-15%

Petsfit Classic Airline Pet Soft Bag (Non-Expandable)

Spend $400 Free shipping IATA Crate Pet Travel

$1,000.00 $849.00

Please note before purchasing: Pets Thing cannot guarantee that our carrier bags can be brought on board. Customers need to check with the airline beforehand and make their own decision. We will not be responsible for any consequences.

  • External Dimensions (L x W x H)
  • Small: 41 x 26 x 23 cm
  • Medium: 43 x 28 x 28 cm
  • Large: 48 x 30 x 30 cm

color: blue

  • blue
  • grey
  • dark green
  • Brown
  • red

size: fine size

  • fine size
  • Medium Size
Will not ship until [19041994]
$1,000.00 $849.00
Out of stock
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PETSFIT Classic Pet Carrier Backpack — Portable, Large-Capacity Pet Bag for Outings
Suitable for cats and small dogs, creating a comfortable and safe mobile pet space


Product Overview

The PETSFIT Classic Pet Carrier Backpack features a sturdy steel frame structure, high-quality Oxford fabric, and a hexagonal mesh breathable design. It provides an all-day comfortable environment for your beloved pet, much like a space capsule. Whether for daily outings, short trips, or air travel, this portable carrier allows your pet to breathe freely while enjoying a safe and spacious ride. The classic design is simple yet practical, perfect for users who don't need expandable features. It is available in small and medium sizes to accommodate different pet body types.


Key Design and Feature Highlights

  1. Sturdy Steel Frame Structure, Maintaining Bag Shape

    • Utilizes an internal steel frame design with a firm, non-collapsible hollow board structure, maintaining the bag's shape and stability even during prolonged use or vigorous movement, ensuring a stable resting space for your pet.

  2. Excellent Ventilation, 360° All-Round Air Circulation

    • Combining robust hexagonal mesh with thick Oxford fabric, the interior achieves 360° all-round ventilation, effectively promoting air circulation. This not only prevents stuffiness but also significantly reduces pet anxiety during long journeys.

  3. Dual-Door Design for Easy Access

    • The thoughtfully designed dual-door structure allows pets to enter and exit freely. Whether getting in or out of a car, or during daily activities, pets can move with ease, increasing the product's flexibility and convenience of use.

  4. Foldable and Portable Design for Convenient Travel

    • Features a foldable design for easy storage and portability. Whether for travel, boarding a plane, or outdoor play, it can be easily folded and placed in a suitcase or other carry-on bag, offering multiple travel options.

  5. Thickened and Widened Straps, Multiple Carrying Options

    • Equipped with thickened and widened shoulder straps, allowing for both hand-carrying and cross-body wear, meeting various usage needs. Whether carrying by hand or over the shoulder, it reduces strain and offers comfort and practicality.

  6. Selected Materials and Thoughtful Accessories

    • The exterior material is high-wear-resistant Oxford cloth, paired with breathable hexagonal mesh on the interior, and a high-quality lamb wool mat (reversible for warmth in winter and coolness in summer). It is not only scratch-resistant and durable but also provides a soft and comfortable ride. High-quality metal buckles and plastic hooks are designed to effectively prevent scratches and enhance overall safety.

  7. Multi-Color Options to Match Your Style

    • The product offers a variety of classic color options, easily complementing your style and your pet's image, whether you prefer modern minimalist or lively and unique.

【Classic Model (Non-Expandable)】

  • Dimensions and Recommended Pet Weight

    • Size S (for pets under 10 lbs)

      • Bag length: 40cm

      • Bag width: 25cm

      • Bag height: 30cm

      • Door opening: 18cm wide, 23cm high

      • Net weight: 0.8KG

    • Size M (for pets under 16 lbs)

      • Bag length: 50cm

      • Bag width: 30cm

      • Bag height: 33cm

      • Door opening: 20cm wide, 27cm high

      • Net weight: 1.1KG

  • Internal Configuration

    • Hollow board with pearl cotton pad, firm and non-collapsible, providing a soft and comfortable ride

    • Replaceable pad, reversible design for warmth in winter and coolness in summer

  • Materials and Accessories

    • Main material: High-quality Oxford cloth, hexagonal mesh

    • Accessories: Plastic hooks, high-quality metal buckles (prevent scratches and rust)

    • Additional pockets: Thoughtfully designed small storage pockets for everyday items

    • Pet safety leash (some color schemes for non-expandable models do not include a safety leash)


Product Design Philosophy

The PETSFIT Classic Pet Carrier Backpack aims to provide a safe, comfortable, durable, and stylish travel space for pets. The design team integrates airline travel standards with ergonomic principles, meticulously crafting every detail from the steel frame structure to the all-round ventilation design. Whether for urban commutes or outdoor exploration, this backpack meets your and your pet's ultimate demands for quality living.


