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Start with 8% off as a Regular Member and unlock up to 20% off at Platinum tier, subject to the membership terms.
HERO DNA Pet DNA Test for Cats and Dogs
Exclusive
2026 offers + VIP deals
- In stock, ready to add to cart
- Ships in 5-7 working days
Pet DNA testingUnderstand health risksProtect your furry friend's health
Free shipping over HK$400
SF delivery to door / SF station pickup
Carefully selected genuine goods
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Regular price $449.00 Sale price$349.00
Frequently Bought Together
HERO DNA Pet DNA Test for Cats and Dogs
| For | For Cats and Dogs | Material | Virtual/Paper |
|---|---|---|---|
| Use | Comprehensive Genetic Testing/Health Guidelines | Ship | Free Shipping |
Through comprehensive DNA testing of pets for breed identification, genetic diseases, natural talents, health and nutrition (178 items for dogs, 68 for cats), owners can determine their pet's breed at a genetic level, understand their innate characteristics and predisposition to diseases, and customize health solutions in terms of diet and lifestyle before symptoms appear, offering practical health guidelines.
HERO DNA Pet (Cat & Dog) Genetic Testing Kit Introduction
Full Genetic Testing Report Reference at a glance
Full Genetic Testing Report |
||||
|---|---|---|---|---|
| Pet Type | Reference Test Report (SAMPLE) | Number of Test Items | Content of Items Included | Number of Report Pages |
| Dog | Click to view | 178 items | Click to view content | Up to 50 pages |
| Cat | Click to view | 68 items | Click to view content | Up to 30 pages |
Anticipate your pet's health with genetic testing. Our local Hong Kong laboratory, powered by a professional US technical team, boasts rich experience in gene science and bio-genetic algorithm research and transformation. The group utilizes advanced medical equipment and precise testing technology to provide comprehensive services for pets.
Many pet diseases are related to hereditary conditions. By intelligently analyzing comprehensive health data from individual pet genes and gene-environment interactions, pet genetic testing can effectively and deeply control pet health and disease risks.
Pet genetic testing allows owners to understand their pet's innate characteristics and physical traits at the DNA level, providing targeted care suggestions and improving their upbringing plans to reduce potential disease risks.
Our furry friends cannot speak and clearly express their condition to their owners. Therefore, we hope to use precise genetic testing technology to identify hidden diseases in our little furry companions, allowing them to receive timely treatment. This way, they can enjoy their lives healthy and happily.
Pet Genetic Testing:
- Simple 4-step sampling process
- Accuracy up to 98%
- Report issued within one month
- Multiple genetic tests
- Only needs to be tested once in a lifetime
Testing Process
- DNA Extraction
Cell samples are lysed and purified to obtain DNA samples. - Library Preparation
DNA samples are prepared to meet sequencing requirements. - Gene Sequencing
The base sequences of specific DNA fragments are analyzed on a sequencer. - Data Analysis
Sequencing information from DNA is analyzed and interpreted. - Report Interpretation
Bioinformation is converted into graphical or textual reports. - Report Cycle
Reports are issued within one month from the time the laboratory receives the returned sample. Progress can be checked online.
*Accuracy >98%
Sampling Process
It's very easy to perform genetic testing on your furry friend.
- After cleaning your hands, twist open the cap and take out the swab.
- Rub the swab back and forth for 10-20 seconds on the outside of your pet's upper gum to collect the sample.
- Insert the swab into the tube with the tip facing down and close it.
- Reward your pet for doing a good job.
- Mail the sample. Simply place the sample in the return envelope and send it back.
Sampling Precautions
- Do not allow your pet to eat within one hour before sampling, and avoid letting them play with other pets.
- Throughout the sampling process, ensure that the effective sampling part of the swab does not touch anything other than the pet's oral cavity.
- Ensure the sample is from only one cat or dog.
- If any situation outside of standard sampling occurs, please consult customer service.
- Mail the sample. Simply place the sample in the return envelope and send it back.
Product Parameters
- Main Materials: Cotton swab, test tube, SF Express return bag
- Specification: Pet (cat/dog) genetic testing kit
The Indispensable Value of Pet DNA Testing: Why Every Pet Deserves This Insight
Pet DNA testing represents a fundamental shift in modern responsible pet care, moving from traditional reactive care to a new era of personalized, preventive health management.
- Preventing hereditary diseases and reducing health risks: By identifying genetic predispositions early, owners can implement tailored preventive care strategies and even take life-saving measures before symptoms appear. This can significantly reduce the risk and severity of hereditary diseases, thereby improving the pet's long-term health .
