Pawfy Cat's Soothing Teeth Grinding Set - Catnip Kit (3-piece pack)
About Pawfy:
- Taiwan's catnip expert, providing safe and high-quality products.
- Carefully selected raw materials grown in Taiwan, insisting on "Made in Taiwan" to ensure product freshness.
- Using traditional Taiwanese tea-frying methods, the natural aroma of catnip is perfectly preserved, allowing cats to enjoy the purest happiness.
- PAWFY products are all SGS certified, guaranteed to be free of heavy metals, pesticides, additives, and preservatives.
Pawfy Calming & Teeth-Grinding Catnip Set includes:
- Calming Spray - Classic Original 60ml x 1 bottle
- Matatabi Cigar (Cat Cigar) - Classic Original (Matatabi stick covered with catnip) x 1 stick
- Ground Cat Matcha (Catnip Powder) 15ml x 1 bottle
1. Calming Spray - Classic Original:
-
Product Features: Natural formula, extracted from pure catnip essence, and enhanced with veterinarian-recommended pheromones. Safe and reliable, allowing your beloved cat to enjoy a soothing mood and correct inappropriate behaviors anytime, anywhere.
-
Effects of Calming Spray:
i. Attracts and guides to designated locations, corrects inappropriate cat behaviors, such as scratching, biting, urinating in inappropriate places, and other behavioral training.
ii. Reduces stress and anxiety: Soothes emotions. Useful when visiting the vet or when there are strong unfamiliar scents.
iii. Enhances play interest and promotes cat exercise.
-
Ingredients: Calming Spray: Catnip, F3 pheromones, distilled water, Vitamin C & E, sorbic acid
-
How to use: Can be sprayed on pet carriers, pet bags, cat beds, carpets, scratching posts, cat trees, toys, etc.
2. Cat Cigar - Classic Flavor:
-
Product Features: Features a natural matatabi stick as its core, wrapped in catnip, and shaped into a unique cigar. It combines two natural plants that cats love (catnip leaves + matatabi). This cat cigar is not only a toy for cats but also a dental care assistant and mood soother!
-
Effects of Cat Cigar:
i. Oral Health: Chewing on the cat cigar effectively cleans the back teeth, helping to maintain oral health and reduce the need for future dental cleanings.
ii. Soothes Emotions: The outer layer of catnip helps soothe cat emotions, allowing them to relax while playing.
iii. Helps Hairball Expulsion: Catnip is rich in dietary fiber, which can also help cats expel hairballs and maintain intestinal health.
-
Ingredients: Cat Cigar: Matatabi, catnip leaves, agar, catnip powder
-
How to use: Give directly to cats to chew, helping them clean their teeth.
-
Daily Maintenance:
After the cat chews, saliva residue and cat hair remain on the surface of the cigar.
Remove surface attachments, then sun-dry, oven-dry (at 100 degrees), or blow-dry with a hairdryer.
Once dry, store in a sealed test tube to prevent dampness and mold.
3. Ground Cat Matcha (Catnip):
-
Product Features: Processed using tea-making methods, the catnip is ground and then double-sieved, resulting in a full aroma and high concentration, loved by most adult cats.
How to use: Mix with food/wet food, feed directly, or add to water to instantly transform it into a cat drinking essential!
-
Ingredients: Catnip powder
Product Storage:
Pawfy plant products contain no preservatives. Seal the cat cigar after drying; other products should be sealed and stored in a cool, dry place to prevent moisture and mold.
Cultivation and Origin:Taiwan
Little-Known Facts:
Catnip (containing nepetalactone) and Matatabi (containing actinidine), matatabi fruits and gall nuts, are natural ingredients deeply loved by cats. Matatabi gall nuts, in particular, are even more popular with cats than regular matatabi fruits. This is because when small pollinating bees bite matatabi fruits, they leave enzymes that cause a chemical change in the fruit, creating what is known as the "gall effect." Therefore, matatabi fruits and gall nuts are essentially the same fruit, but gall nuts have undergone a special process involving bee bites.
When cats come into contact with catnip or matatabi (especially gall nuts), the vomeronasal organ in their upper palate receives nepetalactone or actinidine. These components bind to receptors in the vomeronasal organ, subsequently affecting the cat's brain and producing a relaxed, euphoric sensation similar to that experienced by humans after drinking alcohol. The effect typically lasts about 5-10 minutes.
Possible reactions in cats include:
-
Relaxed mood, soothed emotions
-
Drowsiness, slower reactions
-
Rolling, rubbing, drooling
-
Running around, playing
-
Purring
-
Excitement
Please note: Kittens may show less noticeable reactions to catnip and matatabi because their vomeronasal organ is not yet fully developed.
