meoof Non-plug Pet Water Dispenser (Ceramic Stainless Steel | 5000mAh | 2L Capacity)
The meoof cordless pet water dispenser is a high-end smart water dispenser designed for cats and small dogs. It uses wireless power supply technology, eliminating the need for external power and ensuring a continuous supply of fresh water for your beloved pets. This water dispenser combines an upgraded ceramic drinking bowl, a 304 stainless steel antibacterial water bowl, and advanced bio-sensing water dispensing technology. With a smart power management system and a 5000mAh high-capacity lithium battery, it offers an extended battery life (8 hours of charging provides up to 40 days of use), providing a safe, healthy, quiet, and efficient automatic circulating water experience for pets.
【Key Features and Technical Highlights】
-
Upgraded Ceramic Drinking Bowl
- Made from Chaozhou kaolin, fired at 1280°C, the glaze is delicate and smooth, extremely easy to clean, leaving no dirt behind. This high-quality ceramic bowl not only ensures drinking safety but also authentically recreates the natural flowing water effect, attracting pets to drink.
-
304 Stainless Steel Water Bowl
- The food-grade 304 stainless steel water bowl has excellent antibacterial properties, is corrosion-resistant, and easy to clean, effectively preventing "cat acne" (feline chin acne). When sunlight reflects on the water surface, the shimmering effect makes pets very interested in the flowing water.
-
Bio-Sensing Water Dispensing Technology
- Built-in advanced bio-sensor automatically dispenses water when a pet approaches (detection distance ≤ 2 meters), simulating natural water flow and adding interactive fun; it can also switch to continuous water dispensing mode to meet different needs, achieving smart control where "water flows automatically when a pet approaches."
-
Ultra-Long Battery Life and Energy-Saving Design
- Equipped with a 5000mAh polymer lithium battery, it can operate for up to 40 days after an 8-hour charge (varies depending on usage), and supports a quick 3-second battery replacement function, ensuring long-term stable operation in wireless mode.
- The smart power management system automatically adjusts operation status based on water dispensing mode, greatly reducing energy consumption and achieving energy saving and environmental protection.
-
Multi-Layer Filtration and Water Purification
- Utilizes maifan stone and tourmaline filter elements for multi-layer filtration, combined with biochemical cotton, effectively adsorbing residual chlorine, hair, and food residues in the water, balancing the water's pH value, and keeping the water clear and pure, thereby protecting pets' urinary health.
- The filter layers are distinct and fully contact the water flow, providing efficient purification, allowing your pet to enjoy high-quality water like natural spring water at all times.
-
Silent Operation and User-Friendly Design
- The cleverly designed water pump uses a custom sleep mode, with operating sound as low as 30dB, and the sound of flowing water as soft as silk rain, so it won't disturb pets or owners even when used at night.
- The smooth inner wall and smooth water circulation allow for easy full-body cleaning after removing the battery, ensuring cleanliness and hygiene with every use.
-
Capacity and Safety Configuration
- The main body has a 2L capacity, meeting the drinking needs of one adult cat for approximately 5-7 days, with an additional 200ml top water storage design for half a day's emergency drinking water, ensuring worry-free travel.
- The anti-flip lid buckle design prevents pets from opening the lid out of curiosity and also prevents accidental water spills.
【Applicable Scenarios】
- Daily Home Use: Suitable for indoor pet drinking environments, providing a continuous and stable water source to ensure pets have fresh water around the clock.
- Multi-Pet Household Sharing: Depending on usage in different environments, a single pet can enjoy 41 days of battery life, and the water dispenser can also operate normally in multi-pet households. Data is for reference only.
- Nighttime and Quiet Needs: The ultra-low noise design is suitable for nighttime use, allowing both pets and owners to enjoy a quiet and comfortable sleeping environment.