Usage and Maintenance Tips

  • Cleaning and Maintenance

    • The bag body material is not machine washable; hand washing or wiping is recommended;

    • Due to the tendency of dark fabrics to fade, avoid using cleaning agents containing bleach or fluorescent agents;

    • After use, it can be folded for storage, ensuring it remains clean and beautiful for your next outing.

  • Usage Precautions

    • Before travel, please ensure that the internal safety buckle and hook are securely fastened to ensure pet safety;

    • If you encounter any product usage issues, please contact customer service promptly for professional technical support.


Conclusion

The PETSFIT Classic Pet Carrier Backpack, with its robust durability, breathable comfort, and thoughtful design, is an ideal companion for urban pet travel. It not only provides a spacious and safe environment for your pet but also reflects your meticulous care. Purchase now to create a stylish "space capsule" for your beloved pet and embark on wonderful journeys together!

Can pets fly with humans? Cat carriers on planes?

Many customers ask if we have hand-carry bags/cat carriers that allow pets to fly with humans. If the airline permits pets in the cabin, you should also check with the airline, as the size of each aircraft varies, and the under-seat space dimensions may differ.

If your pet is a regular pet, airlines will arrange for the pet to travel as cargo. Some airlines allow them as checked baggage, while others require them to be transported by cargo and not as checked baggage.

Please note before purchasing: Pets Thing cannot guarantee that using our hand-carry bags will allow your pet to board a plane. Customers must confirm with the airline in advance and decide at their own discretion. We will not be responsible for any consequences.
Please measure the required dimensions carefully. We do not accept exchanges, returns, or refunds for reasons such as incorrect product size after purchase.
If traveling by air, it is recommended to contact the relevant airline before your trip to confirm their specific requirements. We do not accept returns or exchanges for reasons of airline non-acceptance.
The space available for pets on an aircraft is limited; the number of pets that can be carried depends on the aircraft type, destination, and operating airline. Please book your pet's reservation as soon as possible after booking your flight. Reservations should be made at least 48 hours before the flight's departure.


Important Notes

  • If your pet is a regular pet, airlines will arrange for the pet to travel as cargo. Some airlines allow them as checked baggage, while others require them to be transported by cargo and not as checked baggage. Pets Thing cannot guarantee that using our hand-carry bags will allow your pet to board a plane. Customers must confirm with the airline in advance and decide at their own discretion. We will not be responsible for any consequences.
  • If traveling by air, it is recommended to contact the relevant airline before your trip to confirm their specific requirements. We do not accept returns or exchanges for reasons of airline non-acceptance. Pets Thing cannot guarantee that using our hand-carry bags will allow your pet to board a plane. Customers must confirm with the airline in advance and decide at their own discretion. We will not be responsible for any consequences.
  • Regarding shipping, as SF Express may not be able to deliver cages of this size, we will use other courier companies for delivery and will notify customers upon receiving the latest logistics updates. In case of any dispute, Pets Thing reserves the right of final decision.
Please read before purchasing

Product Dimensions, Exchange, Return, and After-Sales Terms

By placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements. If there are special instructions on the product page, they will apply in conjunction with these terms.

