Natural, Refreshing and Breathable
Durable, large and washable. Smooth and Burr-Free
Snug fit, moisture-wicking and breathable.Thickened Version
Protects dog's spine
- Reversible with high cost-effectiveness
- High resilience, no deformation
- Whole piece filling, no cotton displacement
- Edging with quilting, no collapse
- 14cm thick, perfect for all seasons
Product Parameters
- Size:
S: 50 x 40cm (for pets up to 3kg)
L: 60 x 50cm (for pets up to 8kg)
XL: 75 x 60cm (for pets up to 15kg)
XXL: 90 x 72cm (for pets up to 25kg) - Weight:
S: 0.37kg
L: 0.65kg
XL: 1kg
XXL: 1.5kg - Material: Artificial fiber, sponge
Precautions
- Regularly wipe the mat surface with a wrung-out damp cloth to keep it clean.
- Avoid prolonged direct sunlight to prevent fading and drying of the mat surface.
- Avoid proximity to fire sources to prevent deformation and bending.
- Do not store in damp or high-temperature areas to prevent mildew.
Product Size, Exchange, Return and After-Sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are specific additional instructions on the product page, they will apply in conjunction with these terms.
Sizes, weight capacity, and applicable body types are for reference only; please measure and confirm yourself before purchasing.
No exchanges or returns are generally allowed for opened, used, wrong size, wrong color, or personal unsuitability.
If an order is canceled and refunded after payment, a 20% processing fee will be deducted from the total order amount.
Once assembly or installation services are confirmed, they cannot be canceled, and related fees will not be refunded.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually, and a reasonable error of 1-3cm may exist; as all sizes are measured by hand, please refer to the actual product.
- Please measure the required size, placement space, entrance width, pet's body size, and weight capacity before purchasing; we do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selected, or personal unsuitability after purchase.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product; the final color, texture, packaging, and accessories are subject to the actual product.
- Some products are made in China, or may contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; such situations are not considered quality issues or reasons for exchange or return.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been opened, tried, assembled, if the packaging tape or box has been torn, if it has hair, odor, stains, or any signs of use, we will not be able to arrange an exchange, return, or refund.
- If the product cannot be kept in its complete, new, and resellable condition, including damaged packaging, missing accessories, lost instructions, removed tags, product damage, or incompleteness, no exchange, return, or refund will be arranged.
- We are not responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after the product has been delivered by Pets Thing.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or delivery process, which do not affect the normal use of the product, are not considered product quality issues.
- If obvious errors, damage, or suspected quality issues are found upon receipt, please contact our company within 48 hours of receipt and provide the order number, complete unboxing video, clear photos, and relevant proof; overdue or insufficient information may result in our refusal to process.
- For pre-ordered, custom-made, purchased on demand, clearance, discounted, consumable, hygiene products, installed, or assembled products, if specified on the product page or confirmed by customer service, generally no cancellation, exchange, return, or refund is allowed.
Wood Products, Pet Furniture, Assembly and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt, and our company is not responsible for consequences caused by related environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor scratches, small dust, small dents, slight color differences, minor flaws, or signs of craftsmanship that do not affect overall use are considered normal and are not quality issues.
- For assembled goods, if problems arise due to personal assembly methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you will be responsible for handling and bearing the related risks.
- Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how our company or installation partners will provide assembly services at your chosen location.
- By placing an order and paying for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, the relevant assembly service cannot be canceled, and the payment for the installation service will not be refunded. This processing fee and cancellation arrangement do not apply to accepted exchange and return cases under our company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fee, and Final Decision Rights
- For customers who have paid and request our company to cancel the order and refund, our company will uniformly deduct 20% of the total order amount as administrative and payment platform processing fees; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be canceled.
- VIP offers, discount codes, gifts, special offers, or promotional activities, if there are additional terms, will apply simultaneously with these terms; the refund amount will be based on the actual payment amount, used offers, and provided services.
- Our company reserves the right to refuse all unreasonable, malicious, repetitive, time-expired, incomplete, or non-compliant exchange, return, refund, order cancellation, and after-sales requests.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
