Petsfit Upgraded Airline Pet Soft Bag (Extended Version

Name: Petsfit Upgraded Airline Pet Soft Bag (Extended Version | Double Door Two-Way Expansion)
Brand: Petsfit
Price: 949.0 HKD
Availability: InStock

Home Fuzzy Story Hot Products

Petsfit 升級款航空寵物軟袋 (擴展版｜雙門雙向擴展)-寵物航空箱寵物袋-毛孩物語Pets Thing｜香港寵物貓狗用品專門店：IATA寵物飛機籠、寵物手推車、貓爬架貓樹

Petsfit Upgraded Airline Pet Soft Bag (Extended Version | Double Door Two-Way Expansion)

For	Suitable for cats and dogs	Material	Oxford cloth/mesh
Use	Portable/aviation soft bag	Ship	Free shipping on individual items
Details	Please note before purchasing: Pets Thing cannot guarantee that our handbags will be able to board the plane. Customers need to ask the airline in advance before making their own decision. We will not be responsible for the consequences. Peripheral dimensions (length, width and height) Small size: 41 x 26 x 23 cm Medium size: 43 x 28 x 28 cm Large size: 48 x 30 x 30 cm

The upgraded PETSFIT expandable pet backpack is designed for urban travel and air travel, significantly increasing internal space with its unique dual-side expandable design. Its distinctive spaceship-inspired aesthetic not only makes the bag's structure more robust and stable but also ensures 360° all-around ventilation, creating a comfortable, fresh, and safe environment for your pet. Whether for short outings, long flights, or daily commutes, this pet backpack handles it all with ease, providing ample and comfortable space for your beloved pet on any journey.

Core Design and Feature Highlights

Dual-Side Expansion for Maximum Space
The upgraded expandable design allows the backpack to expand on both sides when needed, greatly increasing the internal activity space:
- S Size: With dual-side expansion, the extended length reaches approximately 24cm and the extended width 21cm, creating a spacious and comfortable area for pets under 10 lbs.
- M Size: Building on the classic design, the dual-side expansion data are 28.5cm extended length and 22cm extended width, suitable for pets under 16 lbs, allowing even medium-sized pets ample room to move.
Robust Steel Frame Structure and Interior Design
- Built-in Steel Frame and Hollow Board: Utilizes an advanced steel frame structure combined with hollow board technology to effectively maintain the bag's upright shape, ensuring stable protection for your pet during movement.
- 360° Ventilation Circulation: Full-coverage hexagonal mesh design, with mesh fabric covering up to 70% of the surface, combined with thick, upgraded Oxford cloth, ensures free air circulation, preventing stuffiness and enhancing ride comfort.
Dual-Door Design for Easy Access
- The dual-door opening design makes it easy for pets to enter, exit, sit, or rest, greatly enhancing flexibility and convenience of use, meeting travel needs at any time.
Portable Design and Multiple Carrying Options
- The foldable structure design makes the bag easy to store, suitable for luggage or car interiors.
- Thickened and widened shoulder straps allow for carrying by hand or over the shoulder. Multiple color options allow you to choose freely according to your personal style and matching needs, balancing fashion and practicality.
Premium Materials and User-Friendly Accessories
- Utilizes upgraded Oxford cloth with hexagonal mesh and a plush mat, ensuring durability, breathability, and comfort both inside and out.
- Accessories include stainless steel hooks and high-quality metal buckles, durable and resistant to scratches and rust; thoughtfully designed portable pockets make it easy to store essential items for outings.
- Pet safety belt design (some colorways include a safety belt) further ensures safety during travel.

Detailed Specifications

【Upgraded - Expandable Version】

S Size (suitable for pets under 10 lbs)
- Basic Bag Dimensions: Length 40cm, Width 25cm, Height 30cm
- Door Opening Dimensions: Width 18cm, Height 23cm
- Dual-Side Expansion Data: Extended length 24cm, Extended width 21cm
- Net Weight: Approx. 1.3KG
M Size (suitable for pets under 16 lbs)
- Basic Bag Dimensions: Length 50cm, Width 30cm, Height 33cm
- Door Opening Dimensions: Width 20cm, Height 27cm
- Dual-Side Expansion Data: Extended length 28.5cm, Extended width 22cm
- Net Weight: Approx. 1.7KG

(Note: Due to measurement methods and production batch differences, specific data may have an error of 1-3cm.)

