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Beast Brand Snow Roof 3-layer Sisal Bucket Cat Nest (No installation required | Ready to use)

Regular price $1,819.00 Sale price $1,499.00
  • Cat tree levels: 3
  • • High-quality materials: Combining sisal, soft flannel, and particleboard-grade construction for excellent stability, durability, and quality.
  • Dimensions: 40cm x 40cm x 66cm
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獸牌雪頂3層劍麻桶貓窩 (不用安裝|即買即用)-貓-毛孩物語Pets Thing|香港寵物貓狗用品專門店:IATA寵物飛機籠、寵物手推車、貓爬架貓樹

Beast Brand Snow Roof 3-layer Sisal Bucket Cat Nest (No installation required | Ready to use)

$1,499.00
For For Cats Material Sisal/Flannel
Use Sisal bucket/ready to use Ship Free Shipping
Details
  • Number of layers of the cat climbing frame: 3 layers
  • • High-quality materials: a structure that combines sisal, soft velvet and particle board levels, making it stable and durable with excellent quality.
  • Dimensions: 40cm x 40cm x 66cm

Beast Brand Snow Peak Sisal Cat Barrel – A Warm Winter Den for Your Beloved Cat's Peace of Mind

Product Highlights

  • Three-tier design: A spacious structure measuring 40cm x 40cm x 66cm, suitable for all cat breeds, capable of supporting up to 20kg.
  • High-quality materials: Combines sisal, soft plush fabric, and particleboard-grade construction for stability, durability, and excellent quality.
  • Soft and warm: Selected short plush fabric, skin-friendly and comfortable, ensuring your cat stays warm and cozy even in winter.

Features

  1. Spacious Area for Cats to Stretch and Relax:

    • A large sleeping area of 40cm x 40cm allows your cat to stretch and relax to their heart's content.
    • Suitable for multi-cat households to share the joy of play and rest.
  2. Multi-functional Design:

    • Top tier: A viewing platform with a sisal mat for scratching and relaxation.
    • Middle tier: A semi-enclosed hiding spot to satisfy your cat's need for privacy.
    • Bottom tier: A comfortable sleeping den covered with plush fabric for your cat to nap peacefully.
  3. Stable and Secure Structure:

    • Weighs 24kg, made with solid materials, supports multiple cats simultaneously, stable and wobble-free.
    • High-density sisal surface, scratch-resistant and wear-resistant, won't shed debris with long-term use.
  4. Fun and Practical:

    • Equipped with two soft plush cushions for enhanced comfort.
    • Includes two fun small balls to attract your cat's attention and add to playtime enjoyment.
  5. Convenient to Use:

    • No assembly required: Ready to use right out of the box, saving you the hassle of assembly.
    • Easy to clean and maintain for worry-free use.

Why choose the Beast Brand Snow Peak Sisal Cat Barrel?

  • Provides a warm, safe environment, giving your cat peace of mind in winter.
  • Combines functionality with aesthetics, making it the perfect addition to your cat's corner at home.
  • The sisal surface satisfies your cat's scratching needs while protecting your furniture.

Provide your beloved cat with a warm, comfortable, and fun living space! This multi-tier cat tree combines climbing, scratching, hiding, and sleeping, making it an ideal product for every cat owner.

  • In case of any dispute, Pets Thing reserves the right of final decision.
Please read before purchasing

Product Size, Return & Exchange, and After-Sales Terms

By placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are specific additional instructions on the product page, they will apply in conjunction with these terms.