【Product Specifications】
- Product Capacity: 2L
- Water Storage Design: 200ml top water storage
- Battery Capacity: 5000mAh polymer lithium battery
- Charging Time: Approximately 8 hours
- Battery Life: Approximately 40 days for single pet, varies based on actual conditions in multi-pet environments
- Drinking Bowl Material: Food-grade 304 stainless steel
- Ceramic Drinking Bowl: Kaolin glaze fired (1280℃)
- Control Mode: Bio-sensing water dispensing mode and continuous water dispensing mode
- Body Material: ABS shell, applicable temperature 5-40°C
- Product Dimensions: 213 x 204 x 143mm
- Packaging Dimensions: 223 x 223 x 158mm
- Product Weight: Net weight approx. 0.86kg, gross weight approx. 1.2kg (excluding battery, please refer to actual packaging)
【Summary】
The meoof cordless pet water dispenser (lithium battery version), with its advanced bio-sensing water dispensing technology, upgraded ceramic and 304 stainless steel drinking bowls, and multi-layer efficient filtration system, provides a safe, healthy, and efficient automatic drinking water solution for pets. Whether in a single-pet household or a multi-pet environment, it operates with ultra-long battery life and extremely low noise, ensuring pets always have access to fresh and clean water. This water dispenser not only focuses on energy saving and environmental protection but also enhances pets' quality of life through interactive modes, making it an essential component of modern smart pet homes.
Product Size, Exchange & Return and After-Sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements. If there are specific instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually, and a reasonable error of 1-3cm may exist. As all dimensions are measured by hand, please refer to the actual product.
- Please clearly measure the required size, placement space, entrance width, pet body type, and weight-bearing needs before purchasing. We will not accept exchanges, returns, or refunds after purchase due to incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are manufactured in China, or may contain simplified Chinese packaging, simplified Chinese instructions, mainland Chinese specification labels, or original factory packaging. These situations are not considered quality issues or reasons for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing. If the product has been unsealed, tried on, assembled, if packaging tape or boxes have been torn, or if it has pet hair, odor, stains, or any signs of use, exchanges, returns, or refunds cannot be arranged.
- Products that are not in complete, new, and re-sellable condition, including damaged packaging, missing accessories, lost instructions, removed tags, damaged or incomplete products, will not be eligible for exchange, return, or refund.
- This company is not responsible for damages caused by humans or pets, or damages caused by use, storage, cleaning, transportation, installation, or environmental factors after the product has been delivered by Pets Thing.
- If the outer packaging is squeezed, incomplete, stained, or wrinkled due to the shipping company or delivery process, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, complete unboxing video, clear photos, and relevant proof. If overdue or with insufficient information, the company reserves the right to refuse processing.
- For pre-ordered, customized,代購 (purchased on behalf of), clearance, special offer, consumable, hygienic, installed, or assembled products, if clearly stated on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not available.
Wood Products, Pet Furniture, Assembly and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods. Refunds or after-sales arrangements will not be provided after 7 days of receipt, and this company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponges, plastics, and metals may involve extensive manual production and processing. Minor surface scratches, small dust particles, small indentations, slight color differences, minor imperfections, or handmade marks, if they do not affect overall use, are considered normal and not quality issues.
- Regarding assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you are responsible for handling and bearing the relevant risks.
- Please read the relevant service terms carefully before ordering any assembly products or assembly services from the Pets Thing website; these terms describe how this company or installation partners will provide assembly services at your chosen location.
- By placing an order and making payment for any assembly or installation service, you agree to the relevant service terms. Once the order is confirmed, the relevant assembly service cannot be canceled, and the installation service fee will not be refunded. This handling fee and cancellation arrangement do not apply to cases of exchanges or returns accepted according to this company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks associated with use and safety. Pets Thing will not be responsible for any accidents, injuries, or losses to any purchaser, pet, third party, or property occurring due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- If a customer requests this company to cancel an order and issue a refund after payment, 20% of the total order amount will be deducted as an administrative and payment platform handling fee. If the order has already been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, gifts, special offers, or promotional activities with separate terms will apply concurrently with these terms. Refund amounts will be based on the actual payment amount, utilized discounts, and services already provided.
