WOOFO Dog Waterproof Raincoat Charge Adventure Dog Raincoat Dog Raincoat (Yellow)
#Professional High-Performance Dog Rain Jacket
Rain Poncho
Hood | Integrated Hood
Recommended Use | Windless/Light Rain
Body Coverage 75％
Ease of Wear 100%
The WOOFO Rain Poncho is designed to help dogs handle daily rainy weather outings. It offers strong waterproof performance, is lightweight and not bulky, very easy to put on and take off, and fits well, providing less restriction for dogs.Rain Poncho
Put it on quickly and go immediatelyHuman professional outdoor jacket manufacturing standards
HYDROREPEL 10000mm/m²
Professional waterproof fabric
Waterproof and lightweight Professional seam-sealing technology
Ultra-lightweight
2XS size weighs only 137g, same as a bag of chipsDesign Details
Quick release buckle | Super convenient
5-dimensional adjustability | Better fit
High-visibility reflective strip | Safer at night
Soft hind leg straps | No chafing
Transparent brim | Unobstructed vision[Main Fabric] 100% Polyester
It is recommended to hand wash separately with clean water or a mild detergent at room temperature, using a gentle and mild washing method. Avoid prolonged soaking, avoid using bleach or detergents containing bleaching ingredients, and do not wring forcefully.Product Parameters
WOOFO Dog Rain Jacket/Trench Coat for reference |
|||||
|---|---|---|---|---|---|
| Size | Back Length | Weight | Max Neck Circumference | Max Chest Circumference | Dog Breed |
| 2XS | 22-27cm | 2.5-4kg | 50cm | 58cm | Shih Tzu; Back length 21cm; Weight 7kg |
| XS | 27-32cm | 3.5-10kg | 58cm | 60cm | Westie; Back length 25cm; Weight 8kg |
| S | 32-37cm | 6.5-11kg | 62cm | 65cm | Shiba Inu; Back length 39cm; Weight 11kg |
| M | 37-44cm | 10-18kg | 63cm | 70cm | Corgi; Back length 37cm; Weight 13kg |
| L | 44-52cm | 15-30kg | 68cm | 75cm | Shepherd; Back length 56cm; Weight 19kg |
| XL | 52-60cm | 20-35kg | 70cm | 85cm | Labrador; Back length 60cm; Weight 27kg |
| 2XL | 60-68cm | 28-40kg | 80cm | 100cm | Golden Retriever; Back length 62cm; Weight 31kg |
| 3XL | 68-78cm | 32-50kg | 88cm | 105cm | Husky; Back length 68cm; Weight 60kg |
- Material: Polyester
- The size chart is for reference only, and there may be errors in the sizes of different styles of clothing.
When putting on or taking off clothes for your pet, do not use excessive force to prevent damage to the buckles.
Correct measurement method: All measurements should be taken twice or more to prevent errors due to the dog's lack of cooperation.
When measuring, do not press down on the fur; gently measure along the dog's fur.
The colors of the items shown on the dogs in the images may slightly differ from the actual product due to lighting and post-production effects. They are for reference only. The flat lay images show colors closer to the actual product.
Product Size, Exchange & Return, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are special instructions on the product page, they shall apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all measurements are taken manually, please refer to the actual product.
- Please clearly measure the required size, placement space, entrance width, pet body type, and weight capacity needs before purchasing; we do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories shall be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; these situations are not considered quality issues or reasons for return or exchange.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing; if the product has been opened, tried on, assembled, had its packaging tape or box torn, is stained with fur, odors, dirt, or any signs of use, exchanges, returns, or refunds cannot be arranged.
- If the product cannot maintain its complete, new, and resalable condition, including damaged packaging, incomplete accessories, lost instructions, removed tags, damaged or incomplete product, no exchange, return, or refund will be arranged.
- The company is not responsible for damages caused by human or pet actions, or damages resulting from use, storage, cleaning, transportation, installation, or environmental factors after Pets Thing delivers the product.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or delivery process that do not affect the normal use of the product are not considered product quality issues.
- If obvious errors, damages, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue or insufficient information may result in the company's refusal to process the request.