Product Design Philosophy

The upgraded PETSFIT expandable pet backpack is designed with "Comfortable Space, Freedom to Roam" at its core, combining air travel standards with ergonomic principles to ensure ample activity space for pets while maintaining excellent portability and safety. The meticulous design means every detail embodies the brand's commitment to quality and user experience – from the steel frame structure to the breathable mesh, from the dual-door design to the safety hooks, each design has been rigorously tested to present the perfect travel companion.

Usage and Maintenance Tips

Cleaning and Maintenance
- The material of this product's body is not suitable for machine washing; hand washing or wiping clean is recommended;
- Dark fabrics are prone to fading; avoid using detergents containing bleach or fluorescent brighteners;
- When not in use, please fold and store in a cool, dry place to maintain its original texture and function.
Important Usage Notes
- Before traveling, please ensure all internal safety buckles, hooks, and safety belts (if applicable) are securely fastened to ensure pet safety;
- As airline regulations for live animal transport vary, it is recommended to consult the relevant airline's requirements before traveling;
- If you encounter any product quality issues, please contact customer service promptly; we will provide professional after-sales support.

Conclusion

The upgraded PETSFIT expandable pet backpack integrates modern technology with exquisite craftsmanship, providing an unprecedented spacious and comfortable experience for pet travel. Whether for urban commutes or air travel, this backpack allows you and your pet to share a safe, convenient, and stylish journey. Purchase now to unlock a new pet travel experience, making every journey free and wonderful!

Can pets travel with humans on a plane? What about pet carriers for flights?

Many customers ask if we have pet carriers that can be brought into the cabin with a pet. If a flight allows pets in the cabin, you should still check with the airline, as the size of each aircraft varies, and the under-seat space dimensions may differ.

If your pet is a regular pet, airlines will typically arrange for pet transport as cargo. Some airlines allow them as checked baggage, while others require them to be transported as freight and not as checked baggage.

Please note before purchasing: Pets Thing cannot guarantee that our carriers will be allowed on the plane. Customers need to inquire with the airline beforehand and make their own decisions. We will not be responsible for any consequences.
Please measure the required dimensions carefully. We do not accept exchanges, returns, or refunds after purchase due to unsuitable product dimensions.
If traveling by air, it is recommended that you contact the relevant airline before your trip to confirm their specific requirements. Returns or exchanges will not be accepted if the reason is that the airline did not permit it.

The space for pets on an airplane is limited; the number of pets allowed depends on the aircraft type, destination, and operating airline. Please book for your pet as soon as possible after booking your flight. Reservations should be made at least 48 hours before the flight's departure.

Important Notes

If your pet is a regular pet, airlines will arrange for pet transport as cargo. Some airlines allow them as checked baggage, while others require them to be transported as freight and not as checked baggage. Pets Thing cannot guarantee that our carriers will be allowed on the plane. Customers need to inquire with the airline beforehand and make their own decisions. We will not be responsible for any consequences.
If traveling by air, it is recommended that you contact the relevant airline before your trip to confirm their specific requirements. Returns or exchanges will not be accepted if the reason is that the airline did not permit it. Pets Thing cannot guarantee that our carriers will be allowed on the plane. Customers need to inquire with the airline beforehand and make their own decisions. We will not be responsible for any consequences.
Regarding shipping, as SF Express may not be able to deliver cages of this size, we will use other courier companies for delivery and will keep customers updated with the latest logistics information. In case of any dispute, Pets Thing will reserve the right of final decision.

Multi-functional Portable Pet Carrier/Cat Bag Size Guide

Other Multi-functional Portable Pet Carrier/Cat Bag Options

Airline Regulations Reference

Please read before purchasing

Product Dimensions, Returns, Exchanges, and After-Sales Terms

By placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are specific additional instructions on the product page, they will apply concurrently with these terms.