- This company reserves the right to reject all unreasonable, malicious, repetitive, overdue, insufficient information, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
meoof Non-plug Pet Water Dispenser (Ceramic Stainless Steel | 5000mAh | 2L Capacity)
| For | For cats and dogs | Material | ceramic/stainless steel |
|---|---|---|---|
| Use | Smart drinking water/multiple filtration |
The meoof cordless pet water dispenser is a high-end smart water dispenser designed for cats and small dogs. It uses wireless power supply technology, eliminating the need for external power and ensuring a continuous supply of fresh water for your beloved pets. This water dispenser combines an upgraded ceramic drinking bowl, a 304 stainless steel antibacterial water bowl, and advanced bio-sensing water dispensing technology. With a smart power management system and a 5000mAh high-capacity lithium battery, it offers an extended battery life (8 hours of charging provides up to 40 days of use), providing a safe, healthy, quiet, and efficient automatic circulating water experience for pets.
【Key Features and Technical Highlights】
-
Upgraded Ceramic Drinking Bowl
- Made from Chaozhou kaolin, fired at 1280°C, the glaze is delicate and smooth, extremely easy to clean, leaving no dirt behind. This high-quality ceramic bowl not only ensures drinking safety but also authentically recreates the natural flowing water effect, attracting pets to drink.
-
304 Stainless Steel Water Bowl
- The food-grade 304 stainless steel water bowl has excellent antibacterial properties, is corrosion-resistant, and easy to clean, effectively preventing "cat acne" (feline chin acne). When sunlight reflects on the water surface, the shimmering effect makes pets very interested in the flowing water.
-
Bio-Sensing Water Dispensing Technology
- Built-in advanced bio-sensor automatically dispenses water when a pet approaches (detection distance ≤ 2 meters), simulating natural water flow and adding interactive fun; it can also switch to continuous water dispensing mode to meet different needs, achieving smart control where "water flows automatically when a pet approaches."
-
Ultra-Long Battery Life and Energy-Saving Design
- Equipped with a 5000mAh polymer lithium battery, it can operate for up to 40 days after an 8-hour charge (varies depending on usage), and supports a quick 3-second battery replacement function, ensuring long-term stable operation in wireless mode.
- The smart power management system automatically adjusts operation status based on water dispensing mode, greatly reducing energy consumption and achieving energy saving and environmental protection.
-
Multi-Layer Filtration and Water Purification
- Utilizes maifan stone and tourmaline filter elements for multi-layer filtration, combined with biochemical cotton, effectively adsorbing residual chlorine, hair, and food residues in the water, balancing the water's pH value, and keeping the water clear and pure, thereby protecting pets' urinary health.
- The filter layers are distinct and fully contact the water flow, providing efficient purification, allowing your pet to enjoy high-quality water like natural spring water at all times.
-
Silent Operation and User-Friendly Design
- The cleverly designed water pump uses a custom sleep mode, with operating sound as low as 30dB, and the sound of flowing water as soft as silk rain, so it won't disturb pets or owners even when used at night.
- The smooth inner wall and smooth water circulation allow for easy full-body cleaning after removing the battery, ensuring cleanliness and hygiene with every use.
-
Capacity and Safety Configuration
- The main body has a 2L capacity, meeting the drinking needs of one adult cat for approximately 5-7 days, with an additional 200ml top water storage design for half a day's emergency drinking water, ensuring worry-free travel.
- The anti-flip lid buckle design prevents pets from opening the lid out of curiosity and also prevents accidental water spills.
【Applicable Scenarios】
- Daily Home Use: Suitable for indoor pet drinking environments, providing a continuous and stable water source to ensure pets have fresh water around the clock.
- Multi-Pet Household Sharing: Depending on usage in different environments, a single pet can enjoy 41 days of battery life, and the water dispenser can also operate normally in multi-pet households. Data is for reference only.
- Nighttime and Quiet Needs: The ultra-low noise design is suitable for nighttime use, allowing both pets and owners to enjoy a quiet and comfortable sleeping environment.