Dimensions, weight capacity, and applicable body types are for reference only. Please measure and confirm before purchasing.
No exchanges or returns for opened, used, incorrect size, wrong color, or personal unsuitability.
Cancellation and refund requests after payment will incur a 20% processing fee of the total order amount.
Assembly or installation services, once confirmed, cannot be canceled, and the related fees will not be refunded.
Dimensions, Colors, Packaging, and Origin Description
  • Dimensions are measured manually, and a reasonable error of 1-3cm may exist. As all dimensions are measured by hand, please refer to the actual product.
  • Before purchasing, please measure the required dimensions, placement space, entrance width, pet size, and weight capacity. We do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or personal unsuitability after purchase.
  • Due to factors such as shooting light, equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories are subject to the actual product.
  • Some products are made in China and may include simplified Chinese packaging, simplified Chinese instructions, mainland Chinese specifications labels, or original factory packaging. These situations are not considered quality issues or reasons for return/exchange.
Exchange, Return, and Refund Restrictions
  • To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing. If the product has been unsealed, tried on, assembled, packaging tape or box torn, stained with fur, odors, dirt, or any signs of use, exchanges, returns, or refunds cannot be arranged.
  • Products not in complete, new, and resalable condition, including damaged packaging, missing accessories, lost instructions, removed tags, damaged or incomplete items, will not be eligible for exchange, return, or refund.
  • The company is not responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after the product has been delivered by Pets Thing.
  • External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or during delivery that do not affect the normal use of the product are not considered product quality issues.
  • If obvious errors, damage, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof. Overdue claims or insufficient information may be rejected by the company.
  • Pre-order, custom-made,代購 (personal shopper service), clearance, discounted, consumable, hygiene products, assembled, or installed products, if explicitly stated on the product page or confirmed by customer service, generally do not allow cancellation, exchange, or refund.
Wood Products, Pet Furniture, Assembly, and Installation Services
  • All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods. After 7 days of receipt, no refunds or after-sales arrangements will be provided, and the company is not responsible for consequences caused by such environmental factors.
  • Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponges, plastic, and metal may involve a significant amount of manual production and handling. Minor scratches, dust, indentations, color differences, minor flaws, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
  • Regarding assembly products, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for resolving and bearing the related risks.
  • Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant service terms. These terms describe how the company or installation partners will provide assembly services at your chosen location.
  • By placing an order and paying for any assembly or installation service, you agree to the relevant service terms. Once the order is confirmed, the assembly service cannot be canceled, and the installation service fees will not be refunded. This processing fee and cancellation arrangement do not apply to accepted exchange/return cases under the company's exchange/return policy.
  • All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety. Pets Thing will not be responsible for any accidents, injuries, or losses incurred by any purchaser, pet, third party, or property due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fee, and Final Decision Right
  • For customers who request cancellation and refund of an order after payment, the company will deduct 20% of the total order amount as an administrative and payment platform processing fee. If the order has been shipped, prepared, arranged for installation, customized, or processed by the supplier, it may not be eligible for cancellation.
  • VIP offers, discount codes, free gifts, special offers, or promotional activities, if subject to additional terms, will apply concurrently with these terms. Refund amounts will be based on the actual payment amount, used offers, and provided services.
  • The company reserves the right to reject all unreasonable, malicious, repetitive, expired, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
  • In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law. These terms do not affect consumer rights that cannot be excluded by law.

Latest Exclusive Offers

Choose the best for your furry friend and discover our exclusive discounts and selected offers.

New VIP Program 加入 Pets Thing VIP 會員,最高全館 8 折 Join Pets Thing VIP, up to 20% off storewide

Pets Thing VIP Membership

Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.

Regular Member 8% OFF Silver Member 10% OFF Gold Member 15% OFF Platinum Member 20% OFF
The VIP program launched on 1 July 2026. Cumulative spending is calculated from the new program start date. VIP discounts cannot be used together with other offers.
Join VIP now
Spend $4000, Get $400 Off Exclusive Full-Amount Discount

Exclusive Full-Amount Discount

Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!

pet400
* Cannot be combined with other discount codes.
Shop all products now
New Member Welcome Gift Subscribe now and get 5% off your first order

Subscribe to our latest offers

Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.

Subscribe now
20% Off Accessories 20% off pet carrier accessories

Latest Pet Carrier Offer

Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.

travel20off
Note: Both the "Pet Carrier" and "Water Dispenser/Other Pet Carrier Accessories" must be in the shopping cart to use the coupon. (Cannot be combined with other discounts)
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Save $50 Get $50 off a pet stroller

Latest Pet Stroller Offer

Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.

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Save $80 Get $80 off cat trees

Latest Cat Tree Offer

Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.