- Personalized health management to enhance quality of life: Insights gained from a pet's unique genome enable personalized diet plans, optimized exercise regimens, and specific lifestyle adjustments. This individualized approach ensures that every aspect of pet care aligns with their individual biological needs, maximizing their overall well-being and quality of life .
- Analyzing breed characteristics, understanding behavior and needs: Understanding a pet's breed composition and genetic predispositions can provide deep insights into their specific behaviors, inherent personality traits, and responses to training. This deeper understanding helps build a more harmonious relationship between pet and owner, leading to more effective communication and tailored care .
- Breeding ethics and healthy offspring screening: For responsible breeders, DNA testing plays a crucial role in identifying carriers of hereditary diseases. This information is essential for making informed breeding decisions, ensuring ethical practices, and ultimately producing healthier, stronger offspring. This makes a significant contribution to the long-term health and vitality of the entire breed . The widespread application of this service can meet not only the health concerns of general pet owners but also the strict requirements of professional breeders for the health of their offspring, thereby expanding the market potential of the service.
- Emotional connection and long-term care planning: Genetic insights directly relate to the emotional aspects of pet ownership. By providing a roadmap for potential future health needs, testing results enable owners to anticipate challenges, implement targeted care strategies throughout their pet's life, and strengthen the emotional bond through proactive, informed love . While the direct value of this service lies in health prevention, its long-term benefits also include potential savings in medical expenses and reduced emotional stress, as preventive measures often avert more serious illnesses and costly treatments.
Hero DNA Pet DNA Testing: A Comprehensive Blueprint for Canine and Feline Health
Hero DNA testing stands out for its comprehensive and detailed nature, providing unparalleled insights into the genetic blueprint of dogs and cats. This test covers a wide range of genetic markers, offering in-depth and actionable information about pet health, behavior, and predispositions.
The table below details the content of Hero DNA pet (canine and feline) DNA testing, clearly demonstrating its extensive testing scope and rich data points:
Hero DNA Pet (Canine and Feline) DNA Test Content
The value of this table lies in its clear data presentation, which allows potential customers to quickly grasp the comprehensiveness of the testing. The depth and breadth of the testing are quantified through specific numbers of items (e.g., 178 for dogs, 68 for cats), thereby enhancing the perceived value of the service. Although the number of testing items for cats is fewer than for dogs, the 68 items covered, especially the 49 genetic disease risks, are equally significant and valuable for feline health management. The focus of this service is to provide targeted, actionable information, rather than just raw data.
Here is a brief description of some key categories in the testing and their importance to pet owners:
- Breed Identification: Beyond understanding a pet's lineage, it can predict tendencies for certain health conditions, unique behavioral traits, and specific care needs.
- Genetic Disease Risk: This is at the core of preventive care, identifying genetic predispositions to inherited diseases, enabling early intervention and targeted preventive care.
- Personality Traits: Understanding a pet's inherent temperament and behavioral tendencies helps owners adapt training methods, social interactions, and environmental enrichment for a happier, more harmonious life together.
- Dietary Guidance: Genetic insights can reveal optimal dietary needs, sensitivities, or predispositions to conditions like obesity, allowing owners to choose the most beneficial diet to prevent health issues.
- Medication Guidance: Crucial for ensuring medication safety and efficacy, especially for breeds or individuals with known genetic sensitivities to certain drugs, helping to prevent adverse reactions.
- Learning Aptitude: For dogs, understanding genetic predispositions related to learning and responsiveness can help owners optimize training methods and manage expectations.
Precision Science: How Hero DNA Delivers Unrivaled Accuracy
Hero DNA's testing process is built upon rigorous scientific methods and cutting-edge technology, ensuring the highest levels of accuracy, reliability, and scientific integrity.
The entire testing process is divided into four key steps, each carefully designed to ensure comprehensive and accurate results:
- DNA Extraction: This critical initial stage involves separating high-quality DNA from buccal swabs through cell lysis and purification of genomic DNA samples. The meticulousness of this step directly impacts the accuracy of subsequent analyses.
- Library Construction: The extracted DNA undergoes meticulous fragmentation and ligation with specific adapters. This step is crucial as it makes the DNA samples compatible with high-throughput sequencing, directly influencing the quality and integrity of subsequent data .
- Gene Sequencing: High-throughput base reading is performed using the Illumina platform . Illumina is a recognized industry standard in gene sequencing, ensuring that DNA base sequences are read with exceptional accuracy and efficiency, generating a wealth of genetic data. Choosing a reputable technology provider like Illumina immediately lends strong credibility to Hero DNA's scientific process, assuring potential customers of the top-tier quality and reliability of the technology used.