Sizes, weight capacities, and applicable body types are for reference only. Please measure and confirm before purchasing.
Products that have been unsealed, used, do not fit, have the wrong color chosen, or do not meet personal needs are generally not eligible for return or exchange.
If an order cancellation and refund are requested after payment, 20% of the total order amount will be deducted as a handling fee.
Assembly or installation services, once confirmed, cannot be canceled, and related fees will not be refunded.
Size, Color, Packaging, and Origin Description
  • Sizes are measured manually, and a reasonable error of 1-3cm may exist; as all dimensions are measured by hand, please refer to the actual product.
  • Please measure the required size, placement space, entrance width, pet size, and weight capacity before purchasing; we do not accept requests for exchange, return, or refund after purchase due to product size discrepancies, unsuitable weight capacity, incorrect color selection, or not meeting personal needs.
  • Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
  • Some products are made in China, or contain Simplified Chinese packaging, Simplified Chinese instruction manuals, domestic specification labels, or original factory packaging; these situations are not considered quality issues or reasons for return or exchange.
Return, Exchange, and Refund Restrictions
  • To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing; if the product has been unsealed, tried on, assembled, if packaging tape or boxes have been torn off, or if it has pet hair, odors, stains, or any signs of use, we cannot arrange an exchange, return, or refund.
  • Products that are not kept in complete, brand new, and resalable condition, including damaged packaging, missing accessories, lost instruction manuals, removed tags, damaged or incomplete products, will not be eligible for exchange, return, or refund.
  • This company is not responsible for damage caused by human or pet actions, or damage occurring after delivery by Pets Thing due to usage, storage, cleaning, transportation, installation, or environmental factors.
  • Minor external packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or delivery process, which do not affect the normal use of the product, are not considered product quality issues.
  • If obvious errors, damage, or suspected quality issues are found upon receipt, please contact us within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue requests or insufficient information may be refused.
  • For pre-ordered, customized, proxy-purchased, clearance, discounted, consumable, hygienic, installed, or assembled products, if specified on the product page or confirmed by customer service, cancellation, exchange, or refund are generally not available.
Wooden Products, Pet Furniture, Assembly, and Installation Services
  • All wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; after 7 days of receipt, no refunds or after-sales arrangements will be provided, and this company is not responsible for the consequences caused by such environmental factors.
  • Pet furniture or products involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve a large amount of manual production and processing; minor scratches, small dust specks, small indentations, slight color differences, minor imperfections, or manual traces that do not affect overall use are considered normal and not quality issues.
  • Regarding assembly items, if problems arise due to personal assembly methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage methods, you are responsible for handling and bearing the associated risks.
  • Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant service terms; these terms describe how this company or its installation partners will provide assembly services at your chosen location.
  • By placing an order and paying for any assembly or installation services, you agree to the relevant service terms; once the order is confirmed, the relevant assembly services cannot be canceled, and the installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to exchange or return cases accepted in accordance with this company's return and exchange policy.
  • All purchasers must assess whether the product is suitable for their pets and home environment and assume the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to purchasers, pets, third parties, or property resulting from the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee, and Right of Final Decision
  • For customers who have paid and request this company to cancel an order and refund, this company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
  • VIP offers, discount codes, gifts, special offers, or promotional activities, if specific terms apply, will apply concurrently with these terms; the refund amount will be based on the actual payment amount, used discounts, and services provided.
  • This company reserves the right to refuse all unreasonable, malicious, repeated, time-barred, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
  • In case of any dispute, Pets Thing reserves the right of final decision to the extent permitted by law; these terms do not affect consumer rights that cannot be excluded by law.

Latest Exclusive Offers

Choose the best for your furry friend and discover our exclusive discounts and selected offers.

New VIP Program 加入 Pets Thing VIP 會員,最高全館 8 折 Join Pets Thing VIP, up to 20% off storewide

Pets Thing VIP Membership

Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.

Regular Member 8% OFF Silver Member 10% OFF Gold Member 15% OFF Platinum Member 20% OFF
The VIP program launched on 1 July 2026. Cumulative spending is calculated from the new program start date. VIP discounts cannot be used together with other offers.
Join VIP now
Spend $4000, Get $400 Off Exclusive Full-Amount Discount

Exclusive Full-Amount Discount

Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!

pet400
* Cannot be combined with other discount codes.
Shop all products now
New Member Welcome Gift Subscribe now and get 5% off your first order

Subscribe to our latest offers

Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.

Subscribe now
20% Off Accessories 20% off pet carrier accessories

Latest Pet Carrier Offer

Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.

travel20off
Note: Both the "Pet Carrier" and "Water Dispenser/Other Pet Carrier Accessories" must be in the shopping cart to use the coupon. (Cannot be combined with other discounts)
Shop Pet Carrier Products Now
Save $50 Get $50 off a pet stroller

Latest Pet Stroller Offer

Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.

stroller50
Shop Latest Pet Strollers Now
Save $80 Get $80 off cat trees

Latest Cat Tree Offer

Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.

climber80
Shop Latest Cat Trees Now
Half Price Filter Water Dispenser and Half Price Filter Offer

Water Dispenser and Filter Add-on Offer

Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.

feed
Note: Both the "Water Dispenser" and "Filter" must be in the shopping cart to use the coupon.
Choose a Water Dispenser Now
Get $30 for a review Show Off Your Pet's Beautiful Photos Program

Show Off Your Pet's Beautiful Photos Program

Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.

(No code, system will automatically issue)
* Store credit will be sent directly to your member account after the review is approved.
Log in to your account to review
Buy 2 Get 10% Off Dog Harness & Leash Series Offer

Leatheraft Harness & Leash Offer

Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.

leatheraft
* Cannot be combined with other discount codes.
Choose Dog Harnesses Now
Buy 2 Get 12% Off Canadian Pet Supplements Offer

Canadian Pet Supplements Offer

Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.

canada
* Cannot be combined with other discount codes.
Shop Canadian Supplements Now
Buy 2 Get $100 Off Pet Testing Series Offer

Pet Testing Series Offer

Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.

herodna
* Cannot be combined with other discount codes.
Shop Pet Testing Products Now

Latest Exclusive Offers

Choose the best for your furry friend and discover our exclusive discounts and selected offers.

