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Hong Kong developed ENKI sterilizing and deodorizing ozone water pet cleaning gun (no chemical substances)
-10%
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Hong Kong developed ENKI sterilizing and deodorizing ozone water pet cleaning gun (no chemical substances)

Regular price $2,250.00 Sale price $2,030.00
  • Directly electrolyzes water to produce safe and stable ozonated water
  • Decomposes odor-causing substances and destroys bacteria
  • No chemicals or essential oils, zero residue
  • Absolutely safe, can be sprayed directly on skin for cleaning
  • Can be used at home or when out and about
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Hong Kong developed ENKI sterilizing and deodorizing ozone water pet cleaning gun (no chemical substances)

$2,030.00
For For Cats and Dogs Material Plastic
Use Sterilization and deodorization/chemical-free Ship Free Shipping
Details
  • Directly electrolyze clean water to produce safe and stable ozone water
  • Decompose to produce odorous substances and destroy bacteria
  • No chemical ingredients and essential oils, zero residue
  • Absolutely safe and can be sprayed directly on the skin to cleanse
  • Can be used at home or when going out

ENKI Sanitizing and Deodorizing Ozone Water Pet Cleaning Gun (Hong Kong Research & Development) Video Introduction

Just add water to create ozone water, which quickly sanitizes and deodorizes for pets.

Given that most pet deodorizing products on the market contain chemicals, pets may have allergic reactions, and long-term use can affect the health of both pets and owners.

Therefore, the Hong Kong brand ActionHK developed the ENKI (Eco-friendly・Natural・Kleaning・Intelligence) deodorizing and cleaning machine specifically for current pet deodorizing needs, which can be used at home or outdoors: for deodorizing litter boxes, handling pet waste outdoors, and cleaning indoor pet toilets.

Disinfection/Deodorization of Pet Environments
  • Pet toilets
  • Pet beds
  • Pet toys
  • Pet-friendly homes
  • Hospital equipment
  • Environmental disinfection
Method for Deodorizing and Sanitizing Litter Boxes
  1. Scoop out feces or clumps.
  2. Spray evenly and turn over a few times.
Outdoor Pet Waste Management
  1. Urine: Spray an appropriate amount directly onto all urine stains.
  2. Feces: After cleaning up feces, spray an appropriate amount onto the stained area.
Indoor Pet Toilet Cleaning
  1. Remove the pee pad.
  2. Spray an appropriate amount.
  3. Wipe dry; repeat steps 2 and 3 if necessary.
Ozone Water Production Principle and Features
Ozone water kills over 99% of bacteria and viruses.
The ENKI deodorizing and cleaning machine uses Diamond Polarization Electrolytic Technology (DPET) to directly electrolyze a portion of clean water to produce safe and stable ozone water.
When ozone water acts on organic matter and bacteria on surfaces, in addition to sterilization, it can break down odor-producing substances, thereby achieving a fundamental deodorizing effect.
Using electrochemical principles, tap water is electrolyzed to produce ozone water. Ozone water destroys the organelles, DNA, and RNA of bacteria, disrupting their metabolism and leading to their death. It disinfects, sterilizes, and deodorizes target items, then reverts to water, being non-toxic and harmless, truly healthy and eco-friendly.