- Bioinformatics Analysis: Raw sequencing data undergoes sophisticated processing, including variant detection and clinical interpretation . This advanced step transforms raw genetic code into meaningful, actionable health insights, culminating in comprehensive and easy-to-understand reports, often accompanied by visual analyses . Bioinformatics analysis is the crucial link that translates complex genetic data into practical value for pet owners. This highlights Hero DNA's expertise in transforming complex genomic information into actionable health guidance, which is the ultimate goal for pet owners seeking these services.
Our Commitment to Excellence: Unrivaled Technical Specifications and Reliability
Hero DNA's unwavering commitment to the highest standards of quality, accuracy, and scientific integrity builds deep trust through transparent showcasing of its robust technical foundation.
Hero DNA employs advanced genotyping platforms: During the R&D phase, Illumina CanineHD and Select FelineHD high-density biochips are utilized, demonstrating its commitment to foundational scientific research . In commercial operations, the company adopts advanced NGS (Next-Generation Sequencing) solutions, demonstrating its determination to use scalable, modern, and high-throughput testing methods .
Hero DNA's testing technology is supported by Neogen Corporation (USA), a global leader in genomic solutions . This external validation from an industry leader significantly enhances Hero DNA's credibility, assuring customers of its world-class technical foundation. This strategic leveraging of external credibility greatly boosts the reliability and trustworthiness of Hero DNA's services.
Hero DNA's operational framework employs comprehensive sequencing services that adhere to human medical standards . This sets an extremely high benchmark for accuracy and precision, implying a level of rigor typically seen only in human diagnostics. Furthermore, the company commits to an impressive 98% analytical reliability for all genetic markers , providing a quantitative basis for its commitment to accuracy. This elevation of service standards to "human medical standards" distinguishes Hero DNA from competitors, conveying to pet owners its deep commitment to pet health, treated with the same rigor as human health.
All reports are reviewed and certified by qualified laboratory geneticists . This adds crucial independent professional oversight and accountability, ensuring that each report meets stringent quality and interpretative standards.
Effortless Convenience: Your Pet's DNA Collection Journey
Hero DNA's sample collection process is extremely simple and convenient, making it hassle-free for all pet owners, regardless of their technical proficiency.
The entire process is "simple and convenient," requiring no blood draw, only a gentle buccal swab . This directly addresses many owners' concerns about invasive or stressful procedures, significantly lowering the barrier to entry for potential customers.
Hero DNA offers flexible collection options: owners can easily complete collection at home using the provided kit, or, for added convenience or peace of mind, they can choose to schedule an appointment at the company for professional collection . This caters to the preferences and comfort levels of different customers.
Below is a clear, concise, and easy-to-follow step-by-step guide for at-home collection to ensure accuracy and minimize errors:
- Preparation: Thoroughly clean your hands, then gently tear open the swab sleeve and carefully remove the cotton swab, ensuring it remains sterile .
- Sampling: Gently place the cotton swab on the outside of your pet's upper gum. Swab back and forth for 15 seconds, ensuring sufficient cellular material is collected for accurate DNA extraction .
- Air Dry and Repeat: Allow the swab to air dry for at least 10 minutes to prevent mold or degradation. Crucially, repeat the above steps for the second swab, ensuring both swabs are used on the same pet to guarantee sufficient and pure genetic material from a single animal .
- Packaging: Carefully break the swab at the designated point. Insert both collected swab tips, facing downwards, into the provided collection tube and securely close the cap to protect the sample during transit .
To ensure sample integrity, the following important considerations are crucial:
- Pre-sampling restrictions: Do not feed your pet or allow them to interact with other pets for one hour before sampling to prevent contamination .
- Swab handling: Throughout the sampling process, it is essential to prevent the active sampling part of the swab from touching anything other than the pet's mouth .
- Single pet sample: Ensure that the collected sample comes from only one pet to avoid sample mix-ups .
- Customer support: If anything occurs outside of the standard sampling process, immediately contact the customer service team for guidance and to prevent sample invalidation . These detailed instructions are part of Hero DNA's commitment to quality and accuracy, ensuring sample integrity from the very first step, thereby enhancing customer trust and reducing operational issues.
Mail the sample: Please fill in the information and send the sample back in the return envelope .
Receive Your Pet's Health Story: Report Schedule and Support
Hero DNA is committed to providing clear and transparent expectations for report delivery. Reports will be issued within 30 days from the date the laboratory receives the returned sample . This clear timeline helps manage customer expectations and reduces uncertainty during the waiting period.