New VIP Program 加入 Pets Thing VIP 會員,最高全館 8 折 Join Pets Thing VIP, up to 20% off storewide

Pets Thing VIP Membership

Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.

Regular Member 8% OFF Silver Member 10% OFF Gold Member 15% OFF Platinum Member 20% OFF
The VIP program launched on 1 July 2026. Cumulative spending is calculated from the new program start date. VIP discounts cannot be used together with other offers.
Join VIP now
Spend $4000, Get $400 Off Exclusive Full-Amount Discount

Exclusive Full-Amount Discount

Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!

pet400
* Cannot be combined with other discount codes.
Shop all products now
New Member Welcome Gift Subscribe now and get 5% off your first order

Subscribe to our latest offers

Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.

Subscribe now
20% Off Accessories 20% off pet carrier accessories

Latest Pet Carrier Offer

Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.

travel20off
Note: Both the "Pet Carrier" and "Water Dispenser/Other Pet Carrier Accessories" must be in the shopping cart to use the coupon. (Cannot be combined with other discounts)
Shop Pet Carrier Products Now
Save $50 Get $50 off a pet stroller

Latest Pet Stroller Offer

Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.

stroller50
Shop Latest Pet Strollers Now
Save $80 Get $80 off cat trees

Latest Cat Tree Offer

Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.

climber80
Shop Latest Cat Trees Now
Half Price Filter Water Dispenser and Half Price Filter Offer

Water Dispenser and Filter Add-on Offer

Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.

feed
Note: Both the "Water Dispenser" and "Filter" must be in the shopping cart to use the coupon.
Choose a Water Dispenser Now
Get $30 for a review Show Off Your Pet's Beautiful Photos Program

Show Off Your Pet's Beautiful Photos Program

Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.

(No code, system will automatically issue)
* Store credit will be sent directly to your member account after the review is approved.
Log in to your account to review
Buy 2 Get 10% Off Dog Harness & Leash Series Offer

Leatheraft Harness & Leash Offer

Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.

leatheraft
* Cannot be combined with other discount codes.
Choose Dog Harnesses Now
Buy 2 Get 12% Off Canadian Pet Supplements Offer

Canadian Pet Supplements Offer

Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.

canada
* Cannot be combined with other discount codes.
Shop Canadian Supplements Now
Buy 2 Get $100 Off Pet Testing Series Offer

Pet Testing Series Offer

Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.

herodna
* Cannot be combined with other discount codes.
Shop Pet Testing Products Now

Return, Exchange, and Refund Policy

To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.

Delivery and Receipt Guidelines

  • Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
  • Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
  • Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
  • If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
  • Each order is limited to a single delivery address.
  • Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
  • If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
  • We do not accept refund applications due to delays in goods transportation caused by the pandemic.

⚠️ Order Cancellation and Handling Fee Notice

For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.

Situations Not Eligible for Return or Exchange

The following situations will not be eligible for exchange, return, or refund processing:

  1. We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
  2. To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
  3. The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
  4. The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
  5. Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
  6. Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
  7. All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
  8. Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
  9. Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.

Exchange Policy and Procedure

  • Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
  • Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
  • Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
  • Exchange Standard:
    - If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
    - If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product.
  • Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
  • Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
  • Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
  • Our company reserves the right to refuse all unreasonable exchange or return requests.

Contact Us

If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:

WhatsApp Customer Service +852 9584 1597
Email Support contact@petsthing.com.hk

Return, Exchange, and Refund Policy

To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.

Delivery and Receipt Guidelines

  • Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
  • Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
  • Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
  • If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
  • Each order is limited to a single delivery address.
  • Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
  • If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
  • We do not accept refund applications due to delays in goods transportation caused by the pandemic.

⚠️ Order Cancellation and Handling Fee Notice

For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.

Situations Not Eligible for Return or Exchange

The following situations will not be eligible for exchange, return, or refund processing:

  1. We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
  2. To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
  3. The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
  4. The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
  5. Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
  6. Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
  7. All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
  8. Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
  9. Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.

Exchange Policy and Procedure

  • Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
  • Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
  • Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
  • Exchange Standard:
    - If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
    - If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product.
  • Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
  • Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
  • Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
  • Our company reserves the right to refuse all unreasonable exchange or return requests.

Contact Us

If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:

WhatsApp Customer Service +852 9584 1597
Email Support contact@petsthing.com.hk

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