LUCKY PET pet (cat and dog) allergen test Pet Allergy Test

Because genetic testing or allergy testing will be carried out at home, different owners will also encounter problems and need to be answered. Here we list common questions for cat and dog owners so that everyone can understand the product information.

Pets receiving gifts for Christmas? What are the smart choices for furry kids to spend Christmas?

In 2023, we recommend 4 categories of pet Christmas gifts to give your furry children a happy Christmas!

While you are busy picking out Christmas gifts for your family and friends, you cannot ignore your pets at home.

Although the owners and pets have no idea about the holiday, in fact, just by their excited reaction of shaking their heads and wagging their tails in circles after receiving the gifts, you can know that they actually like the universal celebration of Christmas!

Pets Thing Christmas Pet Gift Deals

Worried about preparing Christmas gifts for your furry kids? Pets Thing has selected a variety of best-selling pet Christmas gifts for you to give your furry child an unforgettable Christmas!

2023 Christmas pet gift discount*

Offer 1: Spend $400 and enjoy 🎄 5 % off Offer 2: Spend $1,200 and get a free 🎁 Christmas pet hat (original price $379)

*Subject to terms and conditions, this promotional offer cannot be used in conjunction with other discount codes. In case of any dispute, Pets Thing reserves the right of final decision.

Notes on discounts

• Offer 2: Regarding the gift of Christmas hats, please write the style in the order remarks field on the checkout page of the shopping cart. If you do not fill in the style, the style will be randomly sent. The style will be one of the following:
  Click here to view Christmas hat styles

Subscribe to the latest offers

When you subscribe to us now, you will enjoy a 5% discount on your first order (available when you purchase over $400). Cannot be used in conjunction with other discount codes.

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Latest offers for airplane cages

When you purchase an aircraft cage, you can purchase a drinking fountain or other aircraft cage accessories at a 20% discount. The discount code: travel20off｜cannot be used in conjunction with other discounts.

Note: You need to put the aircraft cage and drinking fountain or other aircraft cage accessories in the shopping cart at the same time to use the coupon.

Go watch the plane now Cage products

Latest offers on trolleys

You can now enjoy a $50 discount when purchasing a stroller. Coupon code: stroller50｜Cannot be used in conjunction with other discounts.

Go and see the latest cages now Trolley

Latest deals on cat climbing frames

When you purchase a cat climbing frame over $600, you can enjoy an $80 discount. Coupon code: climber80｜Cannot be used in conjunction with other discounts.

Go and see the latest cat climbing frame now

Please do not reject the product when it is sent out. If you have any questions after receiving the product, please take a photo and save it immediately, and contact the Pets Thing customer service department. Please note that if the product is rejected or not picked up within the time limit, the resulting surcharge will be borne by the customer.

Refund applications for delays in delivery of goods due to the epidemic will not be accepted.

The following situations will not be exempted from the replacement arrangement:

1. We do not accept returns, exchanges or refunds for reasons of non-conforming items after shopping. It is recommended to ask clearly before buying
2. Items are found to have been purchased or not desired after delivery.
3. The goods are damaged by man-made.
4. The product has been opened or used (for example, the packaging tape or box has been removed).
5. The item has not been properly packaged, has been damaged, damaged or is incomplete.
6. The color of the product picture may have some chromatic aberration due to the different shooting lighting environment or personal screen settings.
7. Pet furniture, such as wooden boards, rattan surfaces, hemp materials, etc., involves a lot of manual production, and will go through multiple layers of manual processing before shipment. Small scratches, small dust or small defects on the surface are normal (does not affect the overall use) , non-quality issues, please consider carefully before placing an order.
8. If the customer entrusts the deliveryman to deliver the goods to the door of the address or the management office for collection, the customer shall be responsible for the risk of loss or damage of the goods.
9. After the order is confirmed, the related assembly service cannot be canceled and the payment for the installation service will not be refunded.

• Where the customer has already paid, but requests the company to cancel the order and refund, the company will deduct the following handling fees from the refund:
• The company will deduct 20% of the total order amount as a handling fee
• Please pay attention to the following rules when returning or exchanging goods:

1. If there is a problem with the quality of the product, a replacement request can be made within 7 days from the date of receipt, and the overdue will not be accepted.
2. After submitting a replacement request, please return it to our maintenance center within 3 days, overdue will not be accepted.
3. The original copy of the order code and valid receipt must be presented when exchanging goods.
4. Limit one exchange per order.
5. If the problem of the product affects the overall operation, the replaced product must be returned together with the complete packaging and accessories.
6. If the product problem affects part of the operation, Pets Thing will replace the problematic part instead of all.
7. All shipping costs incurred for returning or exchanging products shall be borne by the customer.
8. It takes one to three weeks to process the return procedure (calculated from the date of receipt of the return). After the procedure is completed, the Pets Thing Customer Service Department will notify the customer of the details.
9. Pets Thing is not responsible for any damage to the product after delivery.
10. If the product item or quantity does not match the order, please contact Pets Thing customer service immediately on the day of delivery.
11. Reasons for exchanges, returns or refunds will not be accepted after purchase because the size of the product does not match or does not meet the needs.
12. In order to avoid contact with sexually transmitted diseases, please consider the needs of your own furkids before purchasing, so as to avoid future sales disputes. If your product has been opened and used, it cannot be returned or exchanged.
13. If a refund is required, Pets Thing will choose the payment method of the customer at that time as the relative refund method. That is, if the customer chooses to pay by credit card, Pets Thing will refund to the customer's credit card account. Please note that refund times vary with different banks or credit card companies.
14. The company does not provide refund service.
15. The company has the right to refuse all unreasonable requests for replacement or return.
16. If the delivery address, phone number, name or delivery information provided by the customer is incomplete or incorrect, resulting in the failure or delay of the delivery, the company will not be responsible, please follow up or contact SF Express by yourself.
17. In case of any dispute, Pets Thing reserves the right of final decision.
18. Pets Thing reserves the right to change the above terms and conditions without prior notice.

For returns or exchanges, please contact Pets Thing Customer Service Department:
WhatsApp: +852 9584 1597

In case of any dispute, Pets Thing reserves the right of final decision.