- Pre-order, custom-made,代購 (purchasing agent), clearance, special offer, consumables, hygiene products, installed or assembled products, as specified on the product page or confirmed by customer service, generally do not allow cancellation, exchange, or refund.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt. The company is not responsible for consequences caused by related environmental factors.
- Pet furniture or items involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor surface scratches, small dust, minor indentations, slight color differences, minor defects, or handmade marks, if they do not affect overall use, are considered normal and not quality issues.
- For assembled items, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage, you are responsible for handling and bearing the related risks.
- Before ordering any assembled products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partners will provide assembly services at your chosen location.
- If you place and pay for an order for any assembly or installation service, it means you have agreed to the relevant terms of service; once the order is confirmed, related assembly services cannot be canceled, and the fees for installation services will not be refunded. This processing fee and cancellation arrangement do not apply to accepted exchange or return cases under the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks associated with use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fee, and Final Decision Rights
- If a customer requests the company to cancel an order and issue a refund after payment, the company will deduct 20% of the total order amount as an administrative and payment platform processing fee; if the order has been shipped, prepared, installation arranged, custom-made, or handed over to the supplier, cancellation may not be possible.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, shall apply in conjunction with these terms; the refund amount will be based on the actual payment amount, used discounts, and services provided.
- The company reserves the right to refuse all unreasonable, malicious, repeated, expired, insufficiently documented, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
WOOFO Dog Waterproof Raincoat Charge Adventure Dog Raincoat Dog Raincoat (Yellow)
| For | For Dogs | Material | polyester/fabric |
|---|---|---|---|
| Use | Waterproof and windproof/easy to put on and take off | Ship | Free Shipping |
#Professional High-Performance Dog Rain Jacket
Rain Poncho
Hood | Integrated Hood
Recommended Use | Windless/Light Rain
Body Coverage 75％
Ease of Wear 100%
The WOOFO Rain Poncho is designed to help dogs handle daily rainy weather outings. It offers strong waterproof performance, is lightweight and not bulky, very easy to put on and take off, and fits well, providing less restriction for dogs.Rain Poncho
Put it on quickly and go immediatelyHuman professional outdoor jacket manufacturing standards
HYDROREPEL 10000mm/m²
Professional waterproof fabric
Waterproof and lightweight Professional seam-sealing technology
Ultra-lightweight
2XS size weighs only 137g, same as a bag of chipsDesign Details
Quick release buckle | Super convenient
5-dimensional adjustability | Better fit
High-visibility reflective strip | Safer at night
Soft hind leg straps | No chafing
Transparent brim | Unobstructed vision[Main Fabric] 100% Polyester
It is recommended to hand wash separately with clean water or a mild detergent at room temperature, using a gentle and mild washing method. Avoid prolonged soaking, avoid using bleach or detergents containing bleaching ingredients, and do not wring forcefully.Product Parameters
WOOFO Dog Rain Jacket/Trench Coat for reference |
|||||
|---|---|---|---|---|---|
| Size | Back Length | Weight | Max Neck Circumference | Max Chest Circumference | Dog Breed |
| 2XS | 22-27cm | 2.5-4kg | 50cm | 58cm | Shih Tzu; Back length 21cm; Weight 7kg |
| XS | 27-32cm | 3.5-10kg | 58cm | 60cm | Westie; Back length 25cm; Weight 8kg |
| S | 32-37cm | 6.5-11kg | 62cm | 65cm | Shiba Inu; Back length 39cm; Weight 11kg |
| M | 37-44cm | 10-18kg | 63cm | 70cm | Corgi; Back length 37cm; Weight 13kg |
| L | 44-52cm | 15-30kg | 68cm | 75cm | Shepherd; Back length 56cm; Weight 19kg |
| XL | 52-60cm | 20-35kg | 70cm | 85cm | Labrador; Back length 60cm; Weight 27kg |
| 2XL | 60-68cm | 28-40kg | 80cm | 100cm | Golden Retriever; Back length 62cm; Weight 31kg |
| 3XL | 68-78cm | 32-50kg | 88cm | 105cm | Husky; Back length 68cm; Weight 60kg |
- Material: Polyester
- The size chart is for reference only, and there may be errors in the sizes of different styles of clothing.
