranged.
  • Products that are not in complete, new, and resalable condition, including damaged packaging, missing accessories, lost manuals, removed tags, damaged or incomplete items, will not be eligible for exchange, return, or refund.
  • The company is not responsible for damages caused by humans or pets, or damages resulting from use, storage, cleaning, transportation, installation, or environmental factors after the product has been delivered by Pets Thing.
  • Minor external packaging compression, incompleteness, stains, or creases caused by the shipping company or during delivery that do not affect the normal use of the product are not considered product quality issues.
  • If obvious defects, damages, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue requests or insufficient information may be rejected by the company.
  • For pre-ordered, customized, sourced, clearance, special offer, consumable, hygiene products, or already installed/assembled items, if explicitly stated on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not offered.
Wood Products, Pet Furniture, Assembly and Installation Services
  • All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; refunds or after-sales arrangements will not be provided after 7 days of receipt, and the company is not responsible for consequences caused by such environmental factors.
  • Pet furniture or products involving materials such as wood, rattan, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and handling; minor surface scratches, dust, indentations, color differences, minor imperfections, or handmade marks that do not affect overall use are considered normal and not quality issues.
  • For assembled products, if issues arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the associated risks.
  • Before ordering any assembled products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms explain how our company or installation partners will provide assembly services at your chosen location.
  • By placing an order and making payment for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, the assembly service cannot be canceled, and the payment for installation services will not be refunded. This handling fee and cancellation arrangement do not apply to cases of exchange or return accepted under our company's exchange and return policy.
  • All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property resulting from the installation, use, storage, or misuse of the product.
1. Online Shopping Terms of Service

Pets Thing (hereinafter referred to as "the Company") will provide members with convenient online shopping services and the latest information in accordance with these terms. Please read these terms carefully before using this service. If you do not agree to any content of these terms, please do not use this website. When you use this website (including browsing this website), you will be deemed to have read, understood, and agreed to all content of these terms.

I. Use of this Website

  1. This website may only be used in a legal manner for lawful purposes. You agree to comply with all applicable laws and regulations regarding this website.
  2. You must not infringe or attempt to infringe the security of this website, including but not limited to accessing data not intended for your use, logging into servers you are not authorized to access, violating security measures adopted by this website, and interfering with other users' browsing or use of this website.
  3. You must not misuse this website, intentionally introduce viruses and logic bombs, and must not attack this website in any way.
  4. If you violate or infringe, the Company has the absolute right to expel you and prevent you from browsing this website again, without prior notice or compensation to you.
  5. All product images are for reference only, and the actual product shall prevail.

II. Member Personal Information and Account Management

  • Before using the online member service, please register as an online member, free of charge.
  • You must provide correct personal information and contact details. If the Company suspects that the information you provided is incorrect or false, the Company may refuse registration or terminate your membership.
  • Please keep your account password, credit card information, and personal data properly. The Company shall not be held responsible for any illegal use of your data due to your negligence in safekeeping.

III. Other Rights and Disclaimers

  • Changes to Website Content: You agree that the Company may adjust, change, modify, or revoke all or part of these terms and related services at any time, and they shall take effect immediately upon announcement by the Company, without further individual notice.
  • Intellectual Property: The Company owns the copyright to the content contained on this website. Unless you have written permission from the Company, you may not use, copy, or reproduce for public or commercial purposes.
  • Disclaimer: This website and its content are provided "as is" and at your own risk. The Company shall not be liable for any direct or indirect failure, delay, or breach of its responsibilities and obligations due to reasons beyond its reasonable control, such as natural disasters, fires, or equipment failures.
  • Employee Protection: We are committed to providing the best service peacefully. If any customer engages in malicious behavior such as foul language, personal attacks, rude attitude, unreasonable demands, or telephone harassment, we will immediately cease serving the customer and terminate the sales contract immediately, and no refunds will be issued.
2. Return, Exchange, and Refund Policy
⚠️ Order Cancellation and Handling Fee Notice

For customers who have paid but request the Company to cancel the order and issue a refund, the Company will deduct 20% of the total order amount as a handling fee. After order confirmation, all related assembly services cannot be canceled, and no refund will be issued for installation service fees.