To facilitate customer inquiries regarding report progress, Hero DNA provides various convenient communication channels, including contacting the customer service hotline or inquiring via WhatsApp message . This diversified contact method ensures that customers can choose their preferred way of communication to get the latest status, thereby enhancing the overall customer experience. This commitment to transparency and accessibility is crucial for building and maintaining customer trust.
Partnering with Hero DNA: Safeguarding Your Pet's Future Today
Hero DNA is committed to providing your pet with the most advanced and reliable genetic testing services, laying a solid scientific foundation for their health and well-being.
Act Now: Don't wait until symptoms appear to take action. Take the first step to unlock a future of informed care, deeper companionship, and proactive health for your beloved pet. Contact Hero DNA today to discover your pet's unique genetic story and empower them to live their best life. The diverse communication channels ensure that customers can easily and conveniently access support, which is crucial for building a positive brand image and facilitating customer decision-making.
Conclusion
Hero DNA's pet genetic testing service is not just a scientific test; it is a deep commitment to the lives of pets and the emotions of their owners. Through its robust scientific strength derived from top academic institutions, industry-leading number of patents, and the world's first comprehensive dog and cat testing and Chinese Rural Cat gene bank, Hero DNA has established its authoritative position in the field of pet genetic testing.
The core value of this service lies in its "foreknowledge before illness" preventive philosophy, transforming complex genetic data into actionable, personalized health management plans, covering genetic disease prevention, behavioral understanding, ethical breeding, and long-term care planning. Its adoption of Illumina NGS technology, compliant with human medical standards, and support from Neogen, with reports reviewed by certified geneticists, ensures unparalleled accuracy and reliability.
Furthermore, the convenient buccal swab collection method and clear reporting timeline greatly enhance the user experience. Hero DNA not only provides scientific data but also positions itself as a "genetic interpreter of pets' silent world" through an emotionally rich brand narrative, helping owners understand and care for their furry companions more deeply.
Overall, Hero DNA provides pet owners with a proactive, science-driven tool to achieve healthier, happier, and longer companionship with their pets. The comprehensiveness, reliability, and user-friendliness of this service make it an indispensable part of modern pet care, profoundly impacting pet well-being and owner peace of mind.
Product Size, Exchange, Return & After-sales Terms
By placing and paying for an order on the Pets Thing website, you agree to have read, understood, and accepted the following product terms and after-sales arrangements; if there are specific additional instructions on the product page, they shall apply concurrently with these terms.
Size, weight capacity, and applicable pet sizes are for reference only. Please measure and confirm before purchasing.
No exchanges or returns for opened, used, incorrect size, wrong color, or personal preference issues.
Cancellations and refunds after payment will incur a 20% processing fee of the total order amount.
Assembly or installation services, once confirmed, cannot be canceled, and the related fees are non-refundable.
Size, Color, Packaging & Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; all dimensions are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet size, and weight capacity before purchasing; we do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or personal preference after purchase.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; these circumstances are not considered quality issues or reasons for exchange or return.
Exchange, Return & Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing; if the product has been opened, tried, assembled, has its packaging tape or box torn, or is stained with pet hair, odors, dirt, or any signs of use, we cannot arrange exchanges, returns, or refunds.
- Products that are not in complete, new, and re-salable condition, including damaged packaging, missing accessories, lost instructions, removed tags, damaged or incomplete products, will not be eligible for exchange, return, or refund.
- The company is not responsible for damage caused by humans or pets, or damage incurred after Pets Thing delivers the product due to use, storage, cleaning, handling, installation, or environmental factors.
- If the outer packaging is compressed, incomplete, stained, or creased during shipping or delivery, but does not affect the normal use of the product, it is not considered a product quality issue.
- If you discover obvious errors, damage, or suspected quality issues upon receipt, please contact our company within 48 hours of receipt and provide your order number, a complete unboxing video, clear photos, and relevant proof; overdue requests or insufficient information may be refused by the company.
- Pre-ordered, customized,代購 (procurement on behalf of customer), clearance, special offer, consumables, hygiene products, or already installed/assembled products, as stated on the product page or confirmed by customer service, generally do not allow cancellation, exchange, or refund.
Wood Products, Pet Furniture, Assembly & Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and the company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal materials may involve extensive manual production and processing; minor scratches, dust, indentations, color differences, minor flaws, or manual marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- For assembly items, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage, you are responsible for handling and bearing the related risks.
- Please carefully read the relevant terms of service before ordering any assembly products or assembly services from the Pets Thing website; these terms explain how our company or installation partners will provide assembly services at your chosen location.