When putting on or taking off clothes for your pet, do not use excessive force to prevent damage to the buckles.
Correct measurement method: All measurements should be taken twice or more to prevent errors due to the dog's lack of cooperation.
When measuring, do not press down on the fur; gently measure along the dog's fur.
The colors of the items shown on the dogs in the images may slightly differ from the actual product due to lighting and post-production effects. They are for reference only. The flat lay images show colors closer to the actual product.
Product Size, Exchange & Return, and After-Sales Terms
By placing and paying for an order on the Pets Thing website, you acknowledge, understand, and agree to the following product terms and after-sales arrangements; if there are special instructions on the product page, they shall apply in conjunction with these terms.
Size, Color, Packaging, and Origin Description
- Sizes are measured manually and may have a reasonable error of 1-3cm; as all measurements are taken manually, please refer to the actual product.
- Please clearly measure the required size, placement space, entrance width, pet body type, and weight capacity needs before purchasing; we do not accept exchanges, returns, or refunds for reasons such as incorrect product size, unsuitable weight capacity, wrong color selection, or not meeting personal needs after purchase.
- Due to factors such as shooting light, shooting equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between the product images and the actual product. The final color, texture, packaging, and accessories shall be based on the actual product.
- Some products are made in China or contain simplified Chinese packaging, simplified Chinese instructions, mainland specifications labels, or original factory packaging; these situations are not considered quality issues or reasons for return or exchange.
Exchange, Return, and Refund Restrictions
- To avoid contagious diseases and hygiene risks, please consider your pet's usage needs before purchasing; if the product has been opened, tried on, assembled, had its packaging tape or box torn, is stained with fur, odors, dirt, or any signs of use, exchanges, returns, or refunds cannot be arranged.
- If the product cannot maintain its complete, new, and resalable condition, including damaged packaging, incomplete accessories, lost instructions, removed tags, damaged or incomplete product, no exchange, return, or refund will be arranged.
- The company is not responsible for damages caused by human or pet actions, or damages resulting from use, storage, cleaning, transportation, installation, or environmental factors after Pets Thing delivers the product.
- External packaging compression, incompleteness, stains, or wrinkles caused by the shipping company or delivery process that do not affect the normal use of the product are not considered product quality issues.
- If obvious errors, damages, or suspected quality issues are found upon receipt, please contact the company within 48 hours of receipt and provide the order number, a complete unboxing video, clear photos, and relevant proof; overdue or insufficient information may result in the company's refusal to process the request.
- Pre-order, custom-made,代購 (purchasing agent), clearance, special offer, consumables, hygiene products, installed or assembled products, as specified on the product page or confirmed by customer service, generally do not allow cancellation, exchange, or refund.
Wood Products, Pet Furniture, Assembly, and Installation Services
- All wood products, including cat trees, scratching posts, cat houses, and pet furniture, may undergo changes due to uncontrollable factors such as weather, humidity, rain, thermal expansion and contraction, storage environment, or usage methods; no refunds or after-sales arrangements will be provided after 7 days of receipt. The company is not responsible for consequences caused by related environmental factors.
- Pet furniture or items involving materials such as wood panels, rattan surfaces, hemp, fabric, sponge, plastic, and metal may involve extensive manual production and processing; minor surface scratches, small dust, minor indentations, slight color differences, minor defects, or handmade marks, if they do not affect overall use, are considered normal and not quality issues.
- For assembled items, if problems arise due to personal installation methods, failure to follow instructions, uneven placement, loose screws, unsuitable usage environment, or pet usage, you are responsible for handling and bearing the related risks.
- Before ordering any assembled products or assembly services from the Pets Thing website, please carefully read the relevant terms of service; these terms describe how the company or installation partners will provide assembly services at your chosen location.
- If you place and pay for an order for any assembly or installation service, it means you have agreed to the relevant terms of service; once the order is confirmed, related assembly services cannot be canceled, and the fees for installation services will not be refunded. This processing fee and cancellation arrangement do not apply to accepted exchange or return cases under the company's exchange and return policy.
