{"product_id":"dog-cooling-toy","title":"Canada Pooch Freeze \u0026 Chill Cooling Pal Toy | Dog Toy | Shipped directly from Canada","description":"\u003cp\u003eCanada Pooch Freeze \u0026amp; Chill Cooling Pal Toy, providing original factory styles, sizes\/capacities, and purchase information, shipped directly from Canada to Hong Kong. Please choose the appropriate style based on your dog's actual measurements, intended usage scenario, and the factory specifications below.\u003c\/p\u003e\u003ch2\u003eProduct Features\u003c\/h2\u003e\u003cul\u003e\n\n\u003cli\u003eCanada Pooch dog interactive toy\u003c\/li\u003e\n\n\u003cli\u003eOriginal factory styles and size information are listed on the product page\u003c\/li\u003e\n\n\u003cli\u003eSuitable for supervised play\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003ch2\u003eSize and Product Specifications\u003c\/h2\u003e\u003ctable\u003e\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eOriginal English Name\u003c\/th\u003e\n\n\u003ctd\u003eFreeze \u0026amp; Chill Cooling Pal Toy\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eBrand\u003c\/th\u003e\n\n\u003ctd\u003eCanada Pooch\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eTarget Pets\u003c\/th\u003e\n\n\u003ctd\u003eDog\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eProduct Category\u003c\/th\u003e\n\n\u003ctd\u003eDog Toys\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eSize\/Capacity\u003c\/th\u003e\n\n\u003ctd\u003eSize: O\/S\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eOfficial Styles\u003c\/th\u003e\n\n\u003ctd\u003eGrey Walrus; Blue Dolphin; Teal Frog; Pink Hippo; Rainbow Crocodile; O\/S\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth\u003eMaterials\/Ingredients\u003c\/th\u003e\n\n\u003ctd\u003eRefer to original factory product information and labels\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\u003c\/table\u003e\u003ch2\u003eUsage and Care Tips\u003c\/h2\u003e\u003cul\u003e\n\n\u003cli\u003ePlease select the appropriate size based on your dog's size and chewing habits.\u003c\/li\u003e\n\n\u003cli\u003eIntended for interactive use under owner supervision only; not a replacement for long-term chew toys.\u003c\/li\u003e\n\n\u003cli\u003eRemove immediately if damaged, if parts become loose, or if there are small pieces that could be swallowed.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003csection class=\"petsthing-canada-direct-terms\"\u003e\u003ch3\u003eNotes on Direct Shipping and Sourcing from Canada\u003c\/h3\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eEstimated Shipping Time:\u003c\/strong\u003e Products are shipped directly from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation. Working days exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada. Actual delivery times may be affected by supply, flights, customs clearance, logistics, or weather.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSourcing and Warranty:\u003c\/strong\u003e This product is sourced\/shipped directly from Canada. Unless otherwise specified in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided. Pets Thing does not provide additional commercial warranty services such as repairs, replacement parts, or technical support.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCheck Before Ordering:\u003c\/strong\u003e Please verify the size, color, purpose, pet size, and compatibility yourself. Once the order has been processed by the original store in Canada, requests for cancellations, returns, or exchanges due to change of mind, incorrect specifications, or improper fit are generally not accepted.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003ePackaging and Shipping:\u003c\/strong\u003e Brands may update packaging, labels, color schemes, or non-core details. Minor indentations on the outer box caused by long-distance shipping that do not affect the use of the product are generally not considered quality issues.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003c\/section\u003e\u003csection class=\"petsthing-product-terms\"\u003e\u003cspan class=\"petsthing-product-terms__eyebrow\"\u003ePlease read before purchasing\u003c\/span\u003e\n\u003ch3 id=\"petsthing-product-terms-title\"\u003eProduct Size, Return\/Exchange, and After-Sales Terms\u003c\/h3\u003e\n\n\u003cp class=\"petsthing-product-terms__intro\"\u003eBy placing an order and making payment on the Pets Thing website, you agree that you have read, understood, and accepted the following product terms and after-sales arrangements; if other special instructions are provided on the product page, they shall apply in conjunction with these terms.\u003c\/p\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary\"\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eSizes, weight capacities, and applicable pet sizes are for reference only. Please measure and confirm before purchasing.\u003c\/div\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eProducts that have been unsealed, used, are the wrong size\/color, or do not meet personal needs are generally not eligible for return or exchange.\u003c\/div\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eOrders cancelled after payment will incur a 20% processing fee deducted from the total order amount.\u003c\/div\u003e\n\n\u003cdiv class=\"petsthing-product-terms__summary-item\"\u003eAssembly or installation services cannot be cancelled once confirmed, and related fees are non-refundable.\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdetails open=\"\"\u003e\n\u003csummary\u003eInformation on Size, Color, Packaging, and Origin\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eSizes are measured manually and may have a reasonable margin of error of 1-3cm; please refer to the actual product as the final standard.\u003c\/li\u003e\n\n\u003cli\u003ePlease measure the required size, space available, entrance width, pet size, and weight capacity before purchasing; we do not accept returns, exchanges, or refunds due to incorrect size, weight capacity, color, or personal preference after purchase.\u003c\/li\u003e\n\n\u003cli\u003eDue to factors such as lighting, equipment, display settings, and different production batches, there may be slight color differences or detail variations between product images and the actual product. Please refer to the actual product for final color, texture, packaging, and accessories.