The ENKI sanitizing and deodorizing cleaning machine has a wide range of uses, contains no chemicals, and offers great value for money!
  • Just use clean water; press the button to immediately convert it into ozone water and spray.
  • Automatically decomposes into water and oxygen after use, very environmentally friendly.
  • No chemical ingredients or essential oils, zero residue.
  • Can decompose organic matter, excellent deodorizing performance.
  • Absolutely safe, will not harm owners or pets, can be sprayed directly on skin for cleaning.
High-Efficiency Disinfection · Rapid Deodorization
In nature, ozone is generally produced in the air after thunderstorms, which purifies the air and environment. Ozone is a natural deodorizer and sterilizer, which is why we usually smell a refreshing scent outdoors after thunderstorms. This scent is ozone.
Ozone is a highly unstable molecule that quickly decomposes into oxygen. Using this principle, we produce safe ozone water for immediate deodorization and sterilization. After use, only water and oxygen remain, thus having no impact on humans, animals, or the environment, achieving an environmentally friendly effect with no secondary pollution.
No Consumables, Economical, Safe, and Non-toxic
The ENKI deodorizing and cleaning machine is compact and portable, suitable for all occasions, not just pets! Its usage: charge and add water to use. The cost per milliliter is more than one-fortieth of that of general chemical deodorizers. It offers extremely high value for money, is safe and environmentally friendly! Most importantly, it can deodorize and sterilize, making pets healthier!
The ENKI deodorizing and cleaning machine is suitable for any location, harmless to humans and animals; just charge it and add water, then press the button to continuously spray safe and stable ozone water, which can sterilize and deodorize in a very short time!
  • No chemical ingredients
  • No fragrances or essential oils
  • Uses only water
  • Deodorizes and sterilizes
  • Highest value for money (general deodorizers cost at least 40 times more per milliliter than this machine)
  • No secondary pollution
No Consumables, Economical, Safe, and Non-toxic
  • Uses tap water, no other consumables needed
  • No need to add any chemical agents
  • Green, environmentally friendly, and safe
Safety Certifications
  • FCC U.S. Federal Communications Commission
  • CE European Conformity
  • PSE Japan Electrical Appliance and Material Safety Act
  • RoHS EU Directive on the Restriction of Hazardous Substances
  • CCC China Compulsory Product Certification
Product Parameters
  • Product Model: ES1-A
  • Product Material: PC / ABS
  • Product Weight (empty net weight): 315g
  • Product Dimensions: 17 x 5.5 x 21.8cm
  • Water Capacity: 140ml
  • Water Temperature: 5°C – 30°C
  • Operating Temperature: 5°C – 40°C
  • Battery: 1000 mAh / 7.4V Li-Ion (USB TYPE-C charging)
  • Water Quality Requirement: Potable water ≤ 250ppm hardness (RO water preferred)
  • Developed in Hong Kong, Made in China
  • *After 3000 uses, the machine may begin to age, meaning the ozone concentration may start to decrease, but it will still have a certain level of sterilizing and deodorizing ability! The ozone water produced by ENKI has a concentration of 1.0-1.5ppm, and generally 0.5ppm is sufficient for sterilization!
Please read before purchasing