- By placing an order and paying for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, related assembly services cannot be canceled, and installation service fees are non-refundable. This processing fee and cancellation arrangement do not apply to exchange or return cases accepted by our company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchaser, pet, third party, or property arising from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fee & Final Decision Rights
- If a customer requests our company to cancel an order and refund after payment, our company will deduct 20% of the total order amount as an administrative and payment platform processing fee; if the order has been shipped, prepared, installation arranged, customized, or handed over to the supplier, it may not be canceled.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, shall apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and provided services.
- Our company reserves the right to refuse any unreasonable, malicious, repeated, overdue, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service that do not conform to these terms.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
New VIP Program 
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Regular Member 8% OFF
Silver Member 10% OFF
Gold Member 15% OFF
Platinum Member 20% OFF
The VIP program launched on 1 July 2026. Cumulative spending is calculated from the new program start date. VIP discounts cannot be used together with other offers.
Join VIP now
Spend $4000, Get $400 Off 
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
pet400
* Cannot be combined with other discount codes.
Shop all products now
New Member Welcome Gift 
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
20% Off Accessories 
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
travel20off
Note: Both the "Pet Carrier" and "Water Dispenser/Other Pet Carrier Accessories" must be in the shopping cart to use the coupon. (Cannot be combined with other discounts)
Shop Pet Carrier Products Now
Save $50 
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
stroller50
Shop Latest Pet Strollers Now
Save $80 
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
climber80
Shop Latest Cat Trees Now
Half Price Filter
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
feed
Note: Both the "Water Dispenser" and "Filter" must be in the shopping cart to use the coupon.
Choose a Water Dispenser Now
Get $30 for a review 
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
(No code, system will automatically issue)
* Store credit will be sent directly to your member account after the review is approved.
Log in to your account to review
Buy 2 Get 10% Off 
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
leatheraft
* Cannot be combined with other discount codes.
Choose Dog Harnesses Now
Buy 2 Get 12% Off 
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
canada
* Cannot be combined with other discount codes.
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Buy 2 Get $100 Off 
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
herodna
* Cannot be combined with other discount codes.
Shop Pet Testing Products Now
New 2026 membership program
Join Pets Thing VIP and enjoy up to 20% off storewide
Unlock Regular Member pricing from $2,500. Your discount increases as your qualifying spend reaches each tier.
- Regular 8% off, Silver 10% off, Gold 15% off and Platinum 20% off
- Birthday-month perks and selected member event alerts after completing your pet profile
- Qualifying spend is calculated under the new program from July 1, 2026
Pets Thing VIP
2026 program
Up to 20% off
Member pricing on pet strollers, cat trees, airline carriers and selected everyday pet supplies.
Member promotion availability this month73/100
00Days
00Hours
00Mins
00Secs
Trusted by over 12,000 pet parentsManage large pet essentials, everyday supplies and member updates with one account.
★★★★★
Member benefits
Why register for Pets Thing VIP?
One account brings together tier discounts, birthday-month perks, event alerts and automatic qualifying-spend tracking.
Birthday-month perks
Complete your pet type and birth month so we can send more relevant birthday-month and selected event updates.
Member event alerts
Receive selected product, launch and member promotion reminders through your registered account details.
Automatic spend tracking
Qualifying paid orders placed through the same Shopify customer account count toward your next tier.
Membership tiers
Spend more, unlock higher tiers and stronger discounts
This public page explains the program without exposing personal discount codes. Sign in to the VIP Member Center to view your tier, remaining spend and eligible offer.
Regular Member
From $2,500
8% off storewide
A starting tier for customers who regularly shop for pet essentials, with member and birthday-month updates.
Register and start earning →Silver Member
From $5,000
10% off storewide
Enjoy a stronger tier discount, birthday-month perks and selected member promotion updates.
Sign in and keep earning →Gold Member
From $7,000
15% off storewide
For long-term pet families seeking higher savings and priority updates on selected launches and events.
Sign in and keep earning →Platinum Member
From $10,000
20% off storewide
Our highest membership tier, with the strongest discount and priority member event notifications.
Sign in and keep earning →Regular vs VIP
What changes when you shop as a VIP member?
VIP membership lets qualifying spend accumulate toward stronger discounts and more relevant member communications.
Regular customer
Each purchase stands alone and does not automatically unlock long-term membership benefits.
- −No tier discount
- −No membership progression
- −Less personalized member communication
Pets Thing VIP member
Shop through the same account, reach each threshold and unlock the corresponding member benefits.
- ✓8% off from Regular Member tier
- ✓Up to 20% off at Platinum tier
- ✓Birthday-month and selected member alerts
3 steps
Start progressing through the membership tiers
Sign in or create an account
Use your regular email address and place future orders through the same Shopify customer account.