Delivery and Receipt Instructions

  • Please do not reject the product when it is dispatched. Delivery and notification will be handled by the courier company. If you have any problems after receiving the goods, please take photos immediately for proof and contact customer service.
  • Please note that any additional charges incurred due to refusal of delivery or failure to pick up on time will be borne by the customer.
  • The Company shall not be liable for any damage, delay, or inability to deliver goods caused by the courier company or adverse weather conditions.
  • The Company shall not be responsible for any failed or delayed deliveries due to incomplete or incorrect information provided by the customer. If the customer entrusts the delivery person to leave the goods at the address entrance or with the management office for collection, the customer shall bear the risk of loss.

Situations Not Applicable for Returns or Exchanges

  1. Returns or exchanges will not be accepted for personal reasons after purchase, such as unsuitable product size, incorrect color selection, or not meeting personal needs.
  2. To avoid contagious diseases, returns or exchanges will not be accepted if the product has been unsealed and used (e.g., packaging film or box has been torn off).
  3. Goods are not in their original packaging, or have been damaged by human factors.
  4. Product image colors may have some chromatic aberration due to shooting lighting conditions or individual screen settings. The actual product shall prevail.
  5. All wooden products (including cat trees, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt.
  6. Minor scratches, dust, or small blemishes on the surface of pet furniture are considered normal (and do not affect overall use) and are not quality issues.
  7. For assembled goods, if problems arise due to personal installation methods, you will be responsible for handling them yourself.

Exchange Policy and Process

  • Exchange Period: If there is a product quality issue or the item does not match the order, please submit an exchange request within 7 days from the date of receipt. Requests submitted after this period will not be accepted.
  • Return Period: After submitting an exchange request, please return it to our service center within 3 days.
  • Exchange Standard: The exchanged goods must be returned with complete packaging and accessories; if only a part of the product is affected, the Company will replace the problematic part, not the entire product.
  • Shipping Costs: All shipping costs incurred for returns and exchanges shall be borne by the customer. The return process typically takes one to three weeks to complete.
  • Refund Arrangement: The Company generally does not provide refund services. If a refund is agreed upon by the Company, the refund processing time varies depending on the bank or credit card company.
3. Shipping Arrangements and Policy
📦 Order Confirmation and Processing Time

After order confirmation, we will process within 5-7 business days (Monday to Friday, cut-off at 4 PM). In case of product stockouts or other special circumstances, the actual processing time will be notified separately.
* Shipping may be delayed, please consult us for confirmation before purchasing.

I. General Delivery Service (Hong Kong Region)

  • Free Shipping Threshold: Free shipping for net purchases of HK$ 400 or more (limited to a single delivery address).
  • Basic Shipping Fee: A shipping and handling fee of HK$ 80 will be charged for net purchases under HK$ 400.
  • Additional Charges for Remote Areas: An additional HK$ 10 will be charged for remote areas such as Sai Kung, Clear Water Bay, Shek O, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, and other outlying islands. (Delivery service is not available for other remote areas and special control zones).
  • Delivery Restrictions: Post office boxes are not allowed; each order is limited to delivery to one address; areas where trucks are prohibited are not eligible for delivery.

II. Shipping Time and Tracking

  • Shipping Schedule: General express delivery takes 5-7 business days, which may be delayed due to factors such as weather and epidemic.
  • Tracking: A waybill number will be provided for inquiry after dispatch. If you need to change the address, please contact the courier company directly; any fees incurred due to the change shall be borne by the customer.
  • Bad Weather Arrangements: Delivery service will be automatically postponed when a typhoon signal is hoisted or a red/black rainstorm warning is in effect.

III. "Upstairs Delivery" Additional Service Terms

If the address has no elevator or the elevator is out of service, and the delivery personnel need to walk up stairs (including basement) to complete the delivery, and the chargeable weight of the express package is ≥ 20 kg:

  • Charging Conditions: HK$ 30 per floor (from the receiving floor to the destination floor, an additional charge is applied for each floor). Additional charges are to be paid upon delivery.
  • Exemption Conditions: Address is located in the building lobby, ground floor, or first floor (without elevator), or the staircase does not meet handling standards and delivery can only be made in the lobby.
  • Disclaimer: The courier company's upstairs delivery service does not include moving goods inside the residence. The Company shall not be liable for any damage to items inside the residence during handling.
4. Payment Methods and Details
🚀 Express Processing Channel: Priority Shipping

If you choose to pay with PayMe or FPS Faster Payment System at checkout, the system will expedite the processing time by one day, allowing your beloved pet to receive the goods sooner!