Product Size, Exchange & Refund, and After-Sales Terms

By placing and paying for an order on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements; if there are special instructions on the product page, they will apply in conjunction with these terms.

Sizes, weight capacities, and applicable body types are for reference only. Please measure and confirm before purchasing.
Generally, opened, used, incorrect size, wrong color, or personal needs not met items are non-exchangeable/non-refundable.
If you request to cancel an order and refund after payment, 20% of the total order amount will be deducted as a handling fee.
Assembly or installation services, once confirmed, cannot be canceled, and related fees will not be refunded.
Size, Color, Packaging, and Origin Description
  • Sizes are measured manually, and a reasonable error of 1-3cm may exist; as all measurements are taken by hand, please refer to the actual product.
  • Please measure the required dimensions, placement space, entrance width, pet size, and weight capacity before purchasing; exchanges, returns, or refunds will not be accepted for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or personal needs not met after purchase.
  • Due to shooting light, shooting equipment, display settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. The final color, texture, packaging, and accessories should be based on the actual product.
  • Some products are manufactured in China, or may include simplified Chinese packaging, simplified Chinese instruction manuals, mainland Chinese specification labels, or original factory packaging; these situations do not constitute a quality issue or a reason for exchange or return.
Exchange, Return, and Refund Restrictions
  • To avoid contagious diseases and hygiene risks, please consider your pet's needs before purchasing; if the product has been opened, tried, assembled, if packaging tape or boxes have been torn off, or if it has pet hair, odors, stains, or any signs of use, no exchange, return, or refund will be arranged.
  • If the goods are not kept in complete, new, and resalable condition, including damaged packaging, incomplete accessories, missing instruction manuals, removed tags, damaged or incomplete goods, no exchange, return, or refund will be arranged.
  • The company will not be responsible for any damage caused by human or pet actions, or damage caused by use, storage, cleaning, transportation, installation, or environmental factors after the goods are delivered by Pets Thing.
  • If the outer packaging is squeezed, incomplete, stained, or wrinkled due to the shipping company or delivery process, but does not affect the normal use of the product, it is not considered a product quality issue.
  • If any obvious errors, damage, or suspected quality problems are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, complete unboxing video, clear photos, and relevant proof; overdue or insufficient information may result in the company's refusal to process the request.
  • For pre-ordered, custom-made, special order, clearance, discounted, consumable, hygiene products, or items that have been installed or assembled, if specified on the product page or confirmed by customer service, generally no cancellation, exchange, or refund will be provided.
Wood Products, Pet Furniture, Assembly & Installation Services
  • All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may change due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt, and the company will not be responsible for the consequences caused by related environmental factors.
  • Pet furniture or products involving wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal materials may involve extensive manual production and processing; minor scratches, small dust particles, small indentations, slight color differences, minor imperfections, or handmade marks on the surface, if they do not affect overall use, are considered normal and not quality issues.
  • For assembled goods, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable use environment, or pet usage methods, you are responsible for handling and bearing the related risks.
  • Before ordering any assembly products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partners will provide assembly services at your chosen location.
  • If you place and pay for any assembly or installation services, it means you have agreed to the relevant terms of service; once the order is confirmed, related assembly services cannot be canceled, and the installation service fees will not be refunded. This handling fee and cancellation arrangement do not apply to exchange or refund cases accepted in accordance with the company's exchange and refund policy.
  • All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks of use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Handling Fee & Final Decision Rights
  • For customers who have paid and then request the company to cancel the order and refund, the company will deduct 20% of the total order amount as an administrative and payment platform handling fee; if the order has been shipped, prepared, arranged for installation, customized, or handed over to the supplier, it may not be eligible for cancellation.
  • If VIP offers, discount codes, free gifts, special prices, or promotional activities have additional terms, they will apply in conjunction with these terms; the refund amount will be based on the actual payment amount, used discounts, and services provided.
  • The company reserves the right to reject all unreasonable, malicious, repetitive, expired, insufficient information, or non-compliant exchange, return, refund, order cancellation, and after-sales requests.
  • In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.

Latest Exclusive Offers

Choose the best for your furry friend and discover our exclusive discounts and selected offers.

New VIP Program 加入 Pets Thing VIP 會員,最高全館 8 折 Join Pets Thing VIP, up to 20% off storewide

Pets Thing VIP Membership

Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.

Regular Member 8% OFF Silver Member 10% OFF Gold Member 15% OFF Platinum Member 20% OFF
The VIP program launched on 1 July 2026. Cumulative spending is calculated from the new program start date. VIP discounts cannot be used together with other offers.
Join VIP now
Spend $4000, Get $400 Off Exclusive Full-Amount Discount

Exclusive Full-Amount Discount

Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!

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* Cannot be combined with other discount codes.
Shop all products now
New Member Welcome Gift Subscribe now and get 5% off your first order

Subscribe to our latest offers

Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.

Subscribe now
20% Off Accessories 20% off pet carrier accessories

Latest Pet Carrier Offer

Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.

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Note: Both the "Pet Carrier" and "Water Dispenser/Other Pet Carrier Accessories" must be in the shopping cart to use the coupon. (Cannot be combined with other discounts)
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Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.

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Latest Cat Tree Offer

Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.

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Half Price Filter Water Dispenser and Half Price Filter Offer

Water Dispenser and Filter Add-on Offer

Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.

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Note: Both the "Water Dispenser" and "Filter" must be in the shopping cart to use the coupon.
Choose a Water Dispenser Now
Get $30 for a review Show Off Your Pet's Beautiful Photos Program

Show Off Your Pet's Beautiful Photos Program

Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.

(No code, system will automatically issue)
* Store credit will be sent directly to your member account after the review is approved.
Log in to your account to review
Buy 2 Get 10% Off Dog Harness & Leash Series Offer

Leatheraft Harness & Leash Offer

Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.

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* Cannot be combined with other discount codes.
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Buy 2 Get 12% Off Canadian Pet Supplements Offer

Canadian Pet Supplements Offer

Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.

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* Cannot be combined with other discount codes.
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Buy 2 Get $100 Off Pet Testing Series Offer

Pet Testing Series Offer

Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.

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* Cannot be combined with other discount codes.
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Latest Exclusive Offers

Choose the best for your furry friend and discover our exclusive discounts and selected offers.