\u003c\/li\u003e\n\n\u003cli\u003eSome products are manufactured in China and may include simplified Chinese packaging, manuals, mainland standard labels, or original manufacturer packaging; these do not constitute quality issues or grounds for return\/exchange.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eRestrictions on Exchanges, Returns, and Refunds\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eTo avoid health risks and cross-contamination, please consider your pet's needs carefully before purchasing. If a product has been unsealed, used, assembled, had its packaging tape\/box removed, or shows traces of pet hair, odors, stains, or any signs of use, it is not eligible for return, exchange, or refund.\u003c\/li\u003e\n\n\u003cli\u003eProducts that are not kept in complete, brand-new, and resalable condition—including damaged packaging, missing accessories, lost manuals, removed tags, or damaged items—will not be eligible for return, exchange, or refund.\u003c\/li\u003e\n\n\u003cli\u003eWe are not responsible for damage caused by humans or pets, or damage resulting from use, storage, cleaning, handling, installation, or environmental factors after the product has been delivered by Pets Thing.\u003c\/li\u003e\n\n\u003cli\u003ePackaging compression, incompleteness, stains, or wrinkles caused by the shipping company or delivery process that do not affect the normal use of the product are not considered quality issues.\u003c\/li\u003e\n\n\u003cli\u003eIf you find obvious errors, damage, or suspected quality issues upon receipt, please contact us within 48 hours of delivery and provide the order number, a complete unboxing video, clear photos, and relevant proof. We reserve the right to refuse claims made after this period or with insufficient information.\u003c\/li\u003e\n\n\u003cli\u003ePre-orders, custom orders, sourced products, clearance items, sale items, consumables, hygiene products, and items already installed or assembled are generally not eligible for cancellation, return, exchange, or refund if stated on the product page or confirmed by customer service.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eWooden Products, Pet Furniture, and Assembly\/Installation Services\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eAll wooden products, including cat trees, scratching posts, cat houses, and pet furniture, may be affected by uncontrollable factors such as weather, humidity, rain, thermal expansion\/contraction, storage environment, or usage methods. We do not provide refunds or after-sales support after 7 days of receipt, and we are not responsible for consequences caused by environmental factors.\u003c\/li\u003e\n\n\u003cli\u003eProducts involving materials like wood, rattan, sisal, fabric, sponge, plastic, and metal may involve significant manual labor and processing. Small scratches, dust, indentations, color variations, minor imperfections, or signs of manual workmanship are normal and do not constitute quality issues as long as they do not affect overall functionality.\u003c\/li\u003e\n\n\u003cli\u003eFor assembled products, you are responsible for any issues resulting from personal installation techniques, failure to follow instructions, uneven placement, loose screws, unsuitable environments, or the way the pet uses the product.\u003c\/li\u003e\n\n\u003cli\u003ePlease read the relevant service terms carefully before ordering any assembly products or services from the Pets Thing website. These terms outline how we or our installation partners will provide assembly services at your chosen location.\u003c\/li\u003e\n\n\u003cli\u003eBy paying for any assembly or installation service, you agree to the relevant service terms. Once confirmed, assembly services cannot be cancelled, and installation fees are non-refundable. This policy does not apply to returns or exchanges accepted under our general return policy.\u003c\/li\u003e\n\n\u003cli\u003eAll purchasers must assess whether the product is suitable for their pet and home environment and assume all risks related to use and safety. Pets Thing shall not be liable for any accidents, injuries, or losses suffered by purchasers, pets, third parties, or property arising from the installation, use, storage, or misuse of products.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eOrder Cancellations, Refund Fees, and Final Decision-Making\u003c\/summary\u003e\n\u003cul\u003e\n\n\u003cli\u003eFor any order cancellation and refund requested after payment, we will deduct 20% of the total order amount as an administrative and payment platform processing fee. If the order has already been shipped, prepared, scheduled for installation, custom-made, or processed by a supplier, it may not be eligible for cancellation.\u003c\/li\u003e\n\n\u003cli\u003eVIP offers, discount codes, free gifts, or promotional event terms, if applicable, shall apply in conjunction with these terms. Refund amounts will be calculated based on the actual payment made, discounts used, and services already provided.\u003c\/li\u003e\n\n\u003cli\u003eWe reserve the right to refuse any unreasonable, malicious, repeated, overdue, inadequately documented, or non-compliant requests for exchanges, returns, refunds, cancellations, or after-sales service.\u003c\/li\u003e\n\n\u003cli\u003eIn the event of any dispute, Pets Thing reserves the right of final decision within the scope permitted by law. These terms do not affect consumer rights that cannot be excluded by law.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003c\/details\u003e\n\u003c\/section\u003e","brand":"Canada Pooch","offers":[{"title":"Blue Dolphin \/ Operating System","offer_id":67730939674860,"sku":"PT-TOY-CPO-1780847721","price":579.0,"currency_code":"HKD","in_stock":true},{"title":"青蛙 \/ Operating System","offer_id":67730939707628,"sku":"PT-TOY-CPO-1780749417","price":579.0,"currency_code":"HKD","in_stock":true},{"title":"粉紅河馬 \/ Operating System","offer_id":67730939740396,"sku":"PT-TOY-CPO-1780814953","price":579.0,"currency_code":"HKD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0550\/5853\/0481\/files\/pt-cpo-17933417-01.jpg?v=1791974758","url":"https:\/\/petsthing.com.hk\/en\/products\/dog-cooling-toy","provider":"毛孩物語Pets Thing Pet Supplies Online Store｜香港寵物貓狗用品專門店：IATA寵物飛機籠、寵物手推車、貓爬架貓樹","version":"1.0","type":"link"}