Dimensions, weight capacity, and suitable pet sizes are for reference only. Please measure and confirm before purchasing.

Returns or exchanges are generally not accepted for items that have been unsealed, used, are the wrong size, chosen in the wrong color, or do not meet personal needs.

If you request to cancel an order and receive a refund after payment, 20% of the total order amount will be deducted as a handling fee.

Assembly or installation services cannot be canceled once confirmed, and the relevant fees are non-refundable.

Dimensions, Color, Packaging, and Origin Description

Dimensions are measured manually, and a reasonable error of 1-3cm may exist; all dimensions are hand-measured, so please refer to the actual product.
Before purchasing, please measure the required dimensions, available space, entry width, pet size, and weight capacity needs; returns, exchanges, or refunds will not be accepted after purchase due to unsuitable product dimensions, weight capacity, incorrect color selection, or not meeting personal needs.
Due to factors such as shooting light, equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
Some products are made in China or may contain simplified Chinese packaging, simplified Chinese manuals, mainland specifications labels, or original manufacturer packaging; these situations are not considered quality issues or reasons for return or exchange.

Return, Exchange, and Refund Restrictions

To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tried, assembled, if packaging tape or box has been torn, if it has pet hair, odor, stains, or any signs of use, no exchange, return, or refund can be arranged.
Items that are not in complete, new, and re-saleable condition, including damaged packaging, missing accessories, lost manuals, removed hang tags, damaged or incomplete items, will not be eligible for exchange, return, or refund.
For damage caused by human or pet actions, or damage occurring after Pets Thing delivers the product due to use, storage, cleaning, handling, installation, or environmental factors, our company will not be responsible.
Minor external packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or during the delivery process, which do not affect the normal use of the product, are not considered product quality issues.
If obvious errors, damage, or suspected quality issues are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue requests or insufficient information may be rejected by our company.
For pre-ordered, custom,代購 (purchasing agent), clearance, special offer, consumable, hygiene, assembled, or installed products, if explicitly stated on the product page or confirmed by customer service, cancellation, exchange, or refund is generally not available.

Wooden Products, Pet Furniture, Assembly, and Installation Services

All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refund or after-sales arrangement will be provided, and our company will not be responsible for consequences caused by related environmental factors.
Pet furniture or products involving wood boards, rattan surfaces, hemp, fabric, sponge, plastic, and metal materials may involve extensive manual production and processing; minor surface scratches, small dust, slight indentations, slight color differences, minor imperfections, or handmade marks that do not affect overall use are considered normal and not quality issues.
Regarding assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you are responsible for handling and bearing the related risks.
Before ordering any assembly product or assembly service from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how our company or installation partners will provide assembly services at your chosen location.
If you place an order and pay for any assembly or installation service, it means you have agreed to the relevant terms of service; once the order is confirmed, the relevant assembly services cannot be canceled, and installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to exchange or return cases accepted in accordance with our company's return and exchange policy.
All purchasers must assess whether the product is suitable for their pet and home environment and assume the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchaser, pet, third party, or property caused by the installation, use, storage, or misuse of the product.

Order Cancellation, Refund Handling Fee, and Final Decision Rights

For customers who have paid and then request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and provided services.
Our company reserves the right to refuse any unreasonable, malicious, repetitive, expired, insufficient, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
In case of any dispute, Pets Thing will reserve the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.

New 2026 membership program

Join Pets Thing VIP and enjoy up to 20% off storewide

Unlock Regular Member pricing from $2,500. Your discount increases as your qualifying spend reaches each tier.

Regular 8% off, Silver 10% off, Gold 15% off and Platinum 20% off
Birthday-month perks and selected member event alerts after completing your pet profile
Qualifying spend is calculated under the new program from July 1, 2026

Join VIP and unlock member offers → Complete your pet profile

Pets Thing VIP 2026 program

Up to 20% off Member pricing on pet strollers, cat trees, airline carriers and selected everyday pet supplies.

Member promotion availability this month73/100

00Days

00Hours

00Mins

00Secs

Trusted by over 12,000 pet parentsManage large pet essentials, everyday supplies and member updates with one account.