【Product Specifications】
- Product Capacity: 2L
- Water Storage Design: 200ml top water storage
- Battery Capacity: 5000mAh polymer lithium battery
- Charging Time: Approximately 8 hours
- Battery Life: Approximately 40 days for single pet, varies based on actual conditions in multi-pet environments
- Drinking Bowl Material: Food-grade 304 stainless steel
- Ceramic Drinking Bowl: Kaolin glaze fired (1280℃)
- Control Mode: Bio-sensing water dispensing mode and continuous water dispensing mode
- Body Material: ABS shell, applicable temperature 5-40°C
- Product Dimensions: 213 x 204 x 143mm
- Packaging Dimensions: 223 x 223 x 158mm
- Product Weight: Net weight approx. 0.86kg, gross weight approx. 1.2kg (excluding battery, please refer to actual packaging)
【Summary】
The meoof cordless pet water dispenser (lithium battery version), with its advanced bio-sensing water dispensing technology, upgraded ceramic and 304 stainless steel drinking bowls, and multi-layer efficient filtration system, provides a safe, healthy, and efficient automatic drinking water solution for pets. Whether in a single-pet household or a multi-pet environment, it operates with ultra-long battery life and extremely low noise, ensuring pets always have access to fresh and clean water. This water dispenser not only focuses on energy saving and environmental protection but also enhances pets' quality of life through interactive modes, making it an essential component of modern smart pet homes.
Product Size, Exchange & Return and After-Sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements. If there are specific instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually, and a reasonable error of 1-3cm may exist. As all dimensions are measured by hand, please refer to the actual product.
- Please clearly measure the required size, placement space, entrance width, pet body type, and weight-bearing needs before purchasing. We will not accept exchanges, returns, or refunds after purchase due to incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
- Some products are manufactured in China, or may contain simplified Chinese packaging, simplified Chinese instructions, mainland Chinese specification labels, or original factory packaging. These situations are not considered quality issues or reasons for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing. If the product has been unsealed, tried on, assembled, if packaging tape or boxes have been torn, or if it has pet hair, odor, stains, or any signs of use, exchanges, returns, or refunds cannot be arranged.
- Products that are not in complete, new, and re-sellable condition, including damaged packaging, missing accessories, lost instructions, removed tags, damaged or incomplete products, will not be eligible for exchange, return, or refund.
- This company is not responsible for damages caused by humans or pets, or damages caused by use, storage, cleaning, transportation, installation, or environmental factors after the product has been delivered by Pets Thing.
- If the outer packaging is squeezed, incomplete, stained, or wrinkled due to the shipping company or delivery process, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, complete unboxing video, clear photos, and relevant proof. If overdue or with insufficient information, the company reserves the right to refuse processing.
- For pre-ordered, customized,代購 (purchased on behalf of), clearance, special offer, consumable, hygienic, installed, or assembled products, if clearly stated on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not available.
Wood Products, Pet Furniture, Assembly and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods. Refunds or after-sales arrangements will not be provided after 7 days of receipt, and this company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponges, plastics, and metals may involve extensive manual production and processing. Minor surface scratches, small dust particles, small indentations, slight color differences, minor imperfections, or handmade marks, if they do not affect overall use, are considered normal and not quality issues.
- Regarding assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you are responsible for handling and bearing the relevant risks.
- Please read the relevant service terms carefully before ordering any assembly products or assembly services from the Pets Thing website; these terms describe how this company or installation partners will provide assembly services at your chosen location.
- By placing an order and making payment for any assembly or installation service, you agree to the relevant service terms. Once the order is confirmed, the relevant assembly service cannot be canceled, and the installation service fee will not be refunded. This handling fee and cancellation arrangement do not apply to cases of exchanges or returns accepted according to this company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pet and home environment and bear the risks associated with use and safety. Pets Thing will not be responsible for any accidents, injuries, or losses to any purchaser, pet, third party, or property occurring due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Final Decision Right
- If a customer requests this company to cancel an order and issue a refund after payment, 20% of the total order amount will be deducted as an administrative and payment platform handling fee. If the order has already been shipped, prepared for shipment, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, gifts, special offers, or promotional activities with separate terms will apply concurrently with these terms. Refund amounts will be based on the actual payment amount, utilized discounts, and services already provided.
- This company reserves the right to reject all unreasonable, malicious, repetitive, overdue, insufficient information, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right to make the final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
| Accessories |
Water purifier, +$60 Upgrade to ceramic water fountain, +$80 to purchase 1 filter, +$160 Purchase 1 filter and 1 replacement battery, 1 clean filter element, 5 clean filter elements, 1 battery replacement |
|---|
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
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Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