Complete qualifying paid orders
Membership progress is calculated from qualifying orders paid on or after July 1, 2026. Cancelled, refunded or abnormal transactions do not qualify.
Complete your pet profile
Tell us your pet type and birth month for more relevant birthday-month perks and selected event communications.
Important terms summary
The VIP program launched on July 1, 2026, and all qualifying spend is recalculated from that date. VIP offers cannot be combined with other promotions. Pets Thing reserves the final right of decision in case of dispute.
FAQ
Membership questions and terms
The detailed rules are grouped here so the program remains easy to understand while protecting fair use.
When did the new program start, and do old orders count?
The VIP membership program officially launched on July 1, 2026. Membership tiers, qualifying spend, upgrade thresholds and benefits are based on Pets Thing system records under the new program.
Historical orders, previous spending, former memberships and figures shown by earlier or third-party systems do not automatically count toward the new program.
Which orders count toward qualifying spend?
Only successfully paid orders placed through the same Shopify customer account may qualify, provided they are not cancelled, charged back, fully refunded or classified as abnormal transactions.
Shipping, installation, service fees, gift cards, discounts, refunds and other non-product amounts may be excluded at Pets Thing's discretion.
Can VIP offers be combined with other promotions?
VIP offers cannot be combined with other discounts, coupon codes, bundles, clearance offers, selected brand promotions, shipping offers, gifts, member vouchers, platform vouchers or any promotion not explicitly stated as combinable.
Technical acceptance at checkout does not guarantee that two offers are eligible to be combined.
What restrictions apply to tiers, codes and birthday perks?
- Membership and benefits are personal, non-transferable and cannot be merged, sold or exchanged for cash.
- Benefits may apply only to selected products, brands, periods or sales channels.
- Out-of-stock, discontinued, preorder, consignment, sale, low-margin and selected service items may be excluded.
What happens after a cancellation, refund or abnormal transaction?
Pets Thing may deduct qualifying spend, adjust tiers, withdraw benefits or discount codes, and recover any discount improperly obtained after an order cancellation, return, refund, chargeback or price adjustment.
Abuse, fraud, deliberate order splitting, duplicate accounts, code resale, false information or exploitation of system errors may result in immediate suspension or termination of membership and related benefits.
Can Pets Thing change the membership program?
Pets Thing may modify, suspend, delay or end the program, thresholds, benefits, discount codes, birthday perks, synchronization methods and related terms due to operational, system, supplier, legal or commercial requirements.
Pets Thing reserves the final and absolute right of decision regarding membership, qualifying spend, benefits, interpretation of terms and related disputes.
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
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Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
WhatsApp Customer Service
+852 9584 1597
Email Support
contact@petsthing.com.hk
Pets Thing Terms of Service
We are committed to providing you and your pets with the best shopping experience. By placing an order, you agree to and accept the following terms. Please click on the items below for details.
1. Online Shopping Terms of Service
Pets Thing (hereinafter referred to as "the Company") will provide members with convenient online shopping services and the latest information in accordance with these terms. Please read these terms carefully before using this service. If you do not agree to any content of these terms, please do not use this website. When you use this website (including browsing this website), you will be deemed to have read, understood, and agreed to all content of these terms.
I. Use of this Website
- This website may only be used in a legal manner for lawful purposes. You agree to comply with all applicable laws and regulations regarding this website.
- You must not infringe or attempt to infringe the security of this website, including but not limited to accessing data not intended for your use, logging into servers you are not authorized to access, violating security measures adopted by this website, and interfering with other users' browsing or use of this website.
- You must not misuse this website, intentionally introduce viruses and logic bombs, and must not attack this website in any way.
- If you violate or infringe, the Company has the absolute right to expel you and prevent you from browsing this website again, without prior notice or compensation to you.
- All product images are for reference only, and the actual product shall prevail.
II. Member Personal Information and Account Management
- Before using the online member service, please register as an online member, free of charge.
- You must provide correct personal information and contact details. If the Company suspects that the information you provided is incorrect or false, the Company may refuse registration or terminate your membership.
- Please keep your account password, credit card information, and personal data properly. The Company shall not be held responsible for any illegal use of your data due to your negligence in safekeeping.
III. Other Rights and Disclaimers
- Changes to Website Content: You agree that the Company may adjust, change, modify, or revoke all or part of these terms and related services at any time, and they shall take effect immediately upon announcement by the Company, without further individual notice.
- Intellectual Property: The Company owns the copyright to the content contained on this website. Unless you have written permission from the Company, you may not use, copy, or reproduce for public or commercial purposes.
