Waterproof and Urine-proof Pet Mat PVC Dog Playpen Mat - Mica White
100% Waterproof and Urine-Proof & Wipes Clean in One Go | Say Goodbye to Tedious Cleaning
This no-wash eco-friendly leather mat is specially designed for pets, featuring 100% waterproof and stain-resistant properties. Whether it's pet urine or a spilled water bowl, puddles of pee can be wiped clean in one go, with no penetration. Completely eliminate the hassle of tedious cleaning, making home maintenance easy and simple.
Eco-Friendly Lychee Grain Leather Material | Wear-Resistant, Scratch-Resistant, No-Wash Maintenance
The surface uses upgraded lychee grain leather (eco-friendly PVC material), which is not only soft and comfortable to the touch with excellent breathability, but also boasts strong resistance to stepping, wear, and scratching. It is durable and not easily damaged, and its no-wash design makes it the perfect choice for pet households.
4mm Golden Thickness and 3-Second Slow Rebound | Protects Patella and Joints
The mat features an optimal cushioning thickness of approximately 4mm, offering excellent elasticity and a 3-second slow rebound effect. It effectively reduces the impact on the ground when pets run or jump, protecting your beloved pet's patella and joint health, and preventing falls for added peace of mind.Sound Insulation, Shock Absorption, and All-Season Use | Insulates from Cold Floors
Thoughtful structural design: The surface is waterproof and easy to clean, the 3.5mm middle layer provides good moisture and cold insulation, effectively isolating cold floors, keeping warm while breathable; the bottom layer is equipped with an anti-slip backing, firmly gripping the floor and not easily sliding. It offers excellent sound insulation and noise reduction, suitable for all seasons.
International Environmental Standards | 0 Formaldehyde and Odorless
Prioritizing the health and safety of your pets and family! The material has undergone strict testing, meeting high standards of HCHO (formaldehyde) 0.000 and TVOC 0.000. Healthy and formaldehyde-free, environmentally friendly and odorless, allowing your furry friends to play and sleep soundly on it.
Product Parameters
- Brand: Purrfect
- Material: No-wash eco-friendly leather (PVC), lychee grain surface, anti-slip backing
- Thickness: Approx. 4mm (optimal cushioning thickness)
- Features: Waterproof, urine-proof, stain-resistant, sound insulation, moisture-proof, no-maintenance
- Suitable for: All breeds of cats and dogs, cat and dog beds, pet enclosures (all-season use)
- Customization: Supports arbitrary cutting to meet different space requirements
Notes (Storage, Maintenance, and Return/Exchange Policy)
- Daily Cleaning: For daily use, simply wipe gently with a damp cloth or tissue; no washing required. Please avoid using highly corrosive chemical cleaners.
- Scratch and Damage Prevention: While the leather material has upgraded wear and scratch resistance, if your pet has a severe biting habit or extremely sharp claws, the surface may still be damaged. It is recommended to regularly trim your pet's nails.
- Size and Cutting: This product supports arbitrary cutting and will not fray. If you cut it yourself, returns or exchanges will not be processed for non-product quality issues.
- Ventilation and Odor: Brand new products may have a slight factory leather odor upon unboxing, which is normal and harmless to humans and pets. Placing it in a well-ventilated area for a few days will allow the odor to dissipate naturally.
Product Size, Return/Exchange, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all sizes are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet size, and weight capacity before purchasing; returns, exchanges, or refunds will not be accepted after purchase due to incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are manufactured in China, or may contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; such cases are not considered quality issues or reasons for return/exchange.
Return, Exchange, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing; if the product has been opened, tried, assembled, if packaging tape or box has been torn, if it has pet hair, odor, stains, or any signs of use, we cannot arrange returns, exchanges, or refunds.
- If the product cannot maintain its complete, new, and resalable condition, including damaged packaging, incomplete accessories, lost instructions, removed tags, product damage, or incompleteness, returns, exchanges, or refunds will not be arranged.
- The company will not be responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after the product has been delivered by Pets Thing.
- Minor external packaging compression, incompleteness, stains, or creases caused by the shipping company or delivery process, which do not affect the normal use of the product, are not considered product quality issues.
- If you find obvious omissions, damage, or suspected quality issues upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; the company reserves the right to refuse processing if the deadline is exceeded or information is insufficient.
- For pre-ordered, customized, sourced, clearance, special offer, consumable, hygiene, installed, or assembled products, if specified on the product page or confirmed by customer service, cancellations, returns, or refunds are generally not offered.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and the company will not be responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor scratches, dust, indentations, color differences, minor defects, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you will be responsible for handling and bearing the related risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partners will provide assembly services at your chosen location.
- If you place an order and pay for any assembly or installation service, it means you have agreed to the relevant terms of service; once the order is confirmed, the relevant assembly services cannot be canceled, and payments for installation services will not be refunded. This handling fee and cancellation arrangement do not apply to return/exchange cases accepted according to the company's return/exchange policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property arising from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- If a customer requests the company to cancel an order and refund after payment, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities with separate terms will apply in conjunction with these terms; the refund amount will be based on the actual payment amount, used offers, and services provided.
- The company reserves the right to refuse all unreasonable, malicious, repetitive, overdue, insufficient information, or non-compliant requests for returns, exchanges, refunds, order cancellations, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the limits permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Waterproof and Urine-proof Pet Mat PVC Dog Playpen Mat - Mica White
| For | Suitable for dogs | Material | PVC/PU |
|---|---|---|---|
| Use | Waterproof/Protects joints | Ship | Free shipping for a single item |
100% Waterproof and Urine-Proof & Wipes Clean in One Go | Say Goodbye to Tedious Cleaning
This no-wash eco-friendly leather mat is specially designed for pets, featuring 100% waterproof and stain-resistant properties. Whether it's pet urine or a spilled water bowl, puddles of pee can be wiped clean in one go, with no penetration. Completely eliminate the hassle of tedious cleaning, making home maintenance easy and simple.