- All purchasers must assess whether the product is suitable for their pets and home environment and bear the risks associated with use and safety; Pets Thing will not be responsible for any accidents, injuries, or losses to any purchasers, pets, third parties, or property caused by the installation, use, storage, or misuse of the product.
Order Cancellation, Refund Processing Fee, and Final Decision Rights
- If a customer requests the company to cancel an order and issue a refund after payment, the company will deduct 20% of the total order amount as an administrative and payment platform processing fee; if the order has been shipped, prepared, installation arranged, custom-made, or handed over to the supplier, cancellation may not be possible.
- VIP offers, discount codes, free gifts, special offers, or promotional activities, if they have additional terms, shall apply in conjunction with these terms; the refund amount will be based on the actual payment amount, used discounts, and services provided.
- The company reserves the right to refuse all unreasonable, malicious, repeated, expired, insufficiently documented, or non-compliant requests for exchange, return, refund, order cancellation, and after-sales service.
- In case of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law; these terms do not affect consumer rights that cannot be excluded by law.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
Latest Exclusive Offers
Choose the best for your furry friend and discover our exclusive discounts and selected offers.
Pets Thing VIP Membership
Spend more, unlock higher tiers, and enjoy stronger storewide member discounts, birthday-month perks, and member activity alerts.
Exclusive Full-Amount Discount
Unlimited pet love! Spend $4000 across the entire store and enter the discount code at checkout to enjoy a massive $400 discount. This applies to everything from main food and toys to large accessories!
Subscribe to our latest offers
Subscribe now and enjoy 5% off your first order (for purchases over $400).
* Cannot be combined with other discount codes.
Latest Pet Carrier Offer
Purchase an airline-approved pet carrier and get 20% off a water dispenser or other pet carrier accessories.
Latest Pet Stroller Offer
Purchase a pet stroller and enter the discount code to enjoy a $50 discount.
* Cannot be combined with other discounts.
Latest Cat Tree Offer
Spend $600 on cat trees and enter the discount code to enjoy an $80 discount.
* Cannot be combined with other discounts.
Water Dispenser and Filter Add-on Offer
Purchase a water dispenser and add a filter in the same order, then enter the discount code at checkout to get the filter for half price.
* Cannot be combined with other discount codes.
Show Off Your Pet's Beautiful Photos Program
Good things are meant to be shared! After purchasing any product, upload a photo of your pet with the product on the product page and leave a Google review. Upon verification, you will receive $30 store credit for your next purchase.
Leatheraft Harness & Leash Offer
Upgrade your dog's gear with high-quality and safe new equipment! Purchase any 2 items from the "Dog Harness & Leash" series and enter the discount code at checkout to enjoy a 10% discount.
Canadian Pet Supplements Offer
Protect your pet's health! Purchase any 2 items from the "Canadian Pet Supplements" series and enter the discount code at checkout to enjoy a 12% discount.
Pet Testing Series Offer
Deeply understand your pet's genes and health! Purchase any 2 items from the "Pet Testing" series and enter the discount code at checkout to enjoy a massive $100 discount.
| size |
2XS: Back length 22-27cm; weight 2.5-4kg, XS: Back length 27-32cm; weight 3.5-10kg, S: Back length 32-37cm; weight 6.5-11kg, M: Back length 37-44cm; weight 10-18kg, L: Back length 44-52cm; weight 15-30kg, XL: Back length 52-60cm; weight 20-35kg, 2XL: Back length 60-68cm; weight 28-40kg, 3XL: Back length 68-78cm; weight 32-50kg |
|---|
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
Return, Exchange, and Refund Policy
To protect the rights of both parties, please carefully read the following after-sales and service terms established by Pets Thing. Placing an order signifies your agreement and acceptance of the following terms and conditions.
Delivery and Receipt Guidelines
- Please do not reject the product when it is dispatched. Delivery and notifications will be handled by the courier company. If you find any issues after receiving the goods, please take photos immediately for proof and contact Pets Thing customer service.
- Please note that any additional charges incurred due to refusal of delivery or failure to collect the package within the specified time will be borne by the customer.