- Disclaimer: This website and its content are provided "as is" and at your own risk. The Company shall not be liable for any direct or indirect failure, delay, or breach of its responsibilities and obligations due to reasons beyond its reasonable control, such as natural disasters, fires, or equipment failures.
- Employee Protection: We are committed to providing the best service peacefully. If any customer engages in malicious behavior such as foul language, personal attacks, rude attitude, unreasonable demands, or telephone harassment, we will immediately cease serving the customer and terminate the sales contract immediately, and no refunds will be issued.
2. Return, Exchange, and Refund Policy
⚠️ Order Cancellation and Handling Fee Notice
For customers who have paid but request the Company to cancel the order and issue a refund, the Company will deduct 20% of the total order amount as a handling fee. After order confirmation, all related assembly services cannot be canceled, and no refund will be issued for installation service fees.
Delivery and Receipt Instructions
- Please do not reject the product when it is dispatched. Delivery and notification will be handled by the courier company. If you have any problems after receiving the goods, please take photos immediately for proof and contact customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to pick up on time will be borne by the customer.
- The Company shall not be liable for any damage, delay, or inability to deliver goods caused by the courier company or adverse weather conditions.
- The Company shall not be responsible for any failed or delayed deliveries due to incomplete or incorrect information provided by the customer. If the customer entrusts the delivery person to leave the goods at the address entrance or with the management office for collection, the customer shall bear the risk of loss.
Situations Not Applicable for Returns or Exchanges
- Returns or exchanges will not be accepted for personal reasons after purchase, such as unsuitable product size, incorrect color selection, or not meeting personal needs.
- To avoid contagious diseases, returns or exchanges will not be accepted if the product has been unsealed and used (e.g., packaging film or box has been torn off).
- Goods are not in their original packaging, or have been damaged by human factors.
- Product image colors may have some chromatic aberration due to shooting lighting conditions or individual screen settings. The actual product shall prevail.
- All wooden products (including cat trees, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt.
- Minor scratches, dust, or small blemishes on the surface of pet furniture are considered normal (and do not affect overall use) and are not quality issues.
- For assembled goods, if problems arise due to personal installation methods, you will be responsible for handling them yourself.
Exchange Policy and Process
- Exchange Period: If there is a product quality issue or the item does not match the order, please submit an exchange request within 7 days from the date of receipt. Requests submitted after this period will not be accepted.
- Return Period: After submitting an exchange request, please return it to our service center within 3 days.
- Exchange Standard: The exchanged goods must be returned with complete packaging and accessories; if only a part of the product is affected, the Company will replace the problematic part, not the entire product.
- Shipping Costs: All shipping costs incurred for returns and exchanges shall be borne by the customer. The return process typically takes one to three weeks to complete.
- Refund Arrangement: The Company generally does not provide refund services. If a refund is agreed upon by the Company, the refund processing time varies depending on the bank or credit card company.
3. Shipping Arrangements and Policy
📦 Order Confirmation and Processing Time
After order confirmation, we will process within 5-7 business days (Monday to Friday, cut-off at 4 PM). In case of product stockouts or other special circumstances, the actual processing time will be notified separately.
* Shipping may be delayed, please consult us for confirmation before purchasing.
I. General Delivery Service (Hong Kong Region)
- Free Shipping Threshold: Free shipping for net purchases of HK$ 400 or more (limited to a single delivery address).
- Basic Shipping Fee: A shipping and handling fee of HK$ 80 will be charged for net purchases under HK$ 400.
- Additional Charges for Remote Areas: An additional HK$ 10 will be charged for remote areas such as Sai Kung, Clear Water Bay, Shek O, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, and other outlying islands. (Delivery service is not available for other remote areas and special control zones).
- Delivery Restrictions: Post office boxes are not allowed; each order is limited to delivery to one address; areas where trucks are prohibited are not eligible for delivery.
II. Shipping Time and Tracking
- Shipping Schedule: General express delivery takes 5-7 business days, which may be delayed due to factors such as weather and epidemic.
- Tracking: A waybill number will be provided for inquiry after dispatch. If you need to change the address, please contact the courier company directly; any fees incurred due to the change shall be borne by the customer.
- Bad Weather Arrangements: Delivery service will be automatically postponed when a typhoon signal is hoisted or a red/black rainstorm warning is in effect.
III. "Upstairs Delivery" Additional Service Terms
If the address has no elevator or the elevator is out of service, and the delivery personnel need to walk up stairs (including basement) to complete the delivery, and the chargeable weight of the express package is ≥ 20 kg:
- Charging Conditions: HK$ 30 per floor (from the receiving floor to the destination floor, an additional charge is applied for each floor). Additional charges are to be paid upon delivery.
