Nordic Swedish style dual purpose sisal cat nest (extra size)
Nordic Swedish Style Cool-Toned Cat Tree
A Nordic-designed multi-functional cat sisal barrel with a tree hole design, combining the benefits of a scratching post, cat bed, and climbing frame. It's stylish in design and practical in function;
The semi-enclosed design and large sisal mat area meet the daily needs of cats.
Dimensions: Extra Large 42 x 42 x 85cm | Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
Enjoy the Joy of Unlimited Scratching
The large sisal mat covers the barrel wall, allowing mischievous kittens to scratch freely and release stress without damaging furniture.
Comfortable and Stable Top Bed
A lambswool soft mat is placed on top, which is comfortable, skin-friendly, and non-shedding, making daily hair cleanup easy and providing a fixed spot for cats to laze around.Practical Choice for Multi-Cat Households
The multi-layered square barrel design occupies only the space of one chair, giving each cat its own little room. Nordic Design to Adorn Your Home
The simple and elegant Nordic design highlights the product's practical features. The understated elegant gray adds taste to your cat's living space.Enjoy a Full Sense of Security
A safe "tree hole" cat bed for hiding, with a spacious interior that feels secure yet not constricting, allowing cats hiding inside to dream peacefully.Product Details
Quality Fabric
Stylish sofa fabric combined with lambswool, simple yet elegant, superior quality, sturdy and durable.Ample Space
30% larger internal space than traditional sisal barrels, with multi-layered spaces interconnected for free movement of cats.Double-Sided Sisal
Made of 100% natural sisal, finely woven into a thick sisal mat, sturdy and scratch-resistant, no shedding.Easy to Clean
Removable and washable lambswool mat, easy to clean hair, keeping it neat and tidy at all times.Sturdy Board
The barrel body is made of pressure-resistant and flexible PVC board, sturdy and durable, not easily damaged.Notes
- Avoid high-temperature washing and sun exposure;
- Regularly clean the inner pad to reduce bacterial growth.
Product Parameters
- Product material: Lambswool, sofa fabric, sisal mat, PVC board
- Product dimensions: Extra Large 42 x 42 x 85cm | Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
- Notes:
Products are newly manufactured and sealed for transport, so wooden materials may have a slight odor, which is not harmful to health. Simply place in a well-ventilated area for 3-5 days;
It is recommended to clean with a damp cloth; please avoid washing with water;
Cats are curious and wary of unfamiliar items. Initially, it is recommended to place items with a familiar scent inside to guide them appropriately. - In case of any dispute, Pets Thing reserves the right of final decision.
Product Dimensions, Exchange and Return, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are special instructions on the product page, they shall apply in conjunction with these terms.
Dimensions, Colors, Packaging, and Origin Description
- Dimensions are measured manually, and a reasonable error of 1-3cm may exist; as all dimensions are measured by hand, please refer to the actual product.
- Please clearly measure the required dimensions, placement space, entrance width, pet size, and weight capacity before purchasing; we do not accept exchanges, returns, or refunds after purchase due to incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories shall be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese manuals, mainland specifications labels, or original factory packaging; these circumstances are not considered quality issues or reasons for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tested, assembled, packaging tape or box has been torn, stained with pet hair, odor, dirt, or any signs of use, we cannot arrange exchanges, returns, or refunds.
- If the product is not kept in its complete, new, and resalable condition, including damaged packaging, missing accessories, lost manual, removed tags, product damage, or incompleteness, no exchange, return, or refund will be arranged.
- The company will not be responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, transportation, installation, or environmental factors after the product has been delivered by Pets Thing.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or delivery process, which do not affect the normal use of the product, are not considered product quality issues.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue or insufficient information will result in the company's right to refuse processing.
- Pre-ordered, custom-made,代購 (purchased on behalf of), clearance, special offer, consumables, hygiene products, installed, or assembled products, if specified on the product page or confirmed by customer service, are generally not eligible for cancellation, exchange, or refund.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt. The company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponges, plastic, and metal may involve a large amount of manual production and handling; small scratches, dust, indentations, color differences, minor flaws, or manual marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- Regarding assembly items, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the relevant risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partner will provide assembly services at your chosen location.
- By placing an order and making payment for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, related assembly services cannot be canceled, and the installation service fees are non-refundable. This handling fee and cancellation arrangement do not apply to cases of exchange or return accepted in accordance with the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses incurred by purchasers, pets, third parties, or property due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Right of Final Decision
- For customers who have paid and request the company to cancel an order and issue a refund, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, custom-made, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have separate terms, shall apply concurrently with these terms; the refund amount will be based on the actual payment amount, used offers, and services provided.