Eco-Friendly Lychee Grain Leather Material | Wear-Resistant, Scratch-Resistant, No-Wash Maintenance
The surface uses upgraded lychee grain leather (eco-friendly PVC material), which is not only soft and comfortable to the touch with excellent breathability, but also boasts strong resistance to stepping, wear, and scratching. It is durable and not easily damaged, and its no-wash design makes it the perfect choice for pet households.
4mm Golden Thickness and 3-Second Slow Rebound | Protects Patella and Joints
The mat features an optimal cushioning thickness of approximately 4mm, offering excellent elasticity and a 3-second slow rebound effect. It effectively reduces the impact on the ground when pets run or jump, protecting your beloved pet's patella and joint health, and preventing falls for added peace of mind.Sound Insulation, Shock Absorption, and All-Season Use | Insulates from Cold Floors
Thoughtful structural design: The surface is waterproof and easy to clean, the 3.5mm middle layer provides good moisture and cold insulation, effectively isolating cold floors, keeping warm while breathable; the bottom layer is equipped with an anti-slip backing, firmly gripping the floor and not easily sliding. It offers excellent sound insulation and noise reduction, suitable for all seasons.
International Environmental Standards | 0 Formaldehyde and Odorless
Prioritizing the health and safety of your pets and family! The material has undergone strict testing, meeting high standards of HCHO (formaldehyde) 0.000 and TVOC 0.000. Healthy and formaldehyde-free, environmentally friendly and odorless, allowing your furry friends to play and sleep soundly on it.
Product Parameters
- Brand: Purrfect
- Material: No-wash eco-friendly leather (PVC), lychee grain surface, anti-slip backing
- Thickness: Approx. 4mm (optimal cushioning thickness)
- Features: Waterproof, urine-proof, stain-resistant, sound insulation, moisture-proof, no-maintenance
- Suitable for: All breeds of cats and dogs, cat and dog beds, pet enclosures (all-season use)
- Customization: Supports arbitrary cutting to meet different space requirements
Notes (Storage, Maintenance, and Return/Exchange Policy)
- Daily Cleaning: For daily use, simply wipe gently with a damp cloth or tissue; no washing required. Please avoid using highly corrosive chemical cleaners.
- Scratch and Damage Prevention: While the leather material has upgraded wear and scratch resistance, if your pet has a severe biting habit or extremely sharp claws, the surface may still be damaged. It is recommended to regularly trim your pet's nails.
- Size and Cutting: This product supports arbitrary cutting and will not fray. If you cut it yourself, returns or exchanges will not be processed for non-product quality issues.
- Ventilation and Odor: Brand new products may have a slight factory leather odor upon unboxing, which is normal and harmless to humans and pets. Placing it in a well-ventilated area for a few days will allow the odor to dissipate naturally.
Product Size, Return/Exchange, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all sizes are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet size, and weight capacity before purchasing; returns, exchanges, or refunds will not be accepted after purchase due to incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are manufactured in China, or may contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; such cases are not considered quality issues or reasons for return/exchange.
Return, Exchange, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing; if the product has been opened, tried, assembled, if packaging tape or box has been torn, if it has pet hair, odor, stains, or any signs of use, we cannot arrange returns, exchanges, or refunds.
- If the product cannot maintain its complete, new, and resalable condition, including damaged packaging, incomplete accessories, lost instructions, removed tags, product damage, or incompleteness, returns, exchanges, or refunds will not be arranged.
- The company will not be responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after the product has been delivered by Pets Thing.
- Minor external packaging compression, incompleteness, stains, or creases caused by the shipping company or delivery process, which do not affect the normal use of the product, are not considered product quality issues.
- If you find obvious omissions, damage, or suspected quality issues upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; the company reserves the right to refuse processing if the deadline is exceeded or information is insufficient.
- For pre-ordered, customized, sourced, clearance, special offer, consumable, hygiene, installed, or assembled products, if specified on the product page or confirmed by customer service, cancellations, returns, or refunds are generally not offered.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and the company will not be responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor scratches, dust, indentations, color differences, minor defects, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you will be responsible for handling and bearing the related risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partners will provide assembly services at your chosen location.
- If you place an order and pay for any assembly or installation service, it means you have agreed to the relevant terms of service; once the order is confirmed, the relevant assembly services cannot be canceled, and payments for installation services will not be refunded. This handling fee and cancellation arrangement do not apply to return/exchange cases accepted according to the company's return/exchange policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property arising from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- If a customer requests the company to cancel an order and refund after payment, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities with separate terms will apply in conjunction with these terms; the refund amount will be based on the actual payment amount, used offers, and services provided.
- The company reserves the right to refuse all unreasonable, malicious, repetitive, overdue, insufficient information, or non-compliant requests for returns, exchanges, refunds, order cancellations, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the limits permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
| Specifications and Dimensions |
50x80cm [Eco-friendly & Odorless], 60x90cm [Cut as desired], 60x120cm【Elastic Anti-Fall Mat】, 80x100cm【Durable and Wear-Resistant】, 80x120cm [Guaranteed Safe], 70x140cm [Knee Protection], 100x140cm [Play as you like], 120x140cm【Easy to clean】 |
|---|
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