★★★★★

Member benefits

Why register for Pets Thing VIP?

One account brings together tier discounts, birthday-month perks, event alerts and automatic qualifying-spend tracking.

Clear tier discounts

Start with 8% off as a Regular Member and unlock up to 20% off at Platinum tier, subject to the membership terms.

Birthday-month perks

Complete your pet type and birth month so we can send more relevant birthday-month and selected event updates.

Member event alerts

Receive selected product, launch and member promotion reminders through your registered account details.

Automatic spend tracking

Qualifying paid orders placed through the same Shopify customer account count toward your next tier.

Membership tiers

Spend more, unlock higher tiers and stronger discounts

This public page explains the program without exposing personal discount codes. Sign in to the VIP Member Center to view your tier, remaining spend and eligible offer.

1Level 1

Regular Member

From $2,500

8% off storewide

A starting tier for customers who regularly shop for pet essentials, with member and birthday-month updates.

2Level 2

Silver Member

From $5,000

10% off storewide

Enjoy a stronger tier discount, birthday-month perks and selected member promotion updates.

3Level 3

Gold Member

From $7,000

15% off storewide

For long-term pet families seeking higher savings and priority updates on selected launches and events.

4Level 4

Platinum Member

From $10,000

20% off storewide

Our highest membership tier, with the strongest discount and priority member event notifications.

Regular vs VIP

What changes when you shop as a VIP member?

VIP membership lets qualifying spend accumulate toward stronger discounts and more relevant member communications.

Regular customer

Each purchase stands alone and does not automatically unlock long-term membership benefits.

−No tier discount
−No membership progression
−Less personalized member communication

Pets Thing VIP member

Shop through the same account, reach each threshold and unlock the corresponding member benefits.

✓8% off from Regular Member tier
✓Up to 20% off at Platinum tier
✓Birthday-month and selected member alerts

3 steps

Start progressing through the membership tiers

Sign in or create an account

Use your regular email address and place future orders through the same Shopify customer account.

Complete qualifying paid orders

Membership progress is calculated from qualifying orders paid on or after July 1, 2026. Cancelled, refunded or abnormal transactions do not qualify.

Complete your pet profile

Tell us your pet type and birth month for more relevant birthday-month perks and selected event communications.

Important terms summary

The VIP program launched on July 1, 2026, and all qualifying spend is recalculated from that date. VIP offers cannot be combined with other promotions. Pets Thing reserves the final right of decision in case of dispute.

Read the full terms

FAQ

Membership questions and terms

The detailed rules are grouped here so the program remains easy to understand while protecting fair use.

When did the new program start, and do old orders count?

The VIP membership program officially launched on July 1, 2026. Membership tiers, qualifying spend, upgrade thresholds and benefits are based on Pets Thing system records under the new program.

Historical orders, previous spending, former memberships and figures shown by earlier or third-party systems do not automatically count toward the new program.

Which orders count toward qualifying spend?

Only successfully paid orders placed through the same Shopify customer account may qualify, provided they are not cancelled, charged back, fully refunded or classified as abnormal transactions.

Shipping, installation, service fees, gift cards, discounts, refunds and other non-product amounts may be excluded at Pets Thing's discretion.

Can VIP offers be combined with other promotions?

VIP offers cannot be combined with other discounts, coupon codes, bundles, clearance offers, selected brand promotions, shipping offers, gifts, member vouchers, platform vouchers or any promotion not explicitly stated as combinable.

Technical acceptance at checkout does not guarantee that two offers are eligible to be combined.

What restrictions apply to tiers, codes and birthday perks?

Membership and benefits are personal, non-transferable and cannot be merged, sold or exchanged for cash.
Benefits may apply only to selected products, brands, periods or sales channels.
Out-of-stock, discontinued, preorder, consignment, sale, low-margin and selected service items may be excluded.

What happens after a cancellation, refund or abnormal transaction?

Pets Thing may deduct qualifying spend, adjust tiers, withdraw benefits or discount codes, and recover any discount improperly obtained after an order cancellation, return, refund, chargeback or price adjustment.

