{"product_id":"floating-biothane®-ball-tug","title":"Dirty Pet Gear Floating BioThane® Ball Tug | Dog Toy | Shipped Directly from Canada","description":"\u003cp\u003eGet Dirty Pet Gear Floating BioThane® Ball Tug, featuring original style, sizing\/capacity, and purchasing information, delivered directly from Canada to Hong Kong. Please choose the appropriate style based on your dog's actual measurements, intended use, and the original manufacturer specifications below.\u003c\/p\u003e\u003ch2\u003eProduct Features\u003c\/h2\u003e\u003cul\u003e\n\n\u003cli\u003eGet Dirty Pet Gear interactive dog toy\u003c\/li\u003e\n\n\u003cli\u003eOriginal style and size information listed on the product page\u003c\/li\u003e\n\n\u003cli\u003eSuitable for use under owner supervision\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003ch2\u003eDimensions and Product Specifications\u003c\/h2\u003e\u003ctable\u003e\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eOriginal English Name\u003c\/th\u003e\n\n\u003ctd\u003eFloating BioThane® Ball Tug\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eBrand\u003c\/th\u003e\n\n\u003ctd\u003eGet Dirty Pet Gear\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eSuitable Pets\u003c\/th\u003e\n\n\u003ctd\u003eDogs\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eProduct Category\u003c\/th\u003e\n\n\u003ctd\u003eDog Toys\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eDimensions\/Capacity\u003c\/th\u003e\n\n\u003ctd\u003e12\"; 8\"; 2.5\"; 5\/8\"\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eOfficial Style\u003c\/th\u003e\n\n\u003ctd\u003eCustom Standard\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eMaterial\/Composition\u003c\/th\u003e\n\n\u003ctd\u003ePer original manufacturer product information and labels\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\u003c\/table\u003e\u003ch2\u003eUsage and Care Tips\u003c\/h2\u003e\u003cul\u003e\n\n\u003cli\u003ePlease select the appropriate size based on your dog's size and chewing habits.\u003c\/li\u003e\n\n\u003cli\u003eFor use under owner supervision only; not intended to replace long-term chew toys.\u003c\/li\u003e\n\n\u003cli\u003eRemove immediately if damaged, if parts become loose, or if there are small components that could be swallowed.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003csection class=\"petsthing-canada-direct-terms\"\u003e\u003ch3\u003eDirect Shipping from Canada and Procurement Notice\u003c\/h3\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eEstimated Shipping Time:\u003c\/strong\u003e Items are shipped directly from Canada to Hong Kong. Estimated delivery is generally 10–14 working days after payment and order confirmation; working days exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada. Actual time may be affected by supply, flights, customs clearance, logistics, or weather.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eProcurement and Warranty:\u003c\/strong\u003e This item is procured\/shipped directly from Canada. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided. Pets Thing does not provide commercial warranty services such as repairs, replacement parts, or technical support.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCheck Before Ordering:\u003c\/strong\u003e Please verify the size, color, intended use, pet size, and suitability yourself. Once an order is submitted to the original store in Canada for processing, requests for cancellations, returns, or exchanges due to change of mind, incorrect specifications, or improper fit are generally not accepted.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003ePackaging and Shipping:\u003c\/strong\u003e Brands may update packaging, labels, color schemes, or non-core details. Minor indentations on outer boxes caused by long-distance transport that do not affect the product's functionality are generally not considered product quality issues.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"petsthing-product-terms\"\u003e\u003cspan class=\"petsthing-product-terms__eyebrow\"\u003ePlease read before purchasing\u003c\/span\u003e\n\u003ch3 id=\"petsthing-product-terms-title\"\u003eProduct Dimensions, Returns, and After-Sales Terms\u003c\/h3\u003e\n\n\u003cp class=\"petsthing-product-terms__intro\"\u003eBy placing an order and making payment on the Pets Thing website, you acknowledge that you have read, understood, and agreed to the following product terms and after-sales arrangements. If specific instructions are provided on the product page, they shall apply in conjunction with these terms.\u003c\/p\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary\"\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eDimensions, weight capacity, and suitable pet sizes are for reference only; please measure and confirm before purchasing.\u003c\/div\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eItems that have been opened, used, do not fit, have the wrong color, or do not meet personal requirements are generally not eligible for return or exchange.\u003c\/div\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eRequests for order cancellation and refund after payment will incur a 20% processing fee deducted from the total order amount.\u003c\/div\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eAssembly or installation services cannot be cancelled once confirmed; related payments are non-refundable.\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdetails open=\"\"\u003e\n\u003csummary\u003eDimensions, Colors, Packaging, and Origin Notice\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eDimensions are measured manually and may have a reasonable margin of error of 1-3cm; since all measurements are done by hand, please refer to the actual product.\u003c\/li\u003e\n\n\u003cli\u003ePlease measure the required dimensions, available space, entry width, pet size, and weight capacity requirements clearly before purchasing. We do not accept exchanges, returns, or refunds for reasons such as incorrect size, weight capacity issues, wrong color selection, or items not meeting personal needs after purchase.\u003c\/li\u003e\n\n\u003cli\u003eDue to factors such as lighting, equipment, monitor settings, and different production batches, there may be slight color differences or detail variations between product images and the actual item. Please refer to the actual product for the final color, texture, packaging, and accessories.