Product Size, Returns & Exchanges, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all measurements are taken by hand, please refer to the actual product.
- Please clearly measure the required size, placement space, entrance width, pet body type, and weight capacity before purchasing; we do not accept returns, exchanges, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or minor detail variations between product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are made in China or may contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; such situations do not constitute a quality issue or reason for return or exchange.
Return, Exchange, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been opened, tried, assembled, if packaging tape or boxes have been torn, if it contains pet hair, odor, stains, or any signs of use, we cannot arrange returns, exchanges, or refunds.
- If the product cannot be kept in complete, brand-new, and re-sellable condition, including damaged packaging, incomplete accessories, missing instructions, removed tags, product damage, or incompleteness, returns, exchanges, or refunds will not be arranged.
- Damage to goods caused by human or pet actions, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after delivery by Pets Thing, will not be the responsibility of our company.
- If the outer packaging is squeezed, incomplete, stained, or wrinkled during transportation or delivery, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, complete unboxing video, clear photos, and relevant proof; overdue or insufficient information may result in our company refusing to process the request.
- For pre-ordered, custom-made,代購 (purchasing on behalf of), clearance, discounted, consumable, hygiene products, or assembled/installed products, as specified on the product page or confirmed by customer service, cancellation, returns, exchanges, or refunds are generally not permitted.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and our company will not be responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and handling; minor surface scratches, dust, indentations, color variations, minor imperfections, or handmade marks that do not affect overall use are considered normal and are not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you are responsible for handling and bearing the related risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant service terms; these terms describe how our company or installation partners will provide assembly services at your chosen location.
- If you place and pay for an order for any assembly or installation service, it means you have agreed to the relevant service terms; once the order is confirmed, the relevant assembly services cannot be canceled, and the payment for installation services will not be refunded. This handling fee and cancellation arrangement do not apply to returns or exchanges accepted under our company's return and exchange policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- For customers who request our company to cancel an order and refund after payment, our company will uniformly deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared for shipment, arranged for installation, custom-made, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and provided services.
- Our company reserves the right to refuse any unreasonable, malicious, repeated, overdue, insufficiently documented, or non-compliant requests for returns, exchanges, refunds, order cancellations, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be legally excluded.
Pawfy Cat's Soothing Teeth Grinding Set - Catnip Kit (3-piece pack)
| For | For Cats | Material | Catnip/Silvervine |
|---|---|---|---|
| Use | Catnip/Stress-relieving and teeth-grinding toy |
About Pawfy:
- Taiwan's catnip expert, providing safe and high-quality products.
- Carefully selected raw materials grown in Taiwan, insisting on "Made in Taiwan" to ensure product freshness.
- Using traditional Taiwanese tea-frying methods, the natural aroma of catnip is perfectly preserved, allowing cats to enjoy the purest happiness.
- PAWFY products are all SGS certified, guaranteed to be free of heavy metals, pesticides, additives, and preservatives.
Pawfy Calming & Teeth-Grinding Catnip Set includes:
- Calming Spray - Classic Original 60ml x 1 bottle
- Matatabi Cigar (Cat Cigar) - Classic Original (Matatabi stick covered with catnip) x 1 stick
- Ground Cat Matcha (Catnip Powder) 15ml x 1 bottle
1. Calming Spray - Classic Original:
-
Product Features: Natural formula, extracted from pure catnip essence, and enhanced with veterinarian-recommended pheromones. Safe and reliable, allowing your beloved cat to enjoy a soothing mood and correct inappropriate behaviors anytime, anywhere.
-
Effects of Calming Spray:
i. Attracts and guides to designated locations, corrects inappropriate cat behaviors, such as scratching, biting, urinating in inappropriate places, and other behavioral training.
ii. Reduces stress and anxiety: Soothes emotions. Useful when visiting the vet or when there are strong unfamiliar scents.
iii. Enhances play interest and promotes cat exercise.
-
Ingredients: Calming Spray: Catnip, F3 pheromones, distilled water, Vitamin C & E, sorbic acid
-
How to use: Can be sprayed on pet carriers, pet bags, cat beds, carpets, scratching posts, cat trees, toys, etc.
2. Cat Cigar - Classic Flavor:
-
Product Features: Features a natural matatabi stick as its core, wrapped in catnip, and shaped into a unique cigar. It combines two natural plants that cats love (catnip leaves + matatabi). This cat cigar is not only a toy for cats but also a dental care assistant and mood soother!
-
Effects of Cat Cigar:
i. Oral Health: Chewing on the cat cigar effectively cleans the back teeth, helping to maintain oral health and reduce the need for future dental cleanings.
ii. Soothes Emotions: The outer layer of catnip helps soothe cat emotions, allowing them to relax while playing.
iii. Helps Hairball Expulsion: Catnip is rich in dietary fiber, which can also help cats expel hairballs and maintain intestinal health.