- Exemption Conditions: Address is located in the building lobby, ground floor, or first floor (without elevator), or the staircase does not meet handling standards and delivery can only be made in the lobby.
- Disclaimer: The courier company's upstairs delivery service does not include moving goods inside the residence. The Company shall not be liable for any damage to items inside the residence during handling.
4. Payment Methods and Details
🚀 Express Processing Channel: Priority Shipping
If you choose to pay with PayMe or FPS Faster Payment System at checkout, the system will expedite the processing time by one day, allowing your beloved pet to receive the goods sooner!
All orders will be settled in Hong Kong Dollars. You can freely choose any of the following payment methods at checkout:
💳 Credit Card and Mobile Payment
- VISA / MASTER
- Apple Pay / Google Pay
- Please enter the security code on the back of your card for verification
📱 E-wallets and Local Payments
- AlipayHK (Alipay Hong Kong)
- WeChat Pay HK (Hong Kong WeChat Pay)
- Octopus App
- PayMe (Express Processing)
- FPS Faster Payment System (Express Processing)
🏦 Bank Transfer
- Hang Seng Bank
- Standard Chartered Bank
- Bank of China (BOC)
Electronic Payment Express Channel
Please click the button below, or use your mobile phone to scan the QR Code to complete payment with Alipay HK or WeChat Pay HK.
5. Assembly/Installation Service Details
Please read the relevant terms of service carefully before ordering any assembly products from the Pets Thing website. If you place an order and pay for any assembly service, it means you have agreed to the following terms.
1. Service Scope and Appointment Process
- Service Scope: Limited to the installation of Pets Thing product components. Assembly service and delivery service will be arranged separately.
- Appointment Method: After receiving the product, please contact customer service to make an appointment. The scheduling time is approximately 3-5 working days after receiving the goods, with a maximum scheduling period of 1-2 weeks.
- Noise Control: Wall-mounted furniture services are subject to the "Noise Control Ordinance" and can only be performed on weekdays (Monday to Friday) from 7 AM to 7 PM. Work is prohibited all day on public holidays.
2. Rescheduling, Cancellation, and Validity (Important Terms)
Once the appointment time is confirmed, it cannot be changed:
- We will treat a "rescheduling request" as a "waiver of installation service", and no installation will be provided or refunded.
- If the customer truly requests to reschedule, it will be treated as re-purchasing the installation service, and additional fees will be charged.
- Service Validity: Installation service is valid for one month from the date of receipt of the goods. Overdue will be considered a voluntary waiver.
- Repurchase Fee: If you decide to repurchase the installation service after receiving the product, an additional administration fee of $100 will be charged.
3. Special Arrangements and Risks for Wall Mounting
- We recommend installation on "concrete walls". If the customer chooses to install on a non-concrete wall, the consequences and risks shall be borne by the customer.
- If drilling is involved, the customer needs to confirm whether there are wires, water pipes, or gas pipes at the drilling location before drilling. The Company shall not be responsible for any damage caused during installation.
4. Regional Surcharge Details
An additional transportation surcharge for assembly technicians will be charged for some remote areas:
| Area/Situation | Surcharge |
|---|---|
| Within 15 minutes walk from MTR line (excluding Light Rail) | No extra charge |
| Tung Chung, Tseung Kwan O Line | $50 |
| Alight at MTR station, then need to transfer to bus | $150 |
| The Peak, Mid-Levels, village houses, Southern District, Northern District | $250 |
| Discovery Bay, Cheung Chau, Lamma Island and other outlying islands, places inaccessible by MTR or bus | $400 |
5. Other Details and Your Responsibilities
- You are responsible for ensuring that the installation location has sufficient space, no obstructions, and a stable surface. Customers must carefully store and protect other property. The Company shall not be responsible for any damage caused during installation.
- Assembly technicians only provide assembly services and do not include teaching or waste disposal and cleaning.
- If assembly service cannot be provided due to out-of-stock from the manufacturer or issues with the installation partner, we will issue a full refund for the installation fee as soon as possible.
6. Privacy Policy
Pets Thing's Privacy Policy aims to explain how we collect, use, and share your personal data.
We respect your right to know, access, correct, transfer, restrict processing, and delete your personal data. We have provided these rights to our global customer base, and if you choose to exercise these privacy rights, you have the right to do so without discrimination and without receiving a lower level of service. Pets Thing guarantees that your personal data will not be sold.
In addition to this Privacy Policy, if our products and specific features require the use of your personal information, we will also provide data and privacy-related information therein. Before enabling these features, you will have the opportunity to review their product-specific information. You can also view this information at any time in the relevant settings of these features and/or online.