All orders will be settled in Hong Kong Dollars. You can freely choose any of the following payment methods at checkout:

💳 Credit Card and Mobile Payment

  • VISA / MASTER
  • Apple Pay / Google Pay
  • Please enter the security code on the back of your card for verification

📱 E-wallets and Local Payments

  • AlipayHK (Alipay Hong Kong)
  • WeChat Pay HK (Hong Kong WeChat Pay)
  • Octopus App
  • PayMe (Express Processing)
  • FPS Faster Payment System (Express Processing)

🏦 Bank Transfer

  • Hang Seng Bank
  • Standard Chartered Bank
  • Bank of China (BOC)

Electronic Payment Express Channel

Please click the button below, or use your mobile phone to scan the QR Code to complete payment with Alipay HK or WeChat Pay HK.

Alipay HK and WeChat Pay HK Payment QR Code
5. Assembly/Installation Service Details

Please read the relevant terms of service carefully before ordering any assembly products from the Pets Thing website. If you place an order and pay for any assembly service, it means you have agreed to the following terms.

1. Service Scope and Appointment Process

  • Service Scope: Limited to the installation of Pets Thing product components. Assembly service and delivery service will be arranged separately.
  • Appointment Method: After receiving the product, please contact customer service to make an appointment. The scheduling time is approximately 3-5 working days after receiving the goods, with a maximum scheduling period of 1-2 weeks.
  • Noise Control: Wall-mounted furniture services are subject to the "Noise Control Ordinance" and can only be performed on weekdays (Monday to Friday) from 7 AM to 7 PM. Work is prohibited all day on public holidays.

2. Rescheduling, Cancellation, and Validity (Important Terms)

Once the appointment time is confirmed, it cannot be changed:

  • We will treat a "rescheduling request" as a "waiver of installation service", and no installation will be provided or refunded.
  • If the customer truly requests to reschedule, it will be treated as re-purchasing the installation service, and additional fees will be charged.
  • Service Validity: Installation service is valid for one month from the date of receipt of the goods. Overdue will be considered a voluntary waiver.
  • Repurchase Fee: If you decide to repurchase the installation service after receiving the product, an additional administration fee of $100 will be charged.

3. Special Arrangements and Risks for Wall Mounting

  • We recommend installation on "concrete walls". If the customer chooses to install on a non-concrete wall, the consequences and risks shall be borne by the customer.
  • If drilling is involved, the customer needs to confirm whether there are wires, water pipes, or gas pipes at the drilling location before drilling. The Company shall not be responsible for any damage caused during installation.

4. Regional Surcharge Details

An additional transportation surcharge for assembly technicians will be charged for some remote areas:

Area/Situation Surcharge
Within 15 minutes walk from MTR line (excluding Light Rail) No extra charge
Tung Chung, Tseung Kwan O Line $50
Alight at MTR station, then need to transfer to bus $150
The Peak, Mid-Levels, village houses, Southern District, Northern District $250
Discovery Bay, Cheung Chau, Lamma Island and other outlying islands, places inaccessible by MTR or bus $400

5. Other Details and Your Responsibilities

  • You are responsible for ensuring that the installation location has sufficient space, no obstructions, and a stable surface. Customers must carefully store and protect other property. The Company shall not be responsible for any damage caused during installation.
  • Assembly technicians only provide assembly services and do not include teaching or waste disposal and cleaning.
  • If assembly service cannot be provided due to out-of-stock from the manufacturer or issues with the installation partner, we will issue a full refund for the installation fee as soon as possible.
6. Privacy Policy

Pets Thing's Privacy Policy aims to explain how we collect, use, and share your personal data.

We respect your right to know, access, correct, transfer, restrict processing, and delete your personal data. We have provided these rights to our global customer base, and if you choose to exercise these privacy rights, you have the right to do so without discrimination and without receiving a lower level of service. Pets Thing guarantees that your personal data will not be sold.

In addition to this Privacy Policy, if our products and specific features require the use of your personal information, we will also provide data and privacy-related information therein. Before enabling these features, you will have the opportunity to review their product-specific information. You can also view this information at any time in the relevant settings of these features and/or online.

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