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Half Price Filter Water Dispenser and Half Price Filter Offer

Water Dispenser and Filter Add-on Offer

Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.

feed
Note: Both the "Water Dispenser" and "Filter" must be in the shopping cart to use the coupon.
Choose a Water Dispenser Now
Get $30 for a review Show Off Your Pet's Beautiful Photos Program

Show Off Your Pet's Beautiful Photos Program

Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.

(No code, system will automatically issue)
* Store credit will be sent directly to your member account after the review is approved.
Log in to your account to review
Buy 2 Get 10% Off Dog Harness & Leash Series Offer

Leatheraft Harness & Leash Offer

Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.

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* Cannot be combined with other discount codes.
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Buy 2 Get 12% Off Canadian Pet Supplements Offer

Canadian Pet Supplements Offer

Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.

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* Cannot be combined with other discount codes.
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Buy 2 Get $100 Off Pet Testing Series Offer

Pet Testing Series Offer

Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.

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Multi-functional Portable Pet Carrier / Cat Carrier Size Guide

Helps you easily choose the most suitable travel gear for your beloved pet, ensuring every journey is comfortable and safe.

How to determine the right size pet carrier / cat carrier in Hong Kong

To determine the right size pet carrier or cat carrier, we must first know the pet's size, height, and length, because weight sometimes cannot fully reflect volume. Ensuring your pet has enough space to turn around and rest inside the carrier is the primary condition.

Can pets fly in the cabin with their owners? (In Cabin)

Many customers ask if we have pet carriers/cat carriers that can be brought on board (In Cabin). If the flight allows pets in the cabin, you must check with the airline, as the size of each aircraft varies, and there are different restrictions on under-seat space dimensions.

If your pet is of average size, airlines usually arrange for them to travel as "cargo". Some airlines allow pets as checked baggage, while others require them to be transported as cargo and not as regular checked baggage.

⚠️ Please note before purchasing: Pets Thing cannot guarantee that our carriers will be allowed on board. Customers need to inquire about specific airline requirements in advance and make their own decision. We will not be responsible for any consequences resulting from denied boarding.

Please measure the required dimensions carefully. We do not accept exchanges, returns, or refunds for reasons of incorrect product size after purchase. If flying, it is strongly recommended that you contact the relevant airline before your trip to confirm their specific requirements. We do not accept returns or exchanges for reasons of airline non-acceptance.
💡 Booking tips: Space for pets on planes is limited; the number of pets that can be carried depends on the aircraft type, destination, and operating airline. Please book your pet's space as soon as possible after booking your flight. Bookings should be made at least 48 hours before the flight departure.

Pet Carrier / Cat Carrier Size Types and Reference

We offer pet carriers/cat carriers in various sizes to accommodate different pet dimensions. Please note that not all airlines accept all carrier sizes. Below is a list of different pet carrier sizes for your precise reference:

Pets Thing Hand-Carry Pet Carrier / Cat Carrier Size Chart
Product Series Appearance Preview Model / Size Outer Dimensions (L x W x H) Recommended Load & Product Weight Learn More
Lightweight Dual Roll-Up Design (Expedited available for +$150) Lightweight Dual Roll-Up Design Small Small (S) 39 x 17 x 27 cm Recommended load 2kg
Net weight: 0.5kg
Click to view
Lightweight Dual Roll-Up Design (Expedited available for +$150) Lightweight Dual Roll-Up Design Medium Medium (M) 44 x 18 x 28 cm Recommended load 5kg
Net weight: 0.6kg
Click to view
Lightweight Dual Roll-Up Design Lightweight Dual Roll-Up Design Large Large (L) 50 x 19 x 30 cm Recommended load 7.5kg
Net weight: 0.65kg
Click to view
Black Single-Side Expandable (Expedited available for +$150) Black Single-Side Expandable Small Small (S) 41 x 26 x 23 cm Recommended load 4kg
Net weight: 1.05kg
Click to view
Black Single-Side Expandable Black Single-Side Expandable Medium Medium (M) 43 x 28 x 28 cm Recommended load 6kg
Net weight: 1.2kg
Click to view
Black Single-Side Expandable Black Single-Side Expandable Large Large (L) 48 x 30 x 30 cm Recommended load 7.5kg
Net weight: 1.35kg
Click to view
DODOPET Semi-Hidden Expandable Mobile Tent DODOPET Semi-Hidden Expandable Mobile Tent Upgraded Expandable Version 35 x 27 x 40 cm Recommended load 7kg
Net weight: 0.82kg
Click to view
DODOPET Middle Partition Mobile Tent DODOPET Middle Partition Mobile Tent Partitioned Double Pet Version 53 x 44 x 33 cm Recommended load 17kg
Net weight: 2.53kg
Click to view
DODOPET All-Round Expandable Mobile Tent DODOPET All-Round Expandable Mobile Tent All-Round Expandable Version 32 x 23.5 x 39 cm Recommended load 6kg
Net weight: 1.06kg
Click to view