New VIP Program 加入 Pets Thing VIP 會員,最高全館 8 折 Join Pets Thing VIP, up to 20% off storewide

Pets Thing VIP Membership

Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.

Regular Member 8% OFF Silver Member 10% OFF Gold Member 15% OFF Platinum Member 20% OFF
The VIP program launched on 1 July 2026. Cumulative spending is calculated from the new program start date. VIP discounts cannot be used together with other offers.
Join VIP now
Spend $4000, Get $400 Off Exclusive Full-Amount Discount

Exclusive Full-Amount Discount

Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!

pet400
* Cannot be combined with other discount codes.
Shop all products now
New Member Welcome Gift Subscribe now and get 5% off your first order

Subscribe to our latest offers

Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.

Subscribe now
20% Off Accessories 20% off pet carrier accessories

Latest Pet Carrier Offer

Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.

travel20off
Note: Both the "Pet Carrier" and "Water Dispenser/Other Pet Carrier Accessories" must be in the shopping cart to use the coupon. (Cannot be combined with other discounts)
Shop Pet Carrier Products Now
Save $50 Get $50 off a pet stroller

Latest Pet Stroller Offer

Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.

stroller50
Shop Latest Pet Strollers Now
Save $80 Get $80 off cat trees

Latest Cat Tree Offer

Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.

climber80
Shop Latest Cat Trees Now
Half Price Filter Water Dispenser and Half Price Filter Offer

Water Dispenser and Filter Add-on Offer

Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.

feed
Note: Both the "Water Dispenser" and "Filter" must be in the shopping cart to use the coupon.
Choose a Water Dispenser Now
Get $30 for a review Show Off Your Pet's Beautiful Photos Program

Show Off Your Pet's Beautiful Photos Program

Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.

(No code, system will automatically issue)
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Buy 2 Get 10% Off Dog Harness & Leash Series Offer

Leatheraft Harness & Leash Offer

Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.

leatheraft
* Cannot be combined with other discount codes.
Choose Dog Harnesses Now
Buy 2 Get 12% Off Canadian Pet Supplements Offer

Canadian Pet Supplements Offer

Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.

canada
* Cannot be combined with other discount codes.
Shop Canadian Supplements Now
Buy 2 Get $100 Off Pet Testing Series Offer

Pet Testing Series Offer

Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.

herodna
* Cannot be combined with other discount codes.
Shop Pet Testing Products Now

Return, Exchange, and Refund Policy

To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.

Delivery and Receipt Guidelines

  • Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
  • Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
  • Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
  • If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
  • Each order is limited to a single delivery address.
  • Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
  • If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
  • We do not accept refund applications due to delays in goods transportation caused by the pandemic.

⚠️ Order Cancellation and Handling Fee Notice

For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.

Situations Not Eligible for Return or Exchange

The following situations will not be eligible for exchange, return, or refund processing:

  1. We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
  2. To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
  3. The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
  4. The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
  5. Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
  6. Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
  7. All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
  8. Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
  9. Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.

Exchange Policy and Procedure

  • Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
  • Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
  • Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
  • Exchange Standard:
    - If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
    - If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product.
  • Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
  • Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
  • Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
  • Our company reserves the right to refuse all unreasonable exchange or return requests.

Contact Us

If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:

WhatsApp Customer Service +852 9584 1597
Email Support contact@petsthing.com.hk

Return, Exchange, and Refund Policy

To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.

Delivery and Receipt Guidelines

  • Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
  • Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
  • Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
  • If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
  • Each order is limited to a single delivery address.
  • Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
  • If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
  • We do not accept refund applications due to delays in goods transportation caused by the pandemic.

⚠️ Order Cancellation and Handling Fee Notice

For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.

Situations Not Eligible for Return or Exchange

The following situations will not be eligible for exchange, return, or refund processing:

  1. We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
  2. To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
  3. The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
  4. The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
  5. Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
  6. Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
  7. All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
  8. Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
  9. Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.

Exchange Policy and Procedure

  • Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
  • Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
  • Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
  • Exchange Standard:
    - If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
    - If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product.
  • Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
  • Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
  • Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
  • Our company reserves the right to refuse all unreasonable exchange or return requests.

Contact Us

If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:

WhatsApp Customer Service +852 9584 1597
Email Support contact@petsthing.com.hk

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