Abuse, fraud, deliberate order splitting, duplicate accounts, code resale, false information or exploitation of system errors may result in immediate suspension or termination of membership and related benefits.

Can Pets Thing change the membership program?

Pets Thing may modify, suspend, delay or end the program, thresholds, benefits, discount codes, birthday perks, synchronization methods and related terms due to operational, system, supplier, legal or commercial requirements.

Pets Thing reserves the final and absolute right of decision regarding membership, qualifying spend, benefits, interpretation of terms and related disputes.

Return, Exchange, and Refund Policy

To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.

Delivery and Receipt Guidelines

Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
Each order is limited to a single delivery address.
Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
We do not accept refund applications due to delays in goods transportation caused by the pandemic.

⚠️ Order Cancellation and Handling Fee Notice

For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.

Situations Not Eligible for Return or Exchange

The following situations will not be eligible for exchange, return, or refund processing:

We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.

Exchange Policy and Procedure

Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product.
Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
Our company reserves the right to refuse all unreasonable exchange or return requests.

Contact Us

If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:

WhatsApp Customer Service +852 9584 1597

Email Support contact@petsthing.com.hk

Pets Thing Terms of Service

We are committed to providing you and your pets with the best shopping experience. By placing an order, you agree to and accept the following terms. Please click on the items below for details.

1. Online Shopping Terms of Service

Pets Thing (hereinafter referred to as "the Company") will provide members with convenient online shopping services and the latest information in accordance with these terms. Please read these terms carefully before using this service. If you do not agree to any content of these terms, please do not use this website. When you use this website (including browsing this website), you will be deemed to have read, understood, and agreed to all content of these terms.

I. Use of this Website

This website may only be used in a legal manner for lawful purposes. You agree to comply with all applicable laws and regulations regarding this website.
You must not infringe or attempt to infringe the security of this website, including but not limited to accessing data not intended for your use, logging into servers you are not authorized to access, violating security measures adopted by this website, and interfering with other users' browsing or use of this website.
You must not misuse this website, intentionally introduce viruses and logic bombs, and must not attack this website in any way.
If you violate or infringe, the Company has the absolute right to expel you and prevent you from browsing this website again, without prior notice or compensation to you.
All product images are for reference only, and the actual product shall prevail.

II. Member Personal Information and Account Management

Before using the online member service, please register as an online member, free of charge.
You must provide correct personal information and contact details. If the Company suspects that the information you provided is incorrect or false, the Company may refuse registration or terminate your membership.
Please keep your account password, credit card information, and personal data properly. The Company shall not be held responsible for any illegal use of your data due to your negligence in safekeeping.

III. Other Rights and Disclaimers

Changes to Website Content: You agree that the Company may adjust, change, modify, or revoke all or part of these terms and related services at any time, and they shall take effect immediately upon announcement by the Company, without further individual notice.
Intellectual Property: The Company owns the copyright to the content contained on this website. Unless you have written permission from the Company, you may not use, copy, or reproduce for public or commercial purposes.
Disclaimer: This website and its content are provided "as is" and at your own risk. The Company shall not be liable for any direct or indirect failure, delay, or breach of its responsibilities and obligations due to reasons beyond its reasonable control, such as natural disasters, fires, or equipment failures.
Employee Protection: We are committed to providing the best service peacefully. If any customer engages in malicious behavior such as foul language, personal attacks, rude attitude, unreasonable demands, or telephone harassment, we will immediately cease serving the customer and terminate the sales contract immediately, and no refunds will be issued.

2. Return, Exchange, and Refund Policy

⚠️ Order Cancellation and Handling Fee Notice

For customers who have paid but request the Company to cancel the order and issue a refund, the Company will deduct 20% of the total order amount as a handling fee. After order confirmation, all related assembly services cannot be canceled, and no refund will be issued for installation service fees.