Airline Regulations Reference

The following information is extracted from major airline guidelines and is for initial reference only. It is strongly recommended to reconfirm the latest regulations with the operating airline before departure.

✈️ KLM Royal Dutch Airlines

  • You can bring 1 cat or dog into the cabin when traveling in Economy Class or in Business Class within Europe.
  • Your pet must be in a closed pet travel bag or pet carrier with maximum dimensions of 46 x 28 x 24 cm and must be placed under the seat in front of you.
  • The total weight of the pet, travel bag, or pet carrier must not exceed 8 kg.
  • Pets are not allowed out of their carriers during the flight, so please ensure your pet is small enough to move comfortably.
  • If you are traveling in Premium Comfort Class or Business Class on intercontinental flights, you cannot bring your pet into the cabin (it is not possible to place the pet carrier under the seat).

✈️ United Airlines

Pets brought into the cabin must be in an approved hard-sided or soft-sided carrier and placed under the seat in front of the passenger.

  • Maximum dimensions for hard-sided carriers: 44 x 30 x 19 cm (17.5" x 12" x 7.5")
  • Maximum dimensions for soft-sided carriers: 46 x 28 x 28 cm (18" x 11" x 11")

✈️ Korean Air

Please confirm your journey with pets via the service center, as this may be restricted by country/region, area, and aircraft type. Travelers are not permitted to transport pets without prior confirmation.

  • Each passenger may bring 1 animal into the cabin and check 2 pets. We will arrange designated pet seating.
  • Carrier size limits: 32 cm (width) x 45 cm (length) x 19 cm (height).
  • Soft-sided carriers: Maximum height can be extended to 25 cm (10 inches) or less.
  • Carriers must be able to be stored under the seat.

✈️ Air Canada

  • Only one cat or small dog is allowed in the cabin per passenger. Your pet must be at least 10 weeks old and fully weaned.
  • As check-in with staff is required, you will need to arrive at the airport 30 minutes earlier than the recommended check-in time. Passengers traveling with pets cannot check in online or using self-service kiosks.
Aircraft Type (*Must be a soft-sided carrier) Maximum Width Maximum Length Maximum Height
*Airbus 223/319/320/321, Boeing 7M8 40 cm 43 cm 20 cm
Boeing 77W and 77L 38 cm 43 cm 21 cm
Boeing 788 40 cm 35 cm 20 cm
Boeing 789 40 cm 43 cm 20 cm
*Airbus 333 and Boeing Series (Business Class) 21 cm 41 cm 28 cm
color

blue, grey, dark green, Brown, red

size

fine size, Medium Size

Return, Exchange, and Refund Policy

To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.

Delivery and Receipt Guidelines

  • Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
  • Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
  • Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
  • If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
  • Each order is limited to a single delivery address.
  • Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
  • If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
  • We do not accept refund applications due to delays in goods transportation caused by the pandemic.

⚠️ Order Cancellation and Handling Fee Notice

For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.

Situations Not Eligible for Return or Exchange

The following situations will not be eligible for exchange, return, or refund processing:

  1. We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
  2. To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
  3. The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
  4. The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
  5. Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
  6. Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
  7. All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
  8. Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
  9. Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.

Exchange Policy and Procedure

  • Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
  • Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
  • Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
  • Exchange Standard:
    - If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
    - If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product.
  • Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
  • Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
  • Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
  • Our company reserves the right to refuse all unreasonable exchange or return requests.

Contact Us

If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:

WhatsApp Customer Service +852 9584 1597
Email Support contact@petsthing.com.hk
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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Petsfit Classic Airline Pet Soft Bag (Non-Expandable)

blue / fine size
blue / fine size
$1,000.00 $849.00