-
Ingredients: Cat Cigar: Matatabi, catnip leaves, agar, catnip powder
-
How to use: Give directly to cats to chew, helping them clean their teeth.
-
Daily Maintenance:
After the cat chews, saliva residue and cat hair remain on the surface of the cigar.
Remove surface attachments, then sun-dry, oven-dry (at 100 degrees), or blow-dry with a hairdryer.
Once dry, store in a sealed test tube to prevent dampness and mold.
3. Ground Cat Matcha (Catnip):
-
Product Features: Processed using tea-making methods, the catnip is ground and then double-sieved, resulting in a full aroma and high concentration, loved by most adult cats.
How to use: Mix with food/wet food, feed directly, or add to water to instantly transform it into a cat drinking essential!
-
Ingredients: Catnip powder
Product Storage:
Pawfy plant products contain no preservatives. Seal the cat cigar after drying; other products should be sealed and stored in a cool, dry place to prevent moisture and mold.
Cultivation and Origin:Taiwan
Little-Known Facts:
Catnip (containing nepetalactone) and Matatabi (containing actinidine), matatabi fruits and gall nuts, are natural ingredients deeply loved by cats. Matatabi gall nuts, in particular, are even more popular with cats than regular matatabi fruits. This is because when small pollinating bees bite matatabi fruits, they leave enzymes that cause a chemical change in the fruit, creating what is known as the "gall effect." Therefore, matatabi fruits and gall nuts are essentially the same fruit, but gall nuts have undergone a special process involving bee bites.
When cats come into contact with catnip or matatabi (especially gall nuts), the vomeronasal organ in their upper palate receives nepetalactone or actinidine. These components bind to receptors in the vomeronasal organ, subsequently affecting the cat's brain and producing a relaxed, euphoric sensation similar to that experienced by humans after drinking alcohol. The effect typically lasts about 5-10 minutes.
Possible reactions in cats include:
-
Relaxed mood, soothed emotions
-
Drowsiness, slower reactions
-
Rolling, rubbing, drooling
-
Running around, playing
-
Purring
-
Excitement
Please note: Kittens may show less noticeable reactions to catnip and matatabi because their vomeronasal organ is not yet fully developed.
Product Size, Returns & Exchanges, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all measurements are taken by hand, please refer to the actual product.
- Please clearly measure the required size, placement space, entrance width, pet body type, and weight capacity before purchasing; we do not accept returns, exchanges, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or minor detail variations between product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are made in China or may contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; such situations do not constitute a quality issue or reason for return or exchange.
Return, Exchange, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been opened, tried, assembled, if packaging tape or boxes have been torn, if it contains pet hair, odor, stains, or any signs of use, we cannot arrange returns, exchanges, or refunds.
- If the product cannot be kept in complete, brand-new, and re-sellable condition, including damaged packaging, incomplete accessories, missing instructions, removed tags, product damage, or incompleteness, returns, exchanges, or refunds will not be arranged.
- Damage to goods caused by human or pet actions, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after delivery by Pets Thing, will not be the responsibility of our company.
- If the outer packaging is squeezed, incomplete, stained, or wrinkled during transportation or delivery, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, complete unboxing video, clear photos, and relevant proof; overdue or insufficient information may result in our company refusing to process the request.
- For pre-ordered, custom-made,代購 (purchasing on behalf of), clearance, discounted, consumable, hygiene products, or assembled/installed products, as specified on the product page or confirmed by customer service, cancellation, returns, exchanges, or refunds are generally not permitted.
Wooden Products, Pet Furniture, Assembly, and Installation Services
- All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and our company will not be responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and handling; minor surface scratches, dust, indentations, color variations, minor imperfections, or handmade marks that do not affect overall use are considered normal and are not quality issues.
- For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you are responsible for handling and bearing the related risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant service terms; these terms describe how our company or installation partners will provide assembly services at your chosen location.
- If you place and pay for an order for any assembly or installation service, it means you have agreed to the relevant service terms; once the order is confirmed, the relevant assembly services cannot be canceled, and the payment for installation services will not be refunded. This handling fee and cancellation arrangement do not apply to returns or exchanges accepted under our company's return and exchange policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- For customers who request our company to cancel an order and refund after payment, our company will uniformly deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared for shipment, arranged for installation, custom-made, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and provided services.
- Our company reserves the right to refuse any unreasonable, malicious, repeated, overdue, insufficiently documented, or non-compliant requests for returns, exchanges, refunds, order cancellations, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be legally excluded.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
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Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