Delivery and Receipt Instructions

Please do not reject the product when it is dispatched. Delivery and notification will be handled by the courier company. If you have any problems after receiving the goods, please take photos immediately for proof and contact customer service.
Please note that any additional charges incurred due to refusal of delivery or failure to pick up on time will be borne by the customer.
The Company shall not be liable for any damage, delay, or inability to deliver goods caused by the courier company or adverse weather conditions.
The Company shall not be responsible for any failed or delayed deliveries due to incomplete or incorrect information provided by the customer. If the customer entrusts the delivery person to leave the goods at the address entrance or with the management office for collection, the customer shall bear the risk of loss.

Situations Not Applicable for Returns or Exchanges

Returns or exchanges will not be accepted for personal reasons after purchase, such as unsuitable product size, incorrect color selection, or not meeting personal needs.
To avoid contagious diseases, returns or exchanges will not be accepted if the product has been unsealed and used (e.g., packaging film or box has been torn off).
Goods are not in their original packaging, or have been damaged by human factors.
Product image colors may have some chromatic aberration due to shooting lighting conditions or individual screen settings. The actual product shall prevail.
All wooden products (including cat trees, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt.
Minor scratches, dust, or small blemishes on the surface of pet furniture are considered normal (and do not affect overall use) and are not quality issues.
For assembled goods, if problems arise due to personal installation methods, you will be responsible for handling them yourself.

Exchange Policy and Process

Exchange Period: If there is a product quality issue or the item does not match the order, please submit an exchange request within 7 days from the date of receipt. Requests submitted after this period will not be accepted.
Return Period: After submitting an exchange request, please return it to our service center within 3 days.
Exchange Standard: The exchanged goods must be returned with complete packaging and accessories; if only a part of the product is affected, the Company will replace the problematic part, not the entire product.
Shipping Costs: All shipping costs incurred for returns and exchanges shall be borne by the customer. The return process typically takes one to three weeks to complete.
Refund Arrangement: The Company generally does not provide refund services. If a refund is agreed upon by the Company, the refund processing time varies depending on the bank or credit card company.

3. Shipping Arrangements and Policy

📦 Order Confirmation and Processing Time

After order confirmation, we will process within 5-7 business days (Monday to Friday, cut-off at 4 PM). In case of product stockouts or other special circumstances, the actual processing time will be notified separately.
* Shipping may be delayed, please consult us for confirmation before purchasing.

I. General Delivery Service (Hong Kong Region)

Free Shipping Threshold: Free shipping for net purchases of HK$ 400 or more (limited to a single delivery address).
Basic Shipping Fee: A shipping and handling fee of HK$ 80 will be charged for net purchases under HK$ 400.
Additional Charges for Remote Areas: An additional HK$ 10 will be charged for remote areas such as Sai Kung, Clear Water Bay, Shek O, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, and other outlying islands. (Delivery service is not available for other remote areas and special control zones).
Delivery Restrictions: Post office boxes are not allowed; each order is limited to delivery to one address; areas where trucks are prohibited are not eligible for delivery.

II. Shipping Time and Tracking

Shipping Schedule: General express delivery takes 5-7 business days, which may be delayed due to factors such as weather and epidemic.
Tracking: A waybill number will be provided for inquiry after dispatch. If you need to change the address, please contact the courier company directly; any fees incurred due to the change shall be borne by the customer.
Bad Weather Arrangements: Delivery service will be automatically postponed when a typhoon signal is hoisted or a red/black rainstorm warning is in effect.

III. "Upstairs Delivery" Additional Service Terms

If the address has no elevator or the elevator is out of service, and the delivery personnel need to walk up stairs (including basement) to complete the delivery, and the chargeable weight of the express package is ≥ 20 kg:

Charging Conditions: HK$ 30 per floor (from the receiving floor to the destination floor, an additional charge is applied for each floor). Additional charges are to be paid upon delivery.
Exemption Conditions: Address is located in the building lobby, ground floor, or first floor (without elevator), or the staircase does not meet handling standards and delivery can only be made in the lobby.
Disclaimer: The courier company's upstairs delivery service does not include moving goods inside the residence. The Company shall not be liable for any damage to items inside the residence during handling.

4. Payment Methods and Details

🚀 Express Processing Channel: Priority Shipping

If you choose to pay with PayMe or FPS Faster Payment System at checkout, the system will expedite the processing time by one day, allowing your beloved pet to receive the goods sooner!