- Our company will not be liable for any damage, delay, or non-delivery of goods caused by the courier company or adverse weather conditions (such as Typhoon Signal No. 8 or above, or Black Rainstorm Warning).
- If the customer chooses self-pickup as the collection method, the pickup period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays, and public holidays). Failure to pick up within the specified period will be considered an abandoned order.
- Each order is limited to a single delivery address.
- Our company is not responsible for non-delivery or delays caused by incomplete or incorrect recipient address, phone number, name, or delivery information provided by the customer. Customers should follow up or contact SF Express directly.
- If the customer entrusts the delivery person to leave the goods at the door of the address or with the building management for collection, the customer shall bear the risk of loss or damage to the goods.
- We do not accept refund applications due to delays in goods transportation caused by the pandemic.
⚠️ Order Cancellation and Handling Fee Notice
For customers who have already paid but request our company to cancel the order and issue a refund, our company will deduct 20% of the total order amount as a handling fee. Once an order is confirmed, related assembly services cannot be canceled, and the payment for installation services will not be refunded.
Situations Not Eligible for Return or Exchange
The following situations will not be eligible for exchange, return, or refund processing:
- We do not accept returns or exchanges due to personal reasons such as incorrect product size, wrong color selection, or not meeting personal needs after purchase. It is recommended to confirm clearly before purchasing.
- To avoid contagious diseases, please consider the needs of your pet before purchasing. If the product has been unsealed and used (e.g., packaging tape or box has been torn off), returns or exchanges will not be accepted.
- The goods are not in their original complete packaging, or are damaged, broken, or incomplete.
- The goods are damaged by human error, or damage occurred after Pets Thing delivered the product.
- Packaging is crushed, incomplete, or wrinkled due to the transportation company (but does not affect the normal use of the product).
- Product image colors may have some color difference due to shooting lighting conditions or individual screen settings; the actual product shall prevail. No exchange service will be provided due to color difference issues.
- All wooden products (including cat trees, scratching posts, cat houses, etc.) may be affected by uncontrollable factors such as weather conditions (e.g., humidity, rain, thermal expansion and contraction). No refunds or after-sales arrangements will be provided after 7 days of receipt. Our company is not responsible for consequences caused by environmental factors.
- Pet furniture (such as wooden boards, rattan surfaces, hemp materials, etc.) involves a large amount of manual production and undergoes multiple manual processes before shipment. Minor scratches, dust, or small imperfections on the surface are considered normal (and do not affect overall use) and are not quality issues. Please consider carefully before placing an order.
- Regarding assembled goods, any problems arising from individual installation methods must be handled by the customer. All purchasers must bear the safety risks of use, and Pets Thing will not be responsible for any accidents or injuries occurring to any purchasers.
Exchange Policy and Procedure
- Exchange Period: If there is a product quality issue, or the product item/quantity does not match the order, please contact customer service immediately on the day of delivery. You can request an exchange within 7 days from the date of receipt. Requests made after this period will not be accepted.
- Return Period: After making an exchange request, please return the item to our warranty center within 3 days. Requests made after this period will not be accepted.
- Proof of Exchange: The order number and original valid receipt must be presented at the time of exchange. Each order is limited to one exchange.
-
Exchange Standard:
- If the product issue affects overall operation, the replacement product must be returned with complete packaging and accessories.
- If the product issue affects only partial operation, Pets Thing will replace the problematic part, not the entire product. - Shipping Costs: All shipping costs incurred due to returns or exchanges must be borne by the customer.
- Processing Time: Return processing takes one to three weeks (calculated from the date of receipt of the returned item). Once the process is complete, customer service will notify the customer of the details.
- Refund Arrangement: Our company generally does not offer refund services. If a refund is agreed upon by our company, Pets Thing will use the same payment method used by the customer at the time of purchase for the refund. Please note that refund times may vary depending on different banks or credit card companies.
- Our company reserves the right to refuse all unreasonable exchange or return requests.
Contact Us
If you need to return or exchange an item or have any inquiries, please feel free to contact Pets Thing Customer Service:
