Nordic Swedish style dual purpose sisal cat nest (small size)
Nordic Swedish Style Cool-Toned Cat Condo
This Nordic-designed multi-functional cat sisal barrel, featuring a tree hole design, combines the advantages of a scratching post, cat bed, and climbing frame. It boasts a stylish appearance and practical functionality.
The semi-enclosed design and large sisal mat fulfill your cat's daily needs.
Dimensions: Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
Enjoy the pleasure of scratching to your heart's content
The barrel wall is covered with a large sisal mat, allowing playful kittens to scratch to their heart's content and release stress without damaging furniture.
Comfortable and stable top bed
A lamb velvet cushion is placed on top, providing comfort, skin-friendliness, and no shedding. It's convenient for daily fur cleaning and gives your cat a designated spot for napping.Practical choice for multi-cat households
The multi-story square barrel design occupies only the space of one chair, giving cats their own little rooms. Nordic design to adorn your home
The simple and elegant Nordic design highlights the product's practical functions. The understated elegant gray adds a touch of sophistication to your cat's dwelling.Gain a full sense of security
The tree hole cat condo offers a safe place to hide, with a spacious interior that provides security without feeling oppressive, allowing cats hidden inside to have sweet dreams.Product Details
Quality Fabric
A combination of stylish sofa fabric and lamb velvet, simple and generous, superior quality, sturdy and durable.Ample Space
The internal space is 30% larger than traditional sisal barrels, with multi-story spaces interconnected, allowing cats to move freely.Double-Sided Sisal
Made from 100% natural sisal, finely woven into a thickened sisal mat, sturdy, scratch-resistant, and doesn't shed.Easy to Clean
Removable and washable lamb velvet cushion, easy to clean fur, always keeping it clean and tidy.Sturdy Panels
The barrel body is made of PVC panels with strong pressure resistance and flexibility, making it sturdy, durable, and not easily damaged.Notes
- Avoid high-temperature washing and direct sunlight;
- Regularly clean the inner pad to reduce bacterial growth.
- Product Material: Lamb velvet, sofa fabric, sisal mat, PVC board
- Product Dimensions: Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
- Notes:
All products are newly manufactured and sealed for transport. Wood materials may have a slight odor, which does not affect health. Simply place in a ventilated area for 3-5 days;
It is recommended to clean with a damp cloth for daily maintenance. Please avoid washing with water;
Cats are curious and wary of unfamiliar items. Initially, it is recommended to place items with a familiar scent inside to guide them appropriately. - In case of any dispute, Pets Thing reserves the right of final decision.
Product Size, Exchange & Refund, and After-Sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Dimensions are measured manually, and a reasonable error of 1-3cm may exist; as all dimensions are measured by hand, please refer to the actual product.
- Please measure the required dimensions, placement space, entrance width, pet size, and weight capacity before purchasing; we do not accept returns, exchanges, or refunds for reasons such as product size mismatch, unsuitable weight capacity, incorrect color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories shall be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese instruction manuals, mainland Chinese specification labels, or original factory packaging; such situations are not considered quality issues or reasons for return or exchange.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tried, assembled, has its packaging tape or box torn, is stained with fur, odors, dirt, or any signs of use, we will not be able to arrange an exchange, return, or refund.
- Products that cannot be kept in a complete, brand new, and resalable condition, including damaged packaging, incomplete accessories, missing instructions, removed tags, damaged or incomplete items, will not be eligible for exchange, return, or refund.
- The company is not responsible for damage to goods caused by humans or pets, or damage caused by use, storage, cleaning, handling, installation, or environmental factors after delivery by Pets Thing.
- If the outer packaging is compressed, incomplete, stained, or wrinkled due to the transportation company or delivery process, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue or insufficient information will result in the company's right to refuse processing.
- For pre-ordered, customized,代購 (purchased on behalf of), clearance, special offer, consumable, hygienic, assembled, or installed items, if specified on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not available.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and the company is not responsible for the consequences caused by relevant environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve a large amount of manual production and processing; minor scratches, dust, indentations, color differences, minor flaws, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- Regarding assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the related risks.
- Please read the relevant terms of service carefully before ordering any assembly products or assembly services from the Pets Thing website; these terms explain how the company or installation partner will provide assembly services at your chosen location.
- By placing an order and making payment for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, the relevant assembly service cannot be canceled, and the payment for the installation service will not be refunded. This handling fee and cancellation arrangement do not apply to cases of exchange or return that have been accepted in accordance with the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and assume the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses incurred by any purchasers, pets, third parties, or property due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Right of Final Decision
- If a customer requests the company to cancel an order and refund after payment, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and services provided.
- The company reserves the right to refuse all unreasonable, malicious, repeated, overdue, insufficient information, or non-compliant exchange, return, refund, order cancellation, and after-sales requests.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Nordic Swedish style dual purpose sisal cat nest (small size)
| For | For Cats | Material | Sisal/Board |
|---|---|---|---|
| Use | Nordic design/tree hole design | Ship | Free Shipping |
Nordic Swedish Style Cool-Toned Cat Condo
This Nordic-designed multi-functional cat sisal barrel, featuring a tree hole design, combines the advantages of a scratching post, cat bed, and climbing frame. It boasts a stylish appearance and practical functionality.
The semi-enclosed design and large sisal mat fulfill your cat's daily needs.
Dimensions: Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
Enjoy the pleasure of scratching to your heart's content
The barrel wall is covered with a large sisal mat, allowing playful kittens to scratch to their heart's content and release stress without damaging furniture.
Comfortable and stable top bed
A lamb velvet cushion is placed on top, providing comfort, skin-friendliness, and no shedding. It's convenient for daily fur cleaning and gives your cat a designated spot for napping.Practical choice for multi-cat households
The multi-story square barrel design occupies only the space of one chair, giving cats their own little rooms. Nordic design to adorn your home
The simple and elegant Nordic design highlights the product's practical functions. The understated elegant gray adds a touch of sophistication to your cat's dwelling.Gain a full sense of security
The tree hole cat condo offers a safe place to hide, with a spacious interior that provides security without feeling oppressive, allowing cats hidden inside to have sweet dreams.Product Details
Quality Fabric
A combination of stylish sofa fabric and lamb velvet, simple and generous, superior quality, sturdy and durable.Ample Space
The internal space is 30% larger than traditional sisal barrels, with multi-story spaces interconnected, allowing cats to move freely.Double-Sided Sisal
Made from 100% natural sisal, finely woven into a thickened sisal mat, sturdy, scratch-resistant, and doesn't shed.Easy to Clean
Removable and washable lamb velvet cushion, easy to clean fur, always keeping it clean and tidy.Sturdy Panels
The barrel body is made of PVC panels with strong pressure resistance and flexibility, making it sturdy, durable, and not easily damaged.Notes
- Avoid high-temperature washing and direct sunlight;
- Regularly clean the inner pad to reduce bacterial growth.
- Product Material: Lamb velvet, sofa fabric, sisal mat, PVC board
- Product Dimensions: Large 37 x 37 x 80cm | Small 38 x 38 x 56cm
- Notes:
All products are newly manufactured and sealed for transport. Wood materials may have a slight odor, which does not affect health. Simply place in a ventilated area for 3-5 days;
It is recommended to clean with a damp cloth for daily maintenance. Please avoid washing with water;
Cats are curious and wary of unfamiliar items. Initially, it is recommended to place items with a familiar scent inside to guide them appropriately. - In case of any dispute, Pets Thing reserves the right of final decision.
Product Size, Exchange & Refund, and After-Sales Terms
By placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Dimensions are measured manually, and a reasonable error of 1-3cm may exist; as all dimensions are measured by hand, please refer to the actual product.
- Please measure the required dimensions, placement space, entrance width, pet size, and weight capacity before purchasing; we do not accept returns, exchanges, or refunds for reasons such as product size mismatch, unsuitable weight capacity, incorrect color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories shall be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese instruction manuals, mainland Chinese specification labels, or original factory packaging; such situations are not considered quality issues or reasons for return or exchange.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been unsealed, tried, assembled, has its packaging tape or box torn, is stained with fur, odors, dirt, or any signs of use, we will not be able to arrange an exchange, return, or refund.
- Products that cannot be kept in a complete, brand new, and resalable condition, including damaged packaging, incomplete accessories, missing instructions, removed tags, damaged or incomplete items, will not be eligible for exchange, return, or refund.
- The company is not responsible for damage to goods caused by humans or pets, or damage caused by use, storage, cleaning, handling, installation, or environmental factors after delivery by Pets Thing.
- If the outer packaging is compressed, incomplete, stained, or wrinkled due to the transportation company or delivery process, but does not affect the normal use of the product, it is not considered a product quality issue.
- If obvious errors, damage, or suspected quality problems are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue or insufficient information will result in the company's right to refuse processing.
- For pre-ordered, customized,代購 (purchased on behalf of), clearance, special offer, consumable, hygienic, assembled, or installed items, if specified on the product page or confirmed by customer service, cancellations, exchanges, or refunds are generally not available.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and the company is not responsible for the consequences caused by relevant environmental factors.
- Pet furniture or products involving materials such as wood panels, rattan, hemp, fabric, sponge, plastic, and metal may involve a large amount of manual production and processing; minor scratches, dust, indentations, color differences, minor flaws, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
- Regarding assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the related risks.
- Please read the relevant terms of service carefully before ordering any assembly products or assembly services from the Pets Thing website; these terms explain how the company or installation partner will provide assembly services at your chosen location.
- By placing an order and making payment for any assembly or installation service, you agree to the relevant terms of service; once the order is confirmed, the relevant assembly service cannot be canceled, and the payment for the installation service will not be refunded. This handling fee and cancellation arrangement do not apply to cases of exchange or return that have been accepted in accordance with the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and assume the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses incurred by any purchasers, pets, third parties, or property due to the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Right of Final Decision
- If a customer requests the company to cancel an order and refund after payment, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
- VIP offers, discount codes, gifts, special offers, or promotional activities, if they have additional terms, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and services provided.
- The company reserves the right to refuse all unreasonable, malicious, repeated, overdue, insufficient information, or non-compliant exchange, return, refund, order cancellation, and after-sales requests.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
| Additional purchase upgrade discount |
$779 Small, +$170 Upgrade to Large Size |
|---|
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