- The company reserves the right to reject all unreasonable, malicious, repetitive, expired, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Nordic Swedish style dual purpose sisal cat nest (extra size)
| For | For Cats | Material | Sisal/Wood |
|---|---|---|---|
| Use | Scandinavian Style/Sisal Cat Cave | Ship | Free Shipping |
Nordic Swedish Style Cool-Toned Cat Tree
A Nordic-designed multi-functional cat sisal barrel with a tree hole design, combining the benefits of a scratching post, cat bed, and climbing frame. It's stylish in design and practical in function;
The semi-enclosed design and large sisal mat area meet the daily needs of cats.
Dimensions: Extra Large 42 x 42 x 85cm | Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
Enjoy the Joy of Unlimited Scratching
The large sisal mat covers the barrel wall, allowing mischievous kittens to scratch freely and release stress without damaging furniture.
Comfortable and Stable Top Bed
A lambswool soft mat is placed on top, which is comfortable, skin-friendly, and non-shedding, making daily hair cleanup easy and providing a fixed spot for cats to laze around.Practical Choice for Multi-Cat Households
The multi-layered square barrel design occupies only the space of one chair, giving each cat its own little room. Nordic Design to Adorn Your Home
The simple and elegant Nordic design highlights the product's practical features. The understated elegant gray adds taste to your cat's living space.Enjoy a Full Sense of Security
A safe "tree hole" cat bed for hiding, with a spacious interior that feels secure yet not constricting, allowing cats hiding inside to dream peacefully.Product Details
Quality Fabric
Stylish sofa fabric combined with lambswool, simple yet elegant, superior quality, sturdy and durable.Ample Space
30% larger internal space than traditional sisal barrels, with multi-layered spaces interconnected for free movement of cats.Double-Sided Sisal
Made of 100% natural sisal, finely woven into a thick sisal mat, sturdy and scratch-resistant, no shedding.Easy to Clean
Removable and washable lambswool mat, easy to clean hair, keeping it neat and tidy at all times.Sturdy Board
The barrel body is made of pressure-resistant and flexible PVC board, sturdy and durable, not easily damaged.Notes
- Avoid high-temperature washing and sun exposure;
- Regularly clean the inner pad to reduce bacterial growth.
Product Parameters
- Product material: Lambswool, sofa fabric, sisal mat, PVC board
- Product dimensions: Extra Large 42 x 42 x 85cm | Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
- Notes:
Products are newly manufactured and sealed for transport, so wooden materials may have a slight odor, which is not harmful to health. Simply place in a well-ventilated area for 3-5 days;
It is recommended to clean with a damp cloth; please avoid washing with water;
Cats are curious and wary of unfamiliar items. Initially, it is recommended to place items with a familiar scent inside to guide them appropriately. - In case of any dispute, Pets Thing reserves the right of final decision.
Product Dimensions, Exchange and Return, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are special instructions on the product page, they shall apply in conjunction with these terms.
Dimensions, Colors, Packaging, and Origin Description
- Dimensions are measured manually, and a reasonable error of 1-3cm may exist; as all dimensions are measured by hand, please refer to the actual product.
- Please clearly measure the required dimensions, placement space, entrance width, pet size, and weight capacity before purchasing; we do not accept exchanges, returns, or refunds after purchase due to incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories shall be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese manuals, mainland specifications labels, or original factory packaging; these circumstances are not considered quality issues or reasons for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tested, assembled, packaging tape or box has been torn, stained with pet hair, odor, dirt, or any signs of use, we cannot arrange exchanges, returns, or refunds.
- If the product is not kept in its complete, new, and resalable condition, including damaged packaging, missing accessories, lost manual, removed tags, product damage, or incompleteness, no exchange, return, or refund will be arranged.
- The company will not be responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, transportation, installation, or environmental factors after the product has been delivered by Pets Thing.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or delivery process, which do not affect the normal use of the product, are not considered product quality issues.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue or insufficient information will result in the company's right to refuse processing.
- Pre-ordered, custom-made,代購 (purchased on behalf of), clearance, special offer, consumables, hygiene products, installed, or assembled products, if specified on the product page or confirmed by customer service, are generally not eligible for cancellation, exchange, or refund.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt. The company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponges, plastic, and metal may involve a large amount of manual production and handling; small scratches, dust, indentations, color differences, minor flaws, or manual marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- Regarding assembly items, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the relevant risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partner will provide assembly services at your chosen location.
- By placing an order and making payment for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, related assembly services cannot be canceled, and the installation service fees are non-refundable. This handling fee and cancellation arrangement do not apply to cases of exchange or return accepted in accordance with the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses incurred by purchasers, pets, third parties, or property due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Right of Final Decision
- For customers who have paid and request the company to cancel an order and issue a refund, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, custom-made, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have separate terms, shall apply concurrently with these terms; the refund amount will be based on the actual payment amount, used offers, and services provided.
- The company reserves the right to reject all unreasonable, malicious, repetitive, expired, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