All orders will be settled in Hong Kong Dollars. You can freely choose any of the following payment methods at checkout:

💳 Credit Card and Mobile Payment

VISA / MASTER
Apple Pay / Google Pay
Please enter the security code on the back of your card for verification

📱 E-wallets and Local Payments

AlipayHK (Alipay Hong Kong)
WeChat Pay HK (Hong Kong WeChat Pay)
Octopus App
PayMe (Express Processing)
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5. Assembly/Installation Service Details

Please read the relevant terms of service carefully before ordering any assembly products from the Pets Thing website. If you place an order and pay for any assembly service, it means you have agreed to the following terms.

1. Service Scope and Appointment Process

Service Scope: Limited to the installation of Pets Thing product components. Assembly service and delivery service will be arranged separately.
Appointment Method: After receiving the product, please contact customer service to make an appointment. The scheduling time is approximately 3-5 working days after receiving the goods, with a maximum scheduling period of 1-2 weeks.
Noise Control: Wall-mounted furniture services are subject to the "Noise Control Ordinance" and can only be performed on weekdays (Monday to Friday) from 7 AM to 7 PM. Work is prohibited all day on public holidays.

2. Rescheduling, Cancellation, and Validity (Important Terms)

Once the appointment time is confirmed, it cannot be changed:

We will treat a "rescheduling request" as a "waiver of installation service", and no installation will be provided or refunded.
If the customer truly requests to reschedule, it will be treated as re-purchasing the installation service, and additional fees will be charged.

Service Validity: Installation service is valid for one month from the date of receipt of the goods. Overdue will be considered a voluntary waiver.
Repurchase Fee: If you decide to repurchase the installation service after receiving the product, an additional administration fee of $100 will be charged.

3. Special Arrangements and Risks for Wall Mounting

We recommend installation on "concrete walls". If the customer chooses to install on a non-concrete wall, the consequences and risks shall be borne by the customer.
If drilling is involved, the customer needs to confirm whether there are wires, water pipes, or gas pipes at the drilling location before drilling. The Company shall not be responsible for any damage caused during installation.

4. Regional Surcharge Details

An additional transportation surcharge for assembly technicians will be charged for some remote areas:

Area/Situation	Surcharge
Within 15 minutes walk from MTR line (excluding Light Rail)	No extra charge
Tung Chung, Tseung Kwan O Line	$50
Alight at MTR station, then need to transfer to bus	$150
The Peak, Mid-Levels, village houses, Southern District, Northern District	$250
Discovery Bay, Cheung Chau, Lamma Island and other outlying islands, places inaccessible by MTR or bus	$400

5. Other Details and Your Responsibilities

You are responsible for ensuring that the installation location has sufficient space, no obstructions, and a stable surface. Customers must carefully store and protect other property. The Company shall not be responsible for any damage caused during installation.
Assembly technicians only provide assembly services and do not include teaching or waste disposal and cleaning.
If assembly service cannot be provided due to out-of-stock from the manufacturer or issues with the installation partner, we will issue a full refund for the installation fee as soon as possible.

6. Privacy Policy

Pets Thing's Privacy Policy aims to explain how we collect, use, and share your personal data.

We respect your right to know, access, correct, transfer, restrict processing, and delete your personal data. We have provided these rights to our global customer base, and if you choose to exercise these privacy rights, you have the right to do so without discrimination and without receiving a lower level of service. Pets Thing guarantees that your personal data will not be sold.

In addition to this Privacy Policy, if our products and specific features require the use of your personal information, we will also provide data and privacy-related information therein. Before enabling these features, you will have the opportunity to review their product-specific information. You can also view this information at any time in the relevant settings of these features and/or online.

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Product Dimensions, Returns, Exchanges, and After-Sales Terms

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Electronic Payment Express Channel

1. Service Scope and Appointment Process

2. Rescheduling, Cancellation, and Validity (Important Terms)

3. Special Arrangements and Risks for Wall Mounting

4. Regional Surcharge Details

5. Other Details and Your Responsibilities

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