\u003c\/li\u003e\n\n\u003cli\u003eSome products are made in China and may contain simplified Chinese packaging, simplified Chinese manuals, mainland specification labels, or original manufacturer packaging; these do not constitute quality issues or reasons for return or exchange.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eRestrictions on Exchanges, Returns, and Refunds\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eTo avoid health risks and the spread of infectious diseases, please consider your pet's needs carefully before purchasing. If a product has been opened, tested, assembled, had its packaging tape or box torn, or is found to have pet hair, odors, stains, or any signs of use, we are unable to arrange an exchange, return, or refund.\u003c\/li\u003e\n\n\u003cli\u003eItems that are not kept in their complete, brand-new, and resalable condition—including damaged packaging, missing accessories, lost manuals, removed tags, or damaged\/incomplete goods—will not be eligible for exchange, return, or refund.\u003c\/li\u003e\n\n\u003cli\u003eWe are not responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, transportation, installation, or environmental factors after the product has been delivered by Pets Thing.\u003c\/li\u003e\n\n\u003cli\u003eMinor crushing, incomplete packaging, stains, or wrinkles on outer packaging caused by courier or delivery processes that do not affect the normal use of the product are not considered quality issues.\u003c\/li\u003e\n\n\u003cli\u003eIf obvious errors, damage, or suspected quality issues are found upon receipt, please contact us within 48 hours of delivery and provide the order number, a complete unboxing video, clear photos, and relevant proof. We reserve the right to refuse requests submitted after this period or with insufficient information.\u003c\/li\u003e\n\n\u003cli\u003ePre-orders, custom orders, procurement items, clearance goods, special offers, consumables, hygiene products, and installed or assembled items are generally not eligible for cancellation, return, exchange, or refund, unless otherwise stated on the product page or confirmed by customer service.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eWooden Products, Pet Furniture, Assembly, and Installation Services\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eAll wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may be affected by uncontrollable factors such as weather, humidity, rain, thermal expansion\/contraction, storage environment, or method of use. We do not provide refunds or after-sales service after 7 days from receipt, and we are not responsible for consequences arising from these environmental factors.\u003c\/li\u003e\n\n\u003cli\u003ePet furniture or products involving materials such as wood, rattan, sisal, fabric, sponge, plastic, and metal may involve significant manual production and processing. Minor scratches, dust, indentations, color variations, minor flaws, or handmade marks are considered normal and are not quality issues, provided they do not affect overall use.\u003c\/li\u003e\n\n\u003cli\u003eFor assembled products, if issues arise due to personal assembly techniques, failure to follow instructions, uneven placement, loose screws, unsuitable environment, or pet usage, you are responsible for resolving the matter and bearing the associated risks.\u003c\/li\u003e\n\n\u003cli\u003eBefore ordering any assembly products or services from the Pets Thing website, please read the relevant service terms carefully; these terms explain how we or our installation partners provide services based on the location you select.\u003c\/li\u003e\n\n\u003cli\u003eBy placing an order and paying for any assembly or installation service, you agree to the relevant service terms. Once the order is confirmed, assembly services cannot be cancelled, and installation fees are non-refundable. This fee and cancellation policy do not apply to returns\/exchanges accepted under our return policy.\u003c\/li\u003e\n\n\u003cli\u003eAll customers must assess whether a product is suitable for their pet and home environment and assume all risks related to its use and safety. Pets Thing will not be liable for any accidents, injuries, or losses incurred by customers, pets, third parties, or property resulting from the installation, use, storage, or misuse of any product.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eOrder Cancellation, Refund Processing Fees, and Final Decision Rights\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eFor any order cancellation and refund requests made after payment, we will deduct 20% of the total order amount as an administrative and payment platform processing fee. If the order has already been shipped, prepared for dispatch, scheduled for installation, custom-made, or processed by the supplier, cancellation may not be possible.\u003c\/li\u003e\n\n\u003cli\u003eIf separate terms apply to VIP offers, discount codes, gifts, special offers, or promotional activities, they will apply alongside these terms. Refund amounts will be calculated based on the actual amount paid, benefits used, and services provided.\u003c\/li\u003e\n\n\u003cli\u003eWe reserve the right to refuse any unreasonable, malicious, repetitive, expired, incomplete, or non-compliant requests for exchange, return, refund, order cancellation, or after-sales service.\u003c\/li\u003e\n\n\u003cli\u003eIn case of any dispute, Pets Thing reserves the right of final decision to the extent permitted by law. These terms do not affect mandatory consumer rights that cannot be excluded by law.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003c\/section\u003e","brand":"Get Dirty Pet Gear","offers":[{"title":"Custom Standard Model","offer_id":67731031294188,"sku":"PT-TOY-GDP-5288263868","price":579.0,"currency_code":"HKD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/5853\/0481\/files\/pt-gdp-51893180-01.jpg?v=1791974877","url":"https:\/\/petsthing.com.hk\/en\/products\/floating-biothane%c2%ae-ball-tug","provider":"毛孩物語Pets Thing Pet Supplies Online Store｜香港寵物貓狗用品專門店：IATA寵物飛機籠、寵物手推車、貓爬架貓樹","version":"1.